Free Traffic Legal Advice

Good Morning,

I have made the decision to pay this one!  (If these ever happens in the future, I will make sure I have better evidence like photos, witnesses and proper breakdown report).

Hopefully, it never happens again!!


I just want to say what an amazing site this is and thank you to the fantastic experts who give their time to hep out so many people!!!

Thank you all very much!!!

Have a great weekend!

Hello,

Thank you so much for your support to date.

The TfL DVD arrived separately around midday today and clearly demonstrates that the vehicle had broken down. Please see the video at the following link:

https://drive.google.com/file/d/1MIEbJeKqh0LqgMS4tIVMlezIHS-k7TfO/view?usp=drive_link

I would be most grateful if one of the experts here could assist by providing a strong and well-worded appeal letter to challenge this PCN. Your time and help would be greatly appreciated.

Kind regards

Hello,

As advised, I requested for the CCTV images(please see previous post for the letter I sent to TfL). I just received a letter from TfL this morning asking me to provide ground for representation within 14 days.  The letter is dated 29th April.

This is a link of the letter I received from TfL:

https://drive.google.com/file/d/1Vl1EzDTHF3MXqIet3RxPHMfd6k3ThGLN/view?usp=drive_link


For clarity, I have summarised the sequence of events below:

1) I initially reported the breakdown online to RAC and was given an estimated arrival time of 22:40–01:40 via the tracking link sent to my phone.
2) Due to having a vulnerable passenger, I subsequently called RAC on 0333 2000 999 at 19:08 to request more urgent assistance. I was advised to monitor the link and await updates. The estimated arrival time did not change.
3) A family member later assisted me, allowing me to restart the vehicle and begin driving slowly towards my destination.
4) At 20:40, I received a call from an RAC operative (from telephone number 01922 660489) who advised he was in the Earl’s Court area and would begin travelling towards me. I informed the operative that I would contact him again in approximately 15 minutes to confirm whether assistance was still required, as I was assessing whether I could safely reach my destination.
5) At 21:02, I returned the call and informed the operative that I was close to my destination and that attendance was no longer required.
6) At 22:04, I cancelled the rescue via the tracking link  - https://drive.google.com/file/d/18r4w_D8YZ_phhmrTp-5ljX10q_JtiDPf/view?usp=drive_link


I have the following evidence I can send to TfL:
1) Download of my itemised telephone bill with a call made to RAC at 19:08- on the 8th April

2) Text messages from RAC   https://drive.google.com/file/d/1P_xVLWcp82rl7_su0BMmfy2S8TerJvQx/view?usp=drive_link

3) A response from RAC on my email saying the following, however I have requested for correction of the RAC email as actually no one attended and I got the vehicle moving eventually after assistance from a family member: 

Thank you for your enquiry requesting a breakdown report for your vehicle.

Please find the full details of the breakdown as requested:

Date of call out: 08/04/2026Vehicle registration: XXXXXTime we received call: 18:50:58Time of attendance (despatched): 20:36:14Time call out completed: 22:03:47Symptom recorded: Engine cut out after starting; engine runs for a while before stopping. Location of breakdown: 223 Clapham Road, London SW99BE (in front of Stockwell tube station entrance)

I trust these details are helpful for your records. Please do not hesitate to contact me if I can be of any further assistance.



I would be grateful for help in preparing a response to the letter from TfL I received today, dated 29 April, setting out the grounds for representation.

Thank you very much for your continued support

Kind regards

Thank you, I will add this

Apologies - I have reset the google drive links to public. These should work now.

Just wanted to update everyone - my appeal to Premier Parking has been successful (2nd PCN).  I followed your advice exactly as suggested and once again when complaint was made to DVLA, Premier Park withdrew the PCN.

A huge thank you for your help and advice. You are providing an excellent service for so many people, please keep doing what you are doing.

 

Huge apologies for not coming back to the forum to update with the last PCN (lots happening in my life at the moment, with lots of personal/family life challenges). 

I followed exactly as you advised last time (i.e. I made the appeal first then the complaint to DVLA maybe a week or so later).  Two days after submitting the complaint to DVLA the PCN appeal was successful. The only thing I didn’t do was to submit a complaint to the ICO. ( I think this time I probably will if I do have the time).

It is very similar situation this time, you are right so I will do the same and use the help you provided previously. Thank you.

I also want to say that this forum is truly incredible and the help you provide is really outstanding. It’s not just about the the money you helped me save but really, I appreciated your knowledge and support you provided when I didn’t know how to go about appealing such an unfair and incorrect PCN. So, I do really want to say a huge thank you for the help you provided to me and the help you provide to so many others every day 

Amazing!! Thank you so very much for your response.  I attach the full version of the photo of the PCN as requested. 

If at all possible I would really appreciate a short paragraph for the complaint to the ICO.

Thank you very much!

[ Guests cannot view attachments ]