Show Posts

This section allows you to view all posts made by this member. Note that you can only see posts made in areas you currently have access to.

Messages - RebeccaT

Pages: [1] 2
1
The order is good (in your favour) but it can go either way—so be ready to argue it.

The risk
If ParkingEye show the MCOL claim was served by the court to the UK address they supplied (which matches the V5C keeper address) and they had no reason to think that address wasn’t current, a judge may treat that as valid service at your “last known residence” (CPR 6.9). That’s the claimant’s best point.

Your counter
“Residence” means where you live, not what’s on the V5C. Ownership/registration ≠ “usual or last known residence” at the date of service. You were continuously overseas Oct 2024–May 2025.

Reasonable steps (CPR 6.9(3)): If a claimant has any reason to doubt the address, they must take reasonable steps to check (soft trace, email confirmation, etc.). Your case gives them several prompts:
• All earlier dealings were email/online (PE and POPLA).
• Silence to a Letter Before Claim and/or claim pack is a common trigger to check before default.
• It would have been trivial to email the address they’d been using to confirm a service address before issuing.

Service by the CNBC doesn’t cure a bad address. The court posts to the address the claimant provides; the claimant bears the risk if that address isn’t your usual/last-known residence at service.

If PE rely only on “it matched the V5C” but cannot show (i) that address was your residence in March 2025 or (ii) reasonable steps to verify it, then CPR 13.2 (mandatory set-aside) still bites.

Fallback remains CPR 13.3 (you have a real prospect: you paid; PoC alleging “no payment” are wrong; unfair/unclear ANPR-entry term).

What to watch for in their “evidence of service”
• What address did they give CNBC, and why was it your usual/last known residence at service?
• What steps (if any) they took under CPR 6.9(3) before default when you didn’t respond by post.
• Any claim that you actually received the pack in time (you didn’t).
• Any reliance on the April 2024 appeal form (months earlier, not proof of residence at service date).

Bottom line
• PE will likely argue V5C = last known address → valid service.
• Your reply: I didn’t live there at service; you knew/should have checked; you had email; you didn’t verify; service was invalid → CPR 13.2 mandatory set-aside.
• And even if a judge were to accept service as valid, you still have a strong CPR 13.3 defence and, after set-aside, a CPR 7.5/3.4 strike-out point if the claim form effectively expired without valid service.

Given the order you’ve got (they must prove service by 4pm 14 Nov 2025 or the claim is struck out), you’re in a good procedural spot. Keep your overseas-residence proof ready and wait to see what they file.
Hello there,

I partly won!!

I just wanted to thank you again for all the help you gave me for my court hearing (via video), which has taken place today. I managed to succeed with a set aside under CPR 13.3. In hindsight now that I am not so nervous! I should have stood my ground with the good reasons and evidence I had for CPR 13.2. They did not have a strong case against me. They provided no reasons for not checking my address was correct at the time of service, but relied on the address from DVLA etc. I feel I could have done better, but it was all a bit overwhelming, when it shouldn't have been.

Nevertheless, I now have the opportunity to submit another defence within 21 days.

I couldn't have achieved this without your help.

But seriously, 4 minutes outside the timeframe (due to their ineffective payment system) and they will take it this far!

Lots of thanks you's
Rebecca

2
Hello again and hoping all is well with you.

I have just received a copy of the Claimants Application Response, sent to the court with their written submissions and asks the court to note that the application is opposed. (The hearing date is 16th March 2026).

So I am now re-visiting my notes/paperwork and your very helpful comments here.

They have, as expected relied on DVLA and my online appeal in April 2024 to provide evidence that they served at the correct address. (The UK address).

Reasonable Steps (DPR 6.9(3))

They show a copy of my online POPLA appeal in April 2024. Stating I confirmed this was my address. (My UK address is entered in the Personal Details, although everything was being dealt with online and by email). Also that I responded to the “Letter Before Claim” sent by post, dated July 2024. (I don’t remember doing this, but if I did respond, I would have likely used the online service for this. They have not provided evidence of my response. Nearly all of their evidence showing correspondence to me from April 2024 is clearly showing it was sent to me by email!

They have not offered comments relating to any steps taken to check the address was correct for service, despite there being no response from me when the Claim Form was sent to my UK address in March 2025.

They are opposing  the “Promptness”. Stating it was delayed by four months… Of course I have submitted firm evidence to show the reason for this delay - I was not in the country when the papers were served, and my residential address is overseas.

Obviously a lot of other mentions opposing my application. Nothing really very valid in my humble opinion! I will be ready to respond to it.

