#2 Re: Euro Car Parks - Wigan - I paid but now claiming I entered an incomplete registration
on 27 Nov, 2025 17:17 in Private parking tickets
I've now received the POPLA adjudication as advised they have rejected my appeal even though they acknowledge I paid for the parking, this is the response, advice on next steps appreciatedDecisionUnsuccessfulAssessor NameAssessor summary of operator caseThe parking operator says the appellant parked without buying a valid ticket or permit.Assessor summary of your caseThe appellant appeals on the following grounds: • Their credit card statement shows they paid for an hour’s parking. • The parking operator claimed there was no payment against their registration whilst also quoting the time of their transaction and the first part of their registration. • There’s no evidence they didn’t display their ticket. The appellant has provided the following evidence: • A copy of a credit card statement showing their payment. Having seen the parking operator’s response to their appeal, the appellant expands on their original appeal grounds.Assessor supporting rational for decisionThe parking operator has provided photos of signs on the car park which make clear users must pay for parking against their full registrations. Signs also make clear £75 charges will be issued for breaking the parking terms. The parking operator has also provided photos showing the appellant’s vehicle was on the car park for just over an hour on the date in question. The payment list from the relevant period has also been provided, and there’s no payment logged against the appellant’s vehicle’s full registration, XXXXXXX. A payment does appear against part of the vehicle’s registration, “XXXX”, so the operator’s case is that the appellant broke the terms by parking without valid payment.The appellant appeals on the basis their credit card statement shows they paid for an hour’s parking. They’ve provided a copy of the statement. They say the parking operator claimed there was no payment against their registration whilst also quoting the time of their transaction and the first part of their registration. I accept the appellant made a payment, but it’s clear from the evidence referenced above that the payment was invalid because it wasn’t made against the appellant’s vehicle’s full registration. I accept the appellant didn’t deliberately make invalid payment, but the payment list shows that almost all payments made during the relevant period were made against full registrations, with the appellant’s payment seemingly one of only a few exceptions, so I’m satisfied the machine was working correctly.The parking operator is a member of the British Parking Association’s (BPA) Approved Operator Scheme (AOS) and must follow the associated Code of Practice. Annex F of the Code says that when users break parking terms in specific mitigating circumstances then parking operators should offer at the first appeal stage to reduce charges to no more than £20 for 14 days. One of the circumstances warranting reductions is when users pay for parking against incorrect registrations, like in this case, and I can see the operator offered to reduce this charge. The appellant advises there’s no evidence they didn’t display their ticket. It’s clear the charge was issued because the appellant made invalid payment against an incomplete registration rather than because they failed to display a ticket. The evidence shows that the car park’s terms were made clear, and that the appellant broke them by parking without valid payment. I’m satisfied the charge was issued correctly and I’m refusing this appeal.