Free Traffic Legal Advice

Received the following reply today. Though someone seems to have taken the time to respond directly, they still manage to leave ‘£X’ in from the cut+paste:

‘We note that the points made in your recent correspondence are the same as the ones that have previously been addressed and Parkingeye will not enter into further correspondence in respect of these arguments. We would refer you to our previous correspondence as our position remains unaltered.
 
We can confirm that we maintain our position that the full amount of the Parking Charge remains outstanding.
 
We now require full payment of the outstanding sum of £X within the next 14 days.  If payment is not received, this case will be reviewed and further action could include referral to a Credit Reference Agency to confirm the correct address, instruction of solicitors to secure payment, referral to debt recovery or the issuance of court proceedings, all of which will incur further costs.
 
Payment can be made by telephoning our offices on 0330 555 4444, by visiting www.Parkingeye.co.uk, or by posting a cheque/postal order to the below address. Please note that you must quote the above Parking Charge reference on the reverse of the cheque or postal order.
 
Please note Parkingeye dispute any costs you claim to have incurred and will oppose any application or claim that you may wish to pursue in relation to any such costs.’

Although I had stated previously I would not reply further, I feel it may be necessary to restate that I will not engage with debt collection agencies. I stated it previously, but have no confidence it was noted or that it will be honoured. The Credit Reference Agency threat seems a bit low too. Don’t know if they can mark your credit or not - not that it would affect my choice to take this to court - but depending on if it is possible or not, it’s either 1. A really manipulative action to take, or 2. A bullying threat.
 
Any way; reply saying ‘I will not engage with debt collection agencies and await proceedings being issued’, leave it altogether, or anything else I should add?

Any advice greatly appreciated as always.
 

Had a reply today. Clearly they have no intention of providing any of the documentation requested. Reply below:

‘Dear Sir / Madam,
Thank you for your correspondence received in relation to the above referenced Parking
Charge.
We note that the points made in your recent correspondence are the same as the ones
that have previously been addressed and ParkingEye will not enter into further
correspondence in respect of these arguments. We would refer you to our previous
correspondence as our position remains unaltered.
We can confirm that we maintain our position that the full amount of the Parking Charge
remains outstanding and that we have been unable to reach an agreement in respect of
the same via the Reply Form.
We now require full payment of the outstanding sum of £130.00 within the next 14 days or
legal action will be taken. Should court proceedings be issued, further costs will be
incurred. These will include, but are not limited to, the court claim issue fee and the
solicitors costs referred to within the LBCCC.
Payment can be made by telephoning 0330 555 4444, by visiting
www.parkingeye.co.uk/payments or alternatively by posting a cheque/postal order to
Parkingeye Ltd, PO Box 117, Blyth, NE24 9EJ. Please ensure you write your reference
number on the reverse of any cheque/postal order so the payment can be allocated.
Yours faithfully,
Parkingeye Team’

By “previously addressed” I assume they mean ignored. I’m partly tempted to reply that as they will not enter into further correspondence, neither will I, and will see them in court.

Assuming I should just point out how unreasonable they are being given I’m expected to defend myself in court on the basis of the standing of the documents I require?

Thanks again.

So I received the following reply this week:

‘Reference: Parking Charge Notice -

Dear Sir / Madam,
We write regarding the above referenced Parking Charge, which concerned a breach of
the parking terms and conditions on the 25 May 2025 at Challaborough Bay Pay &
Display Kingsbridge, and your recent correspondence received in relation to the same.
We can confirm that we have now reviewed your recent correspondence, but we maintain
our position that the full amount of the Parking Charge remains outstanding and that we
have been unable to reach an agreement in respect of the same via the Reply Form.
We now require full payment of the outstanding sum of £130.00 within the next 14 days or
legal action will be taken. Should court proceedings be issued, further costs will be
incurred. These will include, but are not limited to, the court claim issue fee and the
solicitors costs referred to within the LBCCC.
Yours faithfully,
Parkingeye Team
If you wish to make payment, you can do so by telephoning our offices on 0330 555
4444, by visiting www.parkingeye.co.uk, or by posting a cheque/postal order to the
below address. Please note that you must quote the above Parking Charge reference on
the reverse of the cheque or postal order.