They have included images of the signage to show the fees payable for parking. It is not the same sign that was on site when I parked, and now includes the wording “tariffs payable up until midnight of day of arrival”. Clearly resolving the issue of there being no network coverage on site and even nearby in this City. (Well known for having no network coverage in the centre). This was the very reason for my delay in making the payment and then relying on the parking app to send notifications of the time left. Now it is clear you have plenty of time to pay so long as you make note of your hours manually.

The hearing is being held via a video platform.

Thank you

3
I have today received a PDF copy of the Court Order from the local County Court.
It is headed "General Form of Judgment or Order".
It goes on to say....

Upon transfer-in from the CNBC;
And upon reading the Defendant's Application notice dated 18 August 2025;
WITHOUT NOTICE,
IT IS ORDERED THAT:
1.(a) The Claimant shall send evidence of service in accordance with CPR Part 6 to the Court and to the Defendant by no later than 4pm on 14 November 2025.
(b) The evidence may be sent to the Defendant by email at the address given in her application dated 18 August 2025 (email)
 2. If the Claimant fails to provide evidence in accordance with paragraph 1, the claim shall be struck out. -

4
Thank you for your speedy reply. I am currently doing as advised. The case was transferred on 24th September to another local County Court to deal with the application. It is this court I assume has sent the Court Order. I am sending the email to them and copying the others as advised. The email I received today was due to being a CC recipient on Parkingeye's email response to the local court with the copy document attached. I have now just spoken on the phone at CNBC and was told that the letter sent to the Claimant was only for their response, and nothing was sent to me, and no response from me is required currently. A note of my call was made on my file. I have also sent the emails, with slight amendments. Strange that it is being referred to as a Court Order, when perhaps it is simply a letter/email sent!

5
Here is an update on my court application, which was submitted 18th August 2025. I have not yet heard from the Court regarding a hearing date. But today I received an email from Parking Eye with correspondence in regards to a Court Order dated 11th October 2025. I assume they were asked to submit evidence. They submitted a copy of my appeal form. Their response seems to be to justify sending the Claim Form to the correct address for service under CPR 6.9...

From Parkingeye.
"As per the court order dated 11/10/2025, please find attached the Claim Form, which was served by the CNBC on the address that was provided by you within your internal appeal to Parkingeye. Parkingeye stance is that all Civil Procedure Rules have been abided by in the serving of the Claim Form, and we provided the CNBC with the appropriate address at the time of the parking event. The CNBC then served the claim form directly to this address".


...I did give the Uk address on their appeal form when using their online appeal service in April 2024, as I was in the UK at this time. I will have to wait and see, as their is plenty of evidence to show I reside overseas and was overseas when the Claim Form was posted... fingers crossed!

 

6
Just another big thank you 'b789' for your input and explanations regarding my CCJ case. And others on this thread who made helpful comments. I couldn't have done it without you. I submitted my N244 application yesterday and will update you again when I have more news.


7
Thank you again for your excellent assessment and advice, I have made the amendments to my WS and Draft Order, with mostly your wording. I think I may need to amend the wording in No3 of the N244. I assume it should reflect what is now in the Draft Order?

Thank you

8
I think I am ready now to summit my N244 and would very much appreciate it if you could please check that all is ok.  :)

I will upload my paperwork without personal details
* Draft Order
* N244 main sections - should I put my overseas address in the last section? - 'Address for documents to be sent' I will obviously be adding my email address.
* Witness Statement

Thank you

9
This is truly amazing information. The biggest thanks. You have absolutely nailed it, together with every possible area covered with the appropriate facts and terminology. 

With your expert help, I will make some major amendments to my N244, WS and Draft Order. Then let you see it all before submitting.

I have given ParkingEye until Friday 15th August to respond to my email sent morning of 8th August, inviting them to submit a Consent Order. If there is no response or agreement, I plan to submit my application this Friday afternoon (15th).

10
What exceptional circumstances? The lack of phone signal and mobility issues? Not really mitigating circumstances, the signage clearly says you can pay up to midnight on the day of parking so there was no time pressure to pay, there was plenty of opportunity to pay after leaving at your leisure when you had a phone signal. If it had been a pay on exit car park then there may have been a valid defence using the disability act to show the car park setup disadvantaged people with reduced  mobility.

Thank you for pointing that out Ixxy. That's an interesting point about the paying until midnight. I have uploaded the wrong photo!

That photo was taken a month ago, but on checking my details from the time I was sent the PCN the signs were different, so have been renewed. Which could indicate they have been made aware that payment cannot be made from inside the carpark due to phone signal issues! See correct photo which doesn't mention anything about paying until midnight.

