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Messages - keeper324535

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Private parking tickets / Re: ParkingEye - Overstay - Lidl, Usk Way Newport Wales
« on: September 16, 2025, 03:37:29 pm »
Got a phone call from customer service, apparently they can't do anything as ParkingEye won't drop the charge. They asked if I received a discounted offer in the post and offered a £20 voucher to go towards paying it?

Apparently they think that paying £25 is a sweet deal and the best they can do, so I said I will not be paying so much as a pound and will not visit thier stores again if that's the case

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Private parking tickets / Re: ParkingEye - Overstay - Lidl, Usk Way Newport Wales
« on: September 12, 2025, 01:34:24 pm »
jfollows, I was referring to Lidl's CCTV, not ParkingEye's ANPR

I agree though, I would prefer all correspondence in writing, but when I messaged Ryan Mcdonnell, a customer care agent responded on his behalf saying sorry to hear that, could we give you a call to discuss

What do you suggest I do at this point?

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Private parking tickets / Re: ParkingEye - Overstay - Lidl, Usk Way Newport Wales
« on: September 12, 2025, 01:13:43 pm »
In the E-mail to the CEO, I stated the driver was a customer, so do I say that I was a customer, the driver or both? Without a receipt they may check cameras so I don't want to misrepresent the facts.

An E-mail is easy enough but a person on the phone may want the story to make a decision maybe? Never done this before so I'm not sure how the conversation would go

Thanks for responding

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Private parking tickets / Re: ParkingEye - Overstay - Lidl, Usk Way Newport Wales
« on: September 12, 2025, 12:37:29 pm »
I know, I'm asking if I(the keeper) should accept a call from customer care, during which they will probably ask the identity of the driver?  Sorry for any confusion

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Private parking tickets / Re: ParkingEye - Overstay - Lidl, Usk Way Newport Wales
« on: September 12, 2025, 12:22:03 pm »
Can anyone clarify if identifying the driver to Lidl will result in liabilty being transferred to driver or is there a time limit?

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Private parking tickets / Re: ParkingEye - Overstay - Lidl, Usk Way Newport Wales
« on: September 11, 2025, 03:21:45 pm »
https://i.postimg.cc/dt38ssWv/NtK.png
https://i.postimg.cc/QM8NDtbJ/Ntk2.png

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Private parking tickets / Re: ParkingEye - Overstay - Lidl, Usk Way Newport Wales
« on: September 11, 2025, 02:37:48 pm »
I did, customer care wants to call to discuss. What should I say? is it ok to identify the driver?

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Private parking tickets / Re: ParkingEye - Overstay - Lidl, Usk Way Newport Wales
« on: September 11, 2025, 02:03:51 pm »
Any advice on speaking to Lidl's?
Thanks in advance

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Private parking tickets / Re: ParkingEye - Overstay - Lidl, Usk Way Newport Wales
« on: September 11, 2025, 12:40:20 pm »
Ah, adblocker was hiding that bar from me, however imgur is reporting over capacity at the moment, is there another option? Can't seem to directly upload to this site unless I'm missing something

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Private parking tickets / ParkingEye - Overstay - Lidl, Usk Way Newport Wales
« on: September 11, 2025, 12:05:59 pm »
Hi guys, looking for advice

Driver went shopping at Lidl's under the impression there was a 2 hour limit as another driver asked about it a couple weeks prior, had to crane their neck upwards and squint at the tiny sign to confirm. Driver is a slow shopper but also popped round to another shop across the road

Received a Parking Charge Notice for a 30 min overstay from ParkingEye, So spoke to store manger and presented the receipt but was told they don't own the land and too many recalls have been made so ParkingEye no longer accept requests from them, so appeal to them directly. Of course, they denied the appeal stating they don't have evidence that a charge isn't owed.
POPLA also denied even though I pointed out no keeper liability etc. (they failed to identify the driver or INVITE THE KEEPER)

I have since misplaced the receipt in the intervening months and forgot about it until I received a final demand for payment in the post

Sent a message to the CEO a couple days ago and got a response from the customer care team asking for a contact number to discuss, should I accept the call and identify the driver? Any details I should bring up or avoid, or should I just play the legal chicken game with ParkingEye, possibly taking it to court?

Sorry, not sure how to add attachments

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