Show Posts - Gooner

I have had the Mediation Call this morning, my initial question as advised along with answers were as follows:• the full name of the person attending for them; Olivia ( refused to give surname )• their role/position at their legal representative’s firm;  Refused• whether they hold written authority to negotiate and settle today. Yes. I continued to make the offer of £0 and stated that liability was denied.The mediation handler was rather pushy telling me I should discuss the case further, I refused this and explained that the claimant had received a copy of the defence and I stand by the points raised, the mediation handler then confirmed that the other party had no access to and had not seen the defence and there lowest settlement figure was £230.The mediation handler then proceeded to almost warn me of impending court procedure which could take 6 months to arrange, I was then asked again if I wished to discuss the claim further or admit liability to which I declined.How likely is this to escalate further and do I need to do anything further at this stage.Thank you very much for the help and advice given so far.

I have received this morning, notification of a Telephone Mediation Appointment with a date set which I had confirmed on the completed N180 that I would not be available due to a pre planned holiday, I have notified Small Claims Mediation Services by email of this and have asked them to change the date.From reading the forum I note that the response to the mediation call is to offer nothing, will I need to give reason why I consider this to be acceptable and discuss the case in more depth or is it best not to go into details ?Thank you

Quote from: jfollows on 02 Sep, 2025 11:30Usual advice is:QuoteHaving received your own N180 (make sure it is not simply a copy of the claimants N180), do not use the paper form. Ignore all the other forms that came with it. you can discard those. Download your own here and fill it in on your computer. You sign it by simply typing your full name in the signature box.https://assets.publishing.service.gov.uk/media/673341e779e9143625613543/N180_1124.pdfHere are the answers to some of the less obvious questions:• The name of the court is "Civil National Business Centre".• To be completed by "Your full name" and you are the "Defendant".• C1: "YES"• D1: "NO". Reason: "I wish to question the Claimant about their evidence at a hearing in person and to expose omissions and any misleading or incorrect evidence or assertions.Given the Claimant is a firm who complete cut & paste parking case paperwork for a living, having this case heard solely on papers would appear to put the Claimant at an unfair advantage, especially as they would no doubt prefer the Defendant not to have the opportunity to expose the issues in the Claimants template submissions or speak as the only true witness to events in question.."• F1: Whichever is your nearest county court. Use this to find it: https://www.find-court-tribunal.service.gov.uk/search-option• F3: "1".• Sign the form by simply typing your full name for the signature.When you have completed the form, attach it to a single email addressed to both dq.cnbc@justice.gov.uk and enquiries@gladstonessolicitors.co.uk and CC in yourself. Make sure that the claim number is in the subject field of the email.You would have found this advice in seconds if you searched the forum as I did.You don’t need to resend your defence given that Reply #17above confirms that it has been received and processed.Thank you, appreciated, sorry that I hadn't found the answer myself, I'm finding this a little daunting and tend to panic easily, however I take it on board, thanks again.

Quote from: DWMB2 on 02 Sep, 2025 10:42Your Google link is private. You need to make it public.My apologies, I have made it public now, thank you.

Received this morning from CNBC, N149A along with N180 to be completed.https://drive.google.com/file/d/1fPNDdycoPhmMszcT_smcMr9wxa6F9uim/view?usp=drive_linkI assume the following:1. I should complete the online version of the N180 and email copies to CNBC and Gladstones2. Within the N180, question C1, I should agree that the small claims track is the most appropriate ?3. Within the N180, question D1, I should choose no but I am unsure what reason to give ?When I email the completed form to CNBC and Gladstones, should I include the already filed defence or not ?Thank you for the ongoing help with this, it is appreciated.

Just when I thought this had been concluded I notice the following entries today:Case Stay Lifted on 01/09/2025DQ sent to you on 01/09/2025DQ filed by claimant on 01/09/2025Is this normal procedure ?Thank you

Written confirmation of defence received today in the post advising that the defence will be sent to the claimant with a 28 day time limit to respond.Thank you for the help received so far, it is appreciated.

Quote from: jfollows on 14 Jul, 2025 10:51If you search the forum for “Unprocessed” you will find you’re not alone. The CNBC has done something which broke its email service. You’re now back on track, barring further mistakes by them.Thank you, fingers crossed.

Quote from: b789 on 13 Jul, 2025 09:53Phone the CNBC first thing on Monday morning, preferably from 8:30am to avoid long wait. Ask them what is the status of the claim. Explain that you sent your defence and received both your CC copy and the auto-response from claimresponses.cnbc@justice.gov.uk on [date] but your MCOL history is not showing it as having been received.I called them first thing this morning, not especially helpful but told me to re-send the defence adding Unprocessed to the subject line, I have done this and have again received a confirmation email, CC'd myself in and received too, I guess I wait agin now.Thank you for your help again.

Quote from: b789 on 12 Jul, 2025 14:05When you sent your defence, did you receive an auto-response from claimresponses.cnbc@justice.gov.uk and id you receive a copy of the defence you CC'd to yourself?Yes, I received both straight away after sending the email.

Quote from: b789 on 10 Jul, 2025 10:41Check you MCOL history to see what date the defence was received. the next thing you should receive is a letter from HMCTS stating that you defence was received and a copy has been sent to the claimant.Thank you for your help again.The latest MCOL entry is as follows:Your acknowledgment of service was received on 16/06/2025 at 08:06:15The automated claim response email was received on the 3rd of July at 08:44I also notice the following wording on MCOL:Available optionsA bar has been put in place on this claim. You cannot respond to the claim at this time.Nothing further has been received via email or post

I have received my automated reply following the completion and sending of my defence on the 3rd of July, I havent received anything further, I understood that I had until the 14th to submit my defence, does this mean that I should hear something by this date or can the process take a little longer, trying not to panic too much.

Quote from: b789 on 02 Jul, 2025 18:56What email client are you using? You can always set up a new email address using Gmail and try using that.I use Apple Mail, I have multiple accounts for business and only the name before the @ is different, tried a different one and received an automated response straight away, puzzling but got there in the end, thanks for the advice again.

Quote from: b789 on 02 Jul, 2025 17:18Keep sending it until you receive an auto response email. If nothing being received, check your spam folder and if nothing, the try with a different email agent. Did you CC it to yourself? Check that you have the email correct:ClaimResponses.cnbc@justice.gov.uk. (the case is not relevant and only shown for emphasis).Thank you again, I did CC myslf in and received that ok, checked the spelling and spam folder, I'll try again until it works.

I have emailed my defence exactly as advised to but I haven't received an automated response, sent 4 hours ago, can anyone advise if this usually happens quickly or after a delay, thank you.