11
Great thank you, I will make some amendments. And upload a draft copy of my WS soon.

Just to clarify, with mentioning, 'The claim is struck out pursuant to CPR 3.4(2)(a). Which is relevant due to the written wording in the POC. But they will argue and prove, together with ANPR that my car was inside the carpark 14 minutes before making the payment, therefore they are claiming I overstayed. To which I have will defend by highlighting the exceptional circumstances etc. Just want to be sure of things at this stage... So this is about how they have presented the claim at this stage. Am I right?

 

12
Here is my Draft Order.... I have used a few other examples on here that appear similar to my situation...

-----------------
CLAIM No: xxx

BETWEEN:
xxx (Claimant)

-- and --
xxx
(Defendant)

______________________________________________

DRAFT ORDER

______________________________________________

 

UPON reading the Defendant's application dated xx xxx 2025 and the annexed witness statement;

AND UPON reading the evidence in support of the application;

AND UPON the court taking note that the Claimant was not entitled to default judgment, having failed to serve on the Defendant's usual residential address;

AND UPON more than 4 months having passed (CPR 7.5 refers) since the issue of proceedings on 10 March 2025;

AND UPON the court finding that the Particulars of Claim fail to comply with CPR 16.4(1)a by lacking a concise statement of facts and therefore do not constitute a valid cause of action;

IT IS ORDERED THAT:

1.   The default judgment dated 8 April 2025 be set aside pursuant to CPR 13.2 or CPR 13.3.

2.   The claim be struck out as more than 4 months has passed since the issue of proceedings on 10 March 2025 without proper service on the Defendant.

3.    That claim is further struck out pursuant to the landmark cases of VCS vs Carr, Civil Enforcement v Chan.

4.   The claim is further struck out on the grounds that the Particulars of Claim fail to comply with CPR 16.4(1)(a) and do not provide a concise statement of facts necessary to establish a cause of action.

5.    That the Defendant's costs be paid by the Claimant on an indemnity basis. This is summarily assessed at £313 plus the costs for attending the hearing.   

6.   That all enforcement be put on hold pending the outcome of the application.

13
Thank you, this is great information.

I have'nt yet created a draft order. Although I have, I think worded my evidence in Section 10 of the N244 in the same way. I think a Draft Order will be better. I will give it a go, as not totally sure how to go about it. Can I let you see it to check? (without personal details)

My postal responses stopped in August 2024. I left the UK in October 2024 returned June 2025. The claim was posted to my family address in March 2025. It is also now over 4 months since being issued! Expired I think.

I paid for 2 hours and left before that 2 hours. I have the app record. But was unaware my time had started on entry by the ANPR. The car was therefore inside the carpark 14 minutes before paying due to no phone coverage inside the carpark. They claim I am 4 minutes outside the grace period. Although none of this is mentioned in the POC.

I have since found online many others having parked in this same carpark being sent PCNs for the very same situation. Due to no phone coverage to enable use of the App to make payment on time.

14
I"m wondering how you got on with this parking charge! I am discovering there are many others like yourself who are being sent Parking Charges from ParkingEye when parking at this carpark. Myself included, which I appealed and lost! But I am now taking to court! There is an App shown on the signage that is supposed to be used but there is no phone signal inside (it's underground), and nothing until quite a distance away from the carpark. It takes longer than the 10 minute grace period they give before payment can be made. They are making a fortune out this situaton. It's criminal in my opinion. They put the hourly rates on the signage, but nothing understandable to say your time limit starts on entry and exit via the ANPR cameras. Only a steep stairway to exit on site, so takes even longer to get out if you have mobility issues. I would really like to find more people who have been sent Parking Charge notices while parking at Woolstaplers simply because they had no phone coverage to make the payment in time. This needs to be officially reported. Would be great to hear back from you.

15
Thank you again for your expert advice. Really appreciate it. I sent the letter by post and email to ParkingEye inviting them to consent to a set aside. They responded by informing me that I had failed to adhere to parking regulations’ and again gave me instructions on how I should pay my debt! There was a mention in one sentence informing me that they would not accept an appeal at this late stage. No mention about consenting or not to a set aside! I then sent another email inviting them to submit a Consent Order, highlighting my travel expenses if submitting the N244. Flights and hotel accommodation needed to travel back to the UK for the hearing from my residence abroad.

I'm putting together some details on my witness statement for the N244 so show that I have a strong defence if I were allowed to defend the claim. In your opinion, is the POC correctly presented on the claim form? I did pay for parking and vacated before the 2 hours expired. Also nothing on the signage showing the 'Contract' that I apparently agreed to, by parking there. Nor that the parking time-frame started and expired on entry & exit by ANPR.

Pages: [1] 2