Show Posts - Faiza

I will initiate chargeback first thing in the morning with all the details outlined above by the experts. Will keep posted of outcome 😃 Thank you.

Thank you for your response.They did send me parking charge notice at home address.I contacted property manager who then said, will take care of it.Property manager wrote to them saying they were trespassing and issuing tickets to residents without any authority.After a while rather than cancelling PCN they forwarded the cases to debt recovery and property manager wrote to them too but stating that NPC was trespassing and issuing ticket illegally.They never cancel tickets of residents but some paid charges and some didn't but after some time they must have realised there sign board was out of their permitted boundary so they removed the signed from there where they issued charges notices.And at this stage properly manager adviced to take care ourselves as they are unable to do anything at recovery stage.With very little to none information I started money claim and here I am now.

Thank you b789 for such comprehensive advice. I now understand the critical timing issues and procedural steps much better.I'll take these immediate actions:Complete the N180 exactly as outlined and submit it to dq.cnbc@justice.gov.uk with the suggested covering letter, CCing NPCL and myself.I'll upload a properly redacted version of the full defense document to Google Drive and share the link here for your review.I understand the greatest risk is before allocation, and I'll be prepared to respond if NPCL applies for strike-out or summary judgment.To answer your question about the defense document - I only have what was sent by the CNBC. I'll share this as soon as I can get it properly redacted.Regarding my evidence, I'll organize it but won't submit anything until directed by the court after allocation.I appreciate your explanation of their defense strategy and how to counter it. The timeline and explanation of small claims procedures has been extremely helpful.Will update once I've submitted the N180 and have the defense document ready to share.

Thanks again, questionnaire deadline is 20 June and I am submitting it by end of tomorrow.

Thank you for your honest feedback, b789.To confirm:I did not submit further particulars within 14 days, so what you see in the attached screenshot is all that was filed.I understand now that my PoC is weak and informal, and doesn’t set out a clear legal cause of action.Chronology (for context):As soon as the PCNs arrived, I contacted my property manager, who emailed NPCL and DCBL confirming NPCL had no authority.When the matter escalated to debt collection, I was advised to deal with NPCL/DCBL directly, and ultimately paid under financial pressure.After payment, my property manager confirmed in writing that NPCL was never authorised and their signage was removed.Next steps:I’ll focus my witness statement on the facts and include all supporting evidence (including redacted emails).I won’t try to introduce new legal arguments, but will explain why the money should be returned.I’ll wait to see NPCL’s WS and respond accordingly.Quick questions:For small claims, is a signed letter from my property manager sufficient, or should it be in formal witness statement format?If NPCL’s WS opens up new issues, how much can I address given my weak PoC?Thanks again for your guidance

Thank you @b789.Thanks to everyone who has helped so far. I’ve now received the N180 Directions Questionnaire and am preparing to fill it out as advised (small claims track, local court, concise summary).As requested, here is the exact text of my Particulars of Claim as submitted via MoneyClaim Online, quoted for clarity:"ClaimantMiss Faiza Ashraf[REDACTED]First DefendantNational Parking Control Group LtdThe Pinnacle,Station Way,CrawleyRH10 1JHParticulars of ClaimSubject: Request for Refund – Incorrectly Issued PCN (8694981/8727046/8757184)Dear Sir/Madam,I am writing to formally request a refund for PCN (8694981/8727046/8757184), which I paid on 05/04/2025 & 15/04/2025 under protest/before I had a chance to challenge it properly. I believe the penalty was issued in error for the following reason:wrong signage appliedI have attached the relevant evidence including 1 photos, receipts, permit. I understand paying the fine typically closes the case, but I hope you will consider a discretionary refund based on the evidence provided.I would appreciate your review of this matter.sincerely, Faiza Ashraf,[REDACTED]I will provide the defendant with separate detailed particulars within 14 days after service of this form.Details of claim£680.00£70.00£750.00SignedFaiza Ashraf"Current StatusN180 Directions Questionnaire received, will fill in as advised (small claims, local court, concise summary of financial duress and lack of NPCL authority).Evidence update: I now have a draft of a formal statement from my property manager confirming NPCL had no authority, signage was never approved, and was removed after complaints.Supporting documents ready: Emails, photos, receipts, and property manager’s statement.Questions for the ForumDoes my PoC above cover the key points, or should I clarify anything further in my witness statement?Any specific wording for the N180 comments box to clearly highlight the financial pressure and subsequent discovery of NPCL’s lack of authority?Should my property manager’s statement be in formal witness statement format, or is a signed letter sufficient for small claims?Any other advice for this stage, given the sequence of events and evidence I now have?Thank you all again—your input has been invaluable.I’ll update once the N180 is submitted and the property manager’s statement is finalized.

