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Messages - torresstrike

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1
Private parking tickets / Re: Bank Park Parking Charge Notice - Overstayed paid period - Marsh St. ST1 5HN
« on: January 12, 2026, 01:36:26 pm »
Hello

I keep on getting repeated letters from GCTT enforcement agents which I keep on ignoring.
This on was received today

https://ibb.co/nq1L4zWh

Currently I have made a complaint to Bankpark, there only communication was on 1st Dec as follows:

Thank you for your enquiry. We will aim to respond as soon as possible.

I complained to the IPC as per your advice and the last communication from them was on 11th Dec which was:

Thank you for sending your evidence.

In order to fully investigate we require further evidence from the operator, which we have requested.

We will revert back to you once this evidence has been received and reviewed.

Kind regards
The IPC

No response from IPC since.

Is there anything I can do to resolve this as its not nice repeatedly getting these threatening letters. The IPC website mentions the Independent Appeals Service (IAS), wpould they be able to resolve this as the IPC have gone quiet - they've not responded in the last 28 days.

Kind regards

2
Private parking tickets / Re: Bank Park Parking Charge Notice - Overstayed paid period - Marsh St. ST1 5HN
« on: December 05, 2025, 05:32:48 pm »
Hi
FYI - Received the following email from IPC

Complaint: If you believe that a member of the IPC has breached the Sector Code of Practice, you are able to submit a complaint. You must first submit your complaint to the parking operator, the details of this process will be detailed on any notice you will have received and will be documented on their website if applicable.
Should you remain dissatisfied with their response, you may escalate your complaint to the IPC via the online portal: portal.theipc.info/login/complaints

Should I escalate as per your letter via their online portal?

3
Private parking tickets / Re: Bank Park Parking Charge Notice - Overstayed paid period - Marsh St. ST1 5HN
« on: December 02, 2025, 01:51:42 pm »
AOS sent following reply

Thank you for your email.
We have a procedure for addressing complaints, and we’ve included some information below to help guide you.
For new enquiries or complaints, kindly review our FAQ’s as you may find the answer on our website here Motorist Complaints & Enquiries
You can also find useful information regarding private parking here https://www.knowyourparkingrights.org
If your question is not answered in the FAQs, there is a link to our complaints portal, where you can submit your enquiry or complaint, this will generate a BPA reference number and a case and we will reply to you.
Please note:
We will only investigate complaints where you can provide evidence that you have already raised the issue directly with our member and received a final response that does not resolve your concern.
We will only investigate if you can evidence a breach of the private parking Sector Single Code of Practice.
Please note that only emails containing a valid BPA reference number will be read and actioned. If your email does not include a valid BPA reference it will not be responded to.  You will need to follow the procedure outlined above.
We appreciate your understanding and cooperation.

I cannot find Bankpark listed under the BPA website but they are listed under International Parking Community, https://portal.theipc.info/aos-members/b

Please advise of how to proceed.

Thank you

4
Private parking tickets / Re: Bank Park Parking Charge Notice - Overstayed paid period - Marsh St. ST1 5HN
« on: November 28, 2025, 06:40:48 pm »
Thank you for your reply.

I was going to action it this morning, when I received a new letter from a debt recovery company, attached below

https://ibb.co/j92GXCpv

For the moment should I ignore the new letter and still reply as you have proposed.

Thankyou

5
Private parking tickets / Re: Bank Park Parking Charge Notice - Overstayed paid period - Marsh St. ST1 5HN
« on: November 26, 2025, 02:22:33 pm »
Hello

Bankpark have now sent an email as follows

Good Morning,

We do not appear to have an appeal lodged for this PCN, can you please provide the appeal received confirmation for us to investigate.

Many Thanks

Should I forward the 'appeal received confirmation' I received on the 9th September on to them.
If so would you advise me to forward that email on to the complaints dept, or screenshot it.

Thanks

6
Private parking tickets / Re: Bank Park Parking Charge Notice - Overstayed paid period - Marsh St. ST1 5HN
« on: November 13, 2025, 02:44:15 pm »
I sent the complaint as you advised on 3rd November.
They sent an automatic reply back the same day saying they had received the complaint as follows:

Thank you for your complaint. We will aim to respond as soon as possible.

