Free Traffic Legal Advice

Dear team,

I had to go overseas for emergency and had to take all family with me kids wanted to buy gifts etc for the family overseas so decided to go for a shopping at Grove Farm Retail Park Chadwell Heath. RM6 4B

I spent more then £200 as kids wanted to buy some gifts and food toys etc. We spent more then 120 minutes and spent extra time around 35 minutes. This entire time was spent only for shopping and shopping only in two store.
1. Home bargain - gift , Toys , Clothes etc
2. Liddle for normal home groceries etc

Both receipt shows that I have paid at till around 19:25 which is 10 minutes before i loaded everything including put all kids in seats etc and left at 19:35 . My entry was 17:00 approx

I knew this i am late and contacted given number on board to inform that might help as this was advised after speaking to staff at till that we have spent a bit longer here. Number didnt responded. perhaps too late.

I was boarding for almost 21 days so i had an idea that i might get ticket so if i do i will challenge it and will give presentation submit purchasing proof etc. I gave my home keys to my brother to check behind me for any letters that may need attention specially this ticket.

days passed he paid visits to check if everything is ok and check for ticket - Nothing -

I came back got my mail no sign of any ticket at all.
Mid July i get Final notice letter through post with absolutely no way to contact G24 as they now were demanding £100 pounds and also its final notice ... I was quite upset on this as i didnt receive anything in mail at all. I had their link from the previouse link which i used to submit my response online which they didnt provide in this letter of final notice. as well as next day or so i sent response with proof submitting online and explanation letter along with signed for delivery to their PO Box address.

I didnt hear from them at all until today. the letter from them is now asking £60 pounds and letter is dated 22 july 2025 which i have received today 21 aug 2025.

In this letter they are giving me only two options

1. Pay
2. IAS
3. Dont do anything we will take you to court

circumstances : My mrs have back problem i cant rush her to do alot of shoping when we are about to go in day or two overseas. I had 4 children with me to make sure they are happy to buy everything they want when they are traveling. Also i need to make sure i read each item before i buy to ensure that had nothing in it against my religion.

How is it fair to put parking charge on someone who is a genuine buyer and spent all the time only on their premises to make purchase?

I have spoken to Store manager by going to the same shop today to check if he can contact and get this ticket gone. He email me straight away asking send me copies of Receipt of that day which i have now sent to him. i am not sure what will be result.

I need advice at this point i have only one option to appeal and that is IAS.

I received a letter today in mail which is saying pay up in 14 days and its already 30 days plus when i have received this letter as today is 21 aug - so i am thinking i may get CCJ or Bailiff letter to get their charges...

I dont understand where is my fault on this and why i am being charged for spending time when spending money at their own stores / Land - why they dont put pay and display and we can pay their after 2 hours or so. why i am on time track to finish everything with in given time etc. it all seems to be just way to stupid. amount of time spent here and requesting getting ticket cancelled is just unbelievable...

if you can please advice what i should do that will be very very helpful.

Kind regards,
W.