Thank you, DWMB2, for your quick and thoughtful reply. I appreciate the opportunity to clarify the chronology and address your questions:Chronology ClarificationInitial Contact: I received debt recovery letters from DCBL regarding three PCNs from NPCL for my own allocated parking space.Mortgage Pressure: At the time, I was (and still am) in the process of a mortgage application and was extremely anxious about any risk to my credit file, so I paid the charges immediately to avoid escalation.Discovery of Lack of Authority: Only after paying did I consult my property manager, who confirmed in writing that NPCL was never authorised to operate or issue tickets at our development. The property manager then emailed NPCL to cease enforcement and remove their signage (which they did).Action Taken: Once I had this confirmation, I requested a refund from NPCL, which they refused. I then issued a money claim for the amount paid.So, to clarify:I paid first (due to mortgage/credit concerns), then discovered NPCL’s lack of authority, and am now seeking to recover the money.Particulars of ClaimHere is a summary of my particulars of claim (happy to post the full text if helpful):I paid NPCL £680.20 for three PCNs issued for parking in my own allocated space.After payment, my property manager confirmed NPCL had no authority to issue PCNs or operate on our site, and that their signage was unauthorised and subsequently removed.I requested a refund from NPCL, which was refused.I am seeking a refund of the amount paid, on the basis that the charges were issued unlawfully and under duress (due to mortgage/credit concerns).Pre-Action Protocol / Letter of ClaimLetter of Claim: I did not send a formal Letter of Claim before issuing proceedings. I did, however, email NPCL to request a refund and explained the situation, but received no response.I accept that this is a procedural oversight on my part, and I understand the court may take this into account.If this was the other way around, I agree we’d be pushing for a strike out. Is there any way to mitigate this now, or should I consider offering to stay proceedings to allow for pre-action correspondence?Further EvidenceI now have emails from my property manager to NPCL stating they were trespassing and had no authority, and instructing them to remove signage and stop issuing tickets.I also have photos showing the signage was removed after the complaint.Questions for the ForumGiven the above, does my claim still have merit despite the lack of a formal Letter of Claim?Should I offer to stay proceedings and send a Letter of Claim now, or continue as is?Is there anything else I should do to strengthen my case at this stage?Thank you again for your help. I’m keen to do things properly and appreciate any advice on how to proceed given the unusual sequence of events.

HELP NEEDED: Unfair Parking Charges - NPCL Defending My Money ClaimLocation: EnglandParking Company: NPCL (National Parking Control Ltd)Amount Claimed: £680.20Status: Defendant has filed defense, requesting adviceBackgroundI've been parking in my private parking spot for 7 years without any issues. In February 2025, I suddenly received debt recovery letters from DCBL for 3 parking charge notices issued by NPCL on:28th January 202530th January 20252nd February 2025Panicking about my credit score (I'm in the middle of a mortgage application), I paid the charges totaling £680.20 on 5th April 2025.The ProblemAfter contacting my property manager, I discovered that NPCL was never authorized to issue PCNs at our property. The property manager confirmed they had no contract with NPCL and requested removal of their unauthorized signage, which NPCL subsequently removed.What I've Done✅ Contacted NPCL via email (10/02/25) - no response✅ Property manager escalated the issue (26/02/25)✅ Property manager wrote to collections (07/04/25)✅ Paid charges under duress (05/04/25)✅ Filed money claim online✅ Collected evidence (emails, photos of removed signage)NPCL's DefenseThey've now filed a defense claiming:My claim is an "abuse of process" and should be struck outI didn't follow pre-action protocolThey won't issue refunds as the charges were "issued correctly"They're asking the court to dismiss my claimEvidence I HaveEmail correspondence with property manager confirming NPCL lacked authorizationPhotos showing NPCL signage was removed after complaint7 years of legitimate parking history at the propertyPayment receipts totaling £680.20Property manager's written confirmation of no contract with NPCLQuestions for the ForumIs NPCL's "abuse of process" defense likely to succeed? They seem to be avoiding the main issue that they had no authority to issue PCNs.Pre-action protocol - Do I need to worry about this when they clearly had no right to charge me in the first place?Next steps - I'll get an allocation questionnaire soon. What should I focus on in my response?Chances of success - Given they removed their signage after being challenged, does this strengthen my case?Additional evidence - Should I submit a Subject Access Request to get more information about their processes?Current StatusMoney claim filed and acknowledgedDefendant has 28 days to respond (which they've done)Waiting for court allocation questionnaireTotal amount seeking: £680.20 + court feesAny advice from those who've dealt with NPCL or similar unauthorized parking charges would be greatly appreciated. This feels like a clear-cut case of a company charging without proper authority, but their aggressive defense has me second-guessing.Thanks in advance for any help!Last updated: June 2025