Further Information
Whilst we appreciate that receiving a parking charge may be inconvenient, we wish to
confirm that we will not be making payment of the sum referred to within your
correspondence.
You have not formed a legally binding contract with Parkingeye under which you have
acquired any right to invoice Parkingeye or seek payment for goods or services, and the
sum sought is therefore rejected.’

I’m a little baffled about their reference to a sum I am claiming, and can only presume they didn’t read the last reply properly, and are references potential damages referred to.

They haven’t bothered to provide or excuse providing any of the evidence I asked for which they will rely on, and this is the second time I’ve requested, and given 30 days.

I don’t know whether to quote the specific legislation to them re the first point, or just ask them what they are talking about.

Re the continued absence of the provision of their authority etc; do I request them again, and give them even more time, or do I use this as evidence of their lack of cooperation/ disingenuity in this matter?

It seems as though whoever replied either doesn’t understand what’s being asked, didn’t read it properly, or is being intentionally obtuse/ disdainful.

Any advice — as always - is gratefully appreciated.

So I received a reply today which I will post below. They didn’t answer or provide a number of the requests, should I request them again or just note to them that they have failed to provide?

And I don’t know if they are being intentionally obtuse at the end.

Many thanks guys.

Parkingeye reply:

 We write further to your recent correspondence which concerned the above referenced Parking Charge. We recently sent you a Letter Before Claim which informed you that this Parking Charge remains outstanding and had now been processed for further action.
 
On the 25/05/2025 at 15:49 the vehicle with registration PF68LNN was captured by Parkingeye’s Automatic Number Plate Recognition (ANPR) cameras entering the car park at Challaborough Bay Pay & Display Kingsbridge. The vehicle was subsequently captured exiting the car park at 16:06.
 
The vehicle remained onsite for 16 minutes and the required parking tariff was not purchased. Therefore, there was a breach of the terms and conditions and a Parking Charge was issued in accordance with the signage.
 
We note from your reply to our Letter Before Claim that you dispute the outstanding sum. We can confirm that we have now reviewed your correspondence but it is our position that the Parking Charge remains due.
 
We can confirm that £130 remains outstanding and that full payment is required within the next 14 days to prevent further action.
 
Please find a breakdown of costs below:
 
Parking Charge full amount - £100
LBCC administration fee - £30
 
We are prepared to take legal action if necessary and should court proceedings be issued, further costs will be incurred. These will include, but are not limited to, the court claim issue fee and the solicitors costs referred to within the Letter Before Claim.
 
Please find a copy of the Parking Charge Notice attached, as requested.

Crumbs, sorry - I was typing and posting that last reply while yours was coming through.

The section ‘Parking Charge Information’ states:

‘The signage which is clearly displayed at the entrance to and throughout the car park, stated that this is private land and that the car park is managed by Parkingeye Ltd. In addition the signage states that, as a paid parking car park, a Parking Charge is applicable if the motorist fails to make the appropriate tariff payment. The signage also contains further terms and conditions associated with this car park by which those who park in the car park agree to be bound.

By either not purchasing the appropriate parking time or by remaining at the car park for longer than permitted, in accordance with the terms and conditions set out in the signage, the Parking Charge is now payable to Parkingeye Ltd (as the creditor).’

That’s as far as supporting evidence goes.

Apologies; for some reason neither of the  previous replies were showing when I refreshed the thread - and I only found these by chance going through my junk folder and finding a notification. Even my ‘bump’ message wasn’t showing. Will have to close tab and restart in future.

Thank you for the responses.

As I described previously, I didn’t make a POPLA appeal because, having been through the PPSSCoP, it wasn’t readily apparent to me what basis I had to appeal. I didn’t have a personal picture of signage, and—annoyingly—when I returned to take pics both the payment machine and signage had been replaced with new models, so I couldn’t make a claim on the basis of signage. Thankfully I have pics of the broken machine from the day, at least.

 This also meant I couldn’t be sure whether section 6.1.2 was relevant to my case: so I didn’t have a concrete basis for appeal.

Since I had no concrete challenge, and my research on this site made it clear POPLA strictly consider only considerations of the guidelines, it seemed a fruitless exercise.

Hi all,

Today I received a Letter Before County Court Claim. Hopefully the link below will show an image of the letter itself for exact wording etc.

Do I need to reply to Parkingeye via their portal to let them know I’m not paying, or do I just ignore this letter?

Thanks in advance.

https://imgur.com/a/fpVE9ml