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Messages - whynot

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Private parking tickets / Re: [PCN]Parking on private property with customer parking. [CBS]
« on: October 05, 2025, 06:42:43 pm »
Thank you very much for your attention and for b789 — you have provided more support and detail than I could have hoped for.
I have set a reminder to send both emails on the 31st of October (the 27th day after the PCN was issued).

Here are the details you requested, I only redacted VRM and part of customer reference no.
https://ibb.co/xKWT6xMb
https://ibb.co/9Pm95Sz


That is everything that was found behind the windscreen.

I have also clarified the timings with the driver:
  • Arrival/parking at the site: 13:50
  • PCN issued: 13:59
  • Driver returned to the car: 14:06
  • Driver left the site: 14:20
  • Driver called the owner: 14:24

Given that 9 minutes passed between arrival and the issuance of the PCN, would the point 'No adequate consideration period before enforcement' still be valid to raise?

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Private parking tickets / [PCN]Parking on private property with customer parking. [CBS]
« on: October 04, 2025, 09:56:27 pm »
Hi All,

Today, a driver parked in a private parking area and received a PCN. At the entrance, there was a large sign on the store window stating that there is free customer parking. Based on the driver’s understanding, it was also possible to park there with a charge if not a customer – this was suggested by point (4) on the sign. The driver was not a customer of the store.


It was unclear from the signage what rules applied to non-customers. The driver believed that parking might be available for a fee and intended to pay at the end of the stay, but this was not explained anywhere.

After only a few minutes, a PCN was issued and left behind the windscreen wiper.

The driver returned to the car about 15 minutes later and moved it outside the parking area. Five minutes after that, the driver called the store owner to clarify why the PCN had been issued, since the driver had been willing to pay for parking. The owner, however, responded rudely and explained that the parking was only for customers, and they had noticed that the driver went to a different store. Owner refused to accept any payment and told that nothing can be done, but only PCN to be paid.

Since the PCN was issued for “Not Authorized” parking rather than for non-payment, the key issue appears to be that the signage did not clearly explain that the parking was strictly for customers only. In fact, point (4) of the Welcome sign creates further confusion, as it implies there are additional terms for non-customers, but these are not clearly defined or displayed.

What would be the best way for the driver to deal with this situation? Should the driver appeal the PCN on the basis of unclear signage, or is there another approach that might be more effective? Or perhaps the driver completely misunderstood the sign and should not have used the parking at all?

Appreciate your help in advance.

Welcome sign: https://ibb.co/Zz4xVbVh
Contractual agreement: https://ibb.co/nsq6hhKQ
Parking site: https://ibb.co/9HT2d5wq
PCN front: https://ibb.co/whYtLjyq
PCN back: https://ibb.co/Zzrbsz04

Issued by: CPS - Combined Parking Solutions.

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