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Messages - Jwebz

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1
Private parking tickets / Re: Smart Parking Fine - Letter of Claim
« on: August 04, 2025, 02:45:05 pm »
Apologies, I will see if I can dig out the original PCN once back at home.
Being honest I am pretty sure I would have said something along the line 'I went to pay via contactless' 'I bought an item of clothing to get change' etc etc

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Private parking tickets / Re: Smart Parking Fine - Letter of Claim
« on: August 04, 2025, 02:21:17 pm »
Copy of original PCN attached.

I do not have a copy of my original appeal, it was submitted online.

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Private parking tickets / Smart Parking Fine - Letter of Claim
« on: August 04, 2025, 02:08:09 pm »
Hello all,

After a little advise please as just received letter of claim which is dated 25th July 2025.

Summary:

Date parked 5th Sept 2020 - Smart Parking Havens Bank Retail Park Exeter

Entered car park @ 11:48am
Contactless payment facility wasnt working so popped into a shop to buy an item to get change to allow payment
Paid for ticket @ 12:02am (4 hour stay)
Got back to car within the 4 hours from the time stated on ticket - existed the car park @ 16:06

I appealed at the time without success.

Not sure what to do next.

Thanks in advance and look forward to hearing from you.

Kind regards,

J

4
Private parking tickets / Re: Smart Parking fine
« on: June 06, 2025, 12:51:30 pm »
Ok, sorry and many thanks for the advice! Guess it’s a waiting game until I receive additional communication. And when I do I will be sure to post.
Thanks again!

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Private parking tickets / Smart Parking fine
« on: June 06, 2025, 11:25:24 am »
Hello, after some advice if possible pls.

Back in 2020 I received a letter saying I over stayed the max time (240mins) and sent a fine. I appealed this for several reasons.

They provided a time I entered the car park and a time I left the car park which equated to 257mins. Which I do not deny.

1. The payment machine wasn’t accepting contactless payment due to an error. I only had a £10 note on me, so I went to a shop adjacency to the car park to get some change to allow me to pay.
2. On return to my car, our newborn needed his nappy changed (before a 30min drive home) so this took 5mins or so to do.
3. The parking code of conduct clearly states a grace period must be given to customers both on entry and exit.

They rejected my appeal, I asked why and was told this is now with a debt collection service. I contacted the debt collection service who couldn’t provide me with much info.

Then today (5 years later) I have received a letter from Direct Collection Bailiffs Ltd to say I need to pay £160 straight away? And that I am no longer able to appeal, the only other option is to take my dispute to court?

Just don’t know what to do, really don’t like how they think they can bully people into paying.

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