Show Posts - Updownleftright1

Sorry I have worked it out. Here is the letter I recieved from CST law with redactionshttps://ibb.co/Q7dH30k9Any advice on what to do, and just double checking i shouldn't contact Debt recovery plus to inform form them of my change of address

Apologies im not sure what those links are meant to show me? Do I still need to attatch the redacted letter if ive copied and pasted it?

An update So smart parking, after I sent the above message about change of address, replied to say they had updated the address details.I have since had a letter from CST law on behalf of debt recovery plus (who were contacting us on behalf of smart). I cant seem to attatch it so habe copy and pasted:"We have been instructed by Debt Recovery Plus Limited ("DRP"), as the agent of Smart Parking Ltd in relation to the above debt. The unpaid debt relates to one or more parking charges that you are liable for as the owner/hirer/driver of the vehicle.Our Client has the right to commence court proceeding against you to recover the debt for a period of 6 years from the date of the parking charge.The Supreme Court case of Beavis v Parking Eye [2015] confirmed the lawfulness of private parking charges under Civil Law. However, our client would like to resolve this matter amicably without court action, as a claim would resultin an increase in the amount sought from you in terms of any Statutory Costs and Court Fees.Our client would like to provide you with this opportunity to make full payment of the sum of £170.00 thereby avoiding court action being taken and any increase in the amount claimed.Please contact Debt Recovery Plus Ltd in order to discuss a payment proposal or make payment online at www.debtrecoveryplus.co.uk/pay, or by calling their payment line on 0208 016 4342.If you are unable to make payment in fun it may be possible for DRP to agree a payment plan with you. If you do not pay by 27th November 2025, please ensure you keep Debt Recovery Plus Lid updated as to your current address so that any court documents are correctly directed to you. This is vital as a County Court Judgment (CCJ) can have'a serious effect on a person's credit rating.Debt AdviceShould you require independent advice regarding this matter, we would like to remind you of your ability to seek this from one of the organisations listed below: (give a load of organisations and CAB) Please do not make proposals to CST Law or Smart Parking Ltd as they may not be considered"So my question is what's my next move? And also they sent this letter to my old address (it got forwarded). It mentions contacting debt recovery plus to inform them of any changes of address, however advice on here was to never contact or reply to them and to only deal with smart directly. Just to confirm I should still do that as the forwarded mail we paid for is expiring soon so I would miss any letters to the old address and I am concerned about a CCJ Thanks as always

Hey guysSo sorry for the bump. I see there were replies but I hadn't realised the thread had gone to a 2nd page so missed them. My fault completely. Yes the email was to the DPO address. Thanks so much for the new draft email I will send that and then see what they come back with. As always thanks for the advice and apologies for the confusion from myself

Hello Sorry just bumping this as have followed the excellent advice so far but dont know what to do now. Am waiting for the LoC from smart parking. However have moved house and followed the above advice to notify them of the new address. They just replied with the following. "Good afternoon,Thank you for your email.Due to the length of time the PC has been open, this has now been referred to Debt Recovery Plus Ltd, who are now handling this on our behalf.Please contact them directly if you wish to discuss this further"Just abit concerned their LoC will go to the old address and we will miss it and end up with a CCJ. Any advice would be hugely appreciated. Do i message Debt recovery plus to inform them of a change of address?  Thank you

Hey guys So sent the change of address to the smart parking dpo email address and received this in return"Good afternoon,Thank you for your email.Due to the length of time the PC has been open, this has now been referred to Debt Recovery Plus Ltd, who are now handling this on our behalf.Please contact them directly if you wish to discuss this further"So no acknowledgement of the change of address to send correspondence too? What do I do now? Just abit concerned their LoC will go to the old address and we will miss it.Thanks again for all the great advice thus far 

Apologies an update here. We are actually moving house next week so given we are waiting on the LoC im worried we will miss it.I planned to pay for our mail to be forwarded to the new address, but given it can take years for the LoC to arrive i don't want to have to pay for forwarded mail for several years. It £90 a year for forwarded mail so after 2 years it would exceed the fine. Is there a way to check if a letter of complaint has been sent via any other way other than post or a way around this. The only thing I can think of is asking the new resident to keep an eye out for it but then would hate him to miss it and end up with a CCJ Thanks again

Hey guys In the process of waiting on the letter of claim from smart. In the meantime had lodged a complaint saying nothing was recieved in the post so would appreciate the appeal time to be restarted as was unaware of charge. (Obviously were very carefully to put any details or any info regarding who was driving) Unsurprisingly they have refused to do this and are blaming postal service. However they did attatch a copy of the original letter they claimed to have posted and in it you can now see the date of contravention and date the charge was issued.The contravention was the 19/03/2025 but it was not issued until the 15/04/2025. I think i have read elsewhere that the charge should be issued within 14 days under the regulations? Is this correct and could this be an avenue to get this dropped rather than waiting up to 6 years for the letter of claim?They also mention in the reply email that if we aren't satisfied we can escalate it to the IPC? Could any of these work?Thanks once again  for the very usefull advice, really appreciated

Yes we actually had one of these before and the set menu reply for not identifying the driver worked and the charge was dropped. Unfortunately we didn't get the notice this time, reading on some other posts that this is not the first time smart seem to have failed to successfully post the notice out and the first the defendant has hear on it has been the letter from DRP. Last thing, any idea how long the Letter of Claim will take to arrive/the usual time frame before it gets mailed out? I'm expecting there will be a few more from DRP in the meantime. Thanks again

Wow, thank you so much for your detailed reply. Really appreciate the effort. Yes the V5C  form was correct at the time of issue. You mention that we don't have contravention date, I have found that and it was the 19/03/2025. The debt recovery plus notice is listed as 16/05/2025 and the appeal to smart parking was sent on the same day when we received the letter. Does this change anything?If not I will follow your advice and wait for the LoC. Any idea on how long that should take to come through? Thanks again for your help

The address is correct on the V5C form, but we defintely did not get a letter through. The first we heard was the letter from debt recovery plus. So we then logged the appeal, but Smart parking are saying our appeal was too late, passed the 28 day period and can't be accepted With this in mind what should our next move be?

HelloRecieved a letter from debt recovery plus saying we had an unpaid parking charge from smart parking for over staying the 30 min allowance in a private car park. We had had nothing through the post from smart parking prior to this despite them saying they had sent letters. Upon doing research on this forum we contacted to smart parking to appeal, with the standard notice to Keeper act response.However we then get a reply from smart parking saying that our appeal was recieved too late and the 28 day appeal deadline has passed. And that we need to take up the case with Debt recovery plus. Obviously though given we didn't recieve anything in the post the 28 day appeal cut off point feels unfair as we were unaware of the charge. Is there anything we can do and what should the next move be? Any help would be greatly appreciated. The debt recovery plus letter had already escalated it to a £160 charge so very keen to not pay that!