Hello and thanks in advance for all advice.
on 30/4/25 the vehicle parked at the Bridge Retail Park in Torquay, and suffered a mechanical issue. The driver had to await assistance, the issue was resolved and the driver left the car park. The registered keeper received a letter from UK Parking Control Ltd dated 7/5/25 stating that the vehicle had been on the premises for 34 minutes longer than the allowed maximum time, and that a £100 charge was due, reduced to £60 if paid in 14 days (see scan pages 1 and 2). A further letter was received approximately 2 weeks later but was not opened, was not read and is now lost. The attached letters dated 4th and 12th of June were then received stating that £170 is now due and if not paid the case will escalate with further costs (3rd attached letter has identical 2nd side to the 2nd attached letter).
The registered keeper believes that the letters received do not constitute a legitimate invoice for parking charges as they are not appropriately detailed and specify varying amounts owing. However, the RK is concerned that the case may escalate to court and wishes to avoid this. No contact has been made with UKPC.
I would value any advice to deal with this matter in a timely fashion and avoid further escalation or paying the escalated costs; ideally a solution which prevents any payment being necessary.
I do not have a picture of the parking signs but they are visible on the Streetview from 2022. Location is here:
https://maps.app.goo.gl/Yx3cKMhkxMqXUUJUA Many thanks
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