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Private parking tickets / Re: LoC DCB Legal - Parkingeye Ltd - Parked in breach of contract - Bristol Shopping Centre
« on: December 09, 2025, 01:51:38 pm »
Thanks. I've been invited to a mediation meeting now - details below - any advice on how to handle this?
"Your telephone mediation appointment
Appointment date: xxxxx
Appointment time slot: xxxxx
Your confidential telephone mediation appointment has been booked for the above date and time slot. The mediator may call at any point within your timeslot to start the appointment. Please be ready to accept a call at any point during your timeslot. Your appointment will last for around one hour from the point at which the mediator calls. The mediator will call from a withheld number. Make sure that withheld/private numbers are not blocked on your phone.
The mediator will call both parties separately – you will not talk directly to the other side. They will try to help you come to an agreement with the other party. If an agreement is reached at mediation the case will not need to progress to court.
Where your mediation appointment is mandatory, if you do not attend the appointment, the judge will take this into consideration at any court hearing and may issue a penalty. This could include the judge automatically ruling in the other party’s favour or ordering you to pay for some or all the other party’s costs.
What you need to do to prepare for your telephone appointment:
• ACTION:
The mediation service requires a contact number to conduct the appointment, please reply to xxxxxx@xxx.gov.uk.
PLEASE MAKE SURE TO PROVIDE YOUR CASE/CLAIM NUMBER IN THE RESPONSE TO THE EMAIL.
If YOU will be attending the mediation appointment YOURSELF, please provide us with your full name and the best telephone number so the mediator is able to call you.
If you would like SOMEONE ELSE (like a trusted friend, relative or a solicitor) to attend on your behalf please fill out the attached delegation of authority to mediate form. Your representative must know the facts of the case, understand how far you’re willing to compromise and have full authority to act on your behalf. You’re legally bound to any settlement agreements your representative makes on your behalf.
Failure to provide contact details will result in your mediation appointment not taking place and will result in a Judge issuing a penalty where the mediation was mandatory.
If the mediator cannot contact you within 10 minutes of the appointment start, the appointment will be marked as not conducted and you may face a penalty for non-attendance.
Make sure you are in a suitable location for the appointment that is free from distractions. The mediator will cancel the appointment immediately if you are driving even if you are using a hands-free device.
The dates to avoid which you provided on your Directions Questionnaire were taken into account when booking your appointment. We are only able to re-book appointments in exceptional circumstances.
Please see attached documents for more information about what happens within your mediation appointment.
• Small Claims Mediation Service contact details
If you have any complaints or issues to raise about the Mediation Service, contact us by email or telephone:
Email: xxxx@xxx.gov.uk
Telephone: XXXXXXXX
"Your telephone mediation appointment
Appointment date: xxxxx
Appointment time slot: xxxxx
Your confidential telephone mediation appointment has been booked for the above date and time slot. The mediator may call at any point within your timeslot to start the appointment. Please be ready to accept a call at any point during your timeslot. Your appointment will last for around one hour from the point at which the mediator calls. The mediator will call from a withheld number. Make sure that withheld/private numbers are not blocked on your phone.
The mediator will call both parties separately – you will not talk directly to the other side. They will try to help you come to an agreement with the other party. If an agreement is reached at mediation the case will not need to progress to court.
Where your mediation appointment is mandatory, if you do not attend the appointment, the judge will take this into consideration at any court hearing and may issue a penalty. This could include the judge automatically ruling in the other party’s favour or ordering you to pay for some or all the other party’s costs.
What you need to do to prepare for your telephone appointment:
• ACTION:
The mediation service requires a contact number to conduct the appointment, please reply to xxxxxx@xxx.gov.uk.
PLEASE MAKE SURE TO PROVIDE YOUR CASE/CLAIM NUMBER IN THE RESPONSE TO THE EMAIL.
If YOU will be attending the mediation appointment YOURSELF, please provide us with your full name and the best telephone number so the mediator is able to call you.
If you would like SOMEONE ELSE (like a trusted friend, relative or a solicitor) to attend on your behalf please fill out the attached delegation of authority to mediate form. Your representative must know the facts of the case, understand how far you’re willing to compromise and have full authority to act on your behalf. You’re legally bound to any settlement agreements your representative makes on your behalf.
Failure to provide contact details will result in your mediation appointment not taking place and will result in a Judge issuing a penalty where the mediation was mandatory.
If the mediator cannot contact you within 10 minutes of the appointment start, the appointment will be marked as not conducted and you may face a penalty for non-attendance.
Make sure you are in a suitable location for the appointment that is free from distractions. The mediator will cancel the appointment immediately if you are driving even if you are using a hands-free device.
The dates to avoid which you provided on your Directions Questionnaire were taken into account when booking your appointment. We are only able to re-book appointments in exceptional circumstances.
Please see attached documents for more information about what happens within your mediation appointment.
• Small Claims Mediation Service contact details
If you have any complaints or issues to raise about the Mediation Service, contact us by email or telephone:
Email: xxxx@xxx.gov.uk
Telephone: XXXXXXXX
ok I get the point!