Please note that we cannot accept appeals against parking charges by email. Emails to this address contesting parking charges will not be considered or responded to. Appeals may be submitted by visiting https://www.appeals.bankpark.co.uk/Appeal/Lookup

"Data Protection - Bank Park" dataprotection@bankpark.co.uk

Thank you for your data protection query. We will aim to respond as soon as possible.

Please note that we cannot accept appeals against parking charges by email. Emails contesting parking charges will not be considered or responded to. Appeals may be submitted by visiting https://www.appeals.bankpark.co.uk/Appeal/Lookup

Should I just wait 28 days to see if they reply to my complaint. I don't need to take any action now then?

7
Private parking tickets / Re: Bank Park Parking Charge Notice - Overstayed paid period - Marsh St. ST1 5HN
« on: November 10, 2025, 06:24:49 pm »
Hello

Bankpark just seem to ignore my appeals and complaints. I did as you suggested below, and cc'd myself in to the reply.

I just received the following a few hours ago:

https://ibb.co/xvCWX1Q

Getting a little concerned now.

Please advise

Many thanks

8
Private parking tickets / Re: Bank Park Parking Charge Notice - Overstayed paid period - Marsh St. ST1 5HN
« on: October 30, 2025, 02:06:47 pm »
Hello I have received another letter from BankPark as below:

https://ibb.co/Pv1F4835

No reference to the Appeal that I submitted as below:

https://ibb.co/Lzpfmvyz

Not sure if they have ignored previous appeal or this is their response.

Please advise how to proceed.

Many thanks

9
Private parking tickets / Re: Bank Park Parking Charge Notice - Overstayed paid period - Marsh St. ST1 5HN
« on: September 08, 2025, 06:11:16 pm »
Thank you

I am able to appeal Online
The Bank Park appeal page has the following 2 dropdown lists:

https://ibb.co/Q76bBJhf
https://ibb.co/HDT7cRHb

Please could you advise which options I should choose, as there is no option to appeal as the hirer, and I don't want to make a mistake in the appeal.

Many thanks

10
Private parking tickets / Re: Bank Park Parking Charge Notice - Overstayed paid period - Marsh St. ST1 5HN
« on: September 08, 2025, 01:59:25 pm »
Hello
I have finally received the PCN under my name. See links:

https://ibb.co/ns7mtWDf
https://ibb.co/F4vYGtzP
https://ibb.co/RkJ6WM4f


They say in the letter: Enclosed with this Notice are the following copy documents.
Statement signed by the vehicle hire firm...
Hire Agreement
Statement of liability....
Notice to Keeper ...

They did NOT enclose any of the above, it was just the letter as attached.

In light of this omission on their behalf please could you clarify what wording I need to make the online appeal

Many thanks

11
Private parking tickets / Re: Bank Park Parking Charge Notice - Overstayed paid period - Marsh St. ST1 5HN
« on: August 27, 2025, 09:16:47 am »
Hello, Thank you for your reply.

I have contacted the lease company, who did send out a letter to me, which I have attached. They confirmed on the phone, that they have passed my details on to the Parking Company, however it can sometimes take 2 weeks for them to resend the notice out to the hirer.
As I have the letter from the lease company, do I just wait to receive a letter from the Parking company. I am obviously concerned that I do not want to pass the deadline to make the appeal. I did try to phone the Parking company up, but they just don't pick up.

Any advice would be appreciated.

12
Private parking tickets / Bank Park Parking Charge Notice - Overstayed paid period - Marsh St. ST1 5HN
« on: August 18, 2025, 12:00:13 pm »
Hi, I received a Parking Charge Notice from Bank Park through the post on 15/8/2025. Notice attached. The notice was forwarded from my lease company. I have not received any communication directly from Bank Park yet.

The driver of the vehicle visited the car park 1/8/2025 at 20:08 in the evening. The attached ticket was purchased at 20:12.

The driver entered their registration number on the pay machine for two hours parking. Proof of payment receipt attached.

The vehicle exited the car park at 22:21.

The total parking duration was 2 hours 9 minutes, from the time I purchased the ticket. I believe that I should have been given a 10 minute grace period from the time I purchased the ticket, and did in fact leave before 2hr and 10 minutes.

Recent and actual pictures of parking signage have not been taken by the driver as the driver lives in London, and the car park was only visited for a weekend visit to Stoke during the weekend of 1/8/25.

Please advise how this parking charge can be appealed.

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