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1
Private parking tickets / Re: Bridge Security PAM Parking Charge – Unauthorised Parking – Cutter Lane, North Greenwich, London
« on: June 03, 2025, 04:29:14 pm »
I've since received a reply from the DVLA and a letter from "ZZPS"


Thank you for your correspondence of 6

th of May about the release of information
from the Driver and Vehicle Licensing Agency’s (DVLA) vehicle register. I have been
asked to formally review your case at Step 1 of our complaints procedure.
The DVLA takes the protection and security of its data very seriously and has
procedures in place to ensure data is disclosed only where it is lawful and fair to do
so and where the provisions of the Data Protection Law are met. The Agency must
strike a balance between ensuring the privacy of motorists is respected while
enabling those who may have suffered loss or damage to seek redress.
Drivers choosing to park a vehicle on private land do so subject to the terms and
conditions set out on signage in the car park. The need to contact individuals who
may not have complied with these conditions is, in most circumstances, considered
to be a reasonable cause. Data is provided by the DVLA to enable landowners or
their agents to pursue their legal rights and to address disputes. I hope you can
appreciate that if this were not the case, motorists would be able to park with
disregard for the conditions applying with little prospect of being held accountable.
I have investigated this matter with Bridge Security Ltd who made the request to the
DVLA for the registered keeper details for Vehicle Registration Number (VRN)
GM15LNX. I have had sight of their supporting evidence to show that they had
reasonable cause to make their request. A Parking Charge Notice (PCN) was issued
to you as the vehicle was parked in a ‘No Parking’ area. As the registered keeper of
the vehicle, you are liable for the PCN. Bridge Security Ltd have advised the PCN
remains outstanding.
The provisions in Schedule 4 of the Protection of Freedoms Act, which came into
force on the 1st October 2012, makes the vehicle keeper liable for unpaid parking
charges where they are unable/unwilling to name the driver at the material time.
The ATA’s code of practice covers many aspects of a car parking operators
business, and while compliance with the code of practice is a key consideration for

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DVLA when releasing Vehicle Keeper Data, not all requirements of the code affect
reasonable cause. DVLA will not disclose data to parking companies who are not
members of an ATA and looks primarily to the ATA’s to monitor adherence to the
code of practice and explore and address non-compliance when it arises
The company in question, Bridge Security Ltd, are a member of the British Parking
Association (BPA) which is an Accredited Trade Association for the parking industry.
The BPA’s code of practice is published on its website at
http://www.britishparking.co.uk under the heading “Approved Operators Scheme”. If
a member of this scheme does not comply with the code of practice, it may be
suspended or expelled, during which time no data will be provided to it by the
DVLA. If you feel that any of the practices used by the company do not comply with
the BPA’s code of practice, you may wish to contact the BPA via email at
https://portal.britishparking.co.uk/compliance/LogComplaint or by post at Chelsea
House, 8-14 The Broadway, Haywards Heath, West Sussex RH16 3AH.

We have fully considered all the information available. If you feel that your
complaint has not been resolved, you can request escalation of your complaint to
Step 2 of the complaints process. Further options about our complaint procedure
can be found online at www.gov.uk/dvla/complaints.

And the letter off ZZPS.


2
Private parking tickets / Re: Bridge Security PAM Parking Charge – Unauthorised Parking – Cutter Lane, North Greenwich, London
« on: May 22, 2025, 03:33:11 pm »
I've sent the new response, as well as the old response (Did this before seeing this update.) Hopefully it doesn't cause too many issues. Now waiting on a reply. Thanks again.

3
Private parking tickets / Re: Bridge Security PAM Parking Charge – Unauthorised Parking – Cutter Lane, North Greenwich, London
« on: May 20, 2025, 04:57:33 pm »
I've now received another response.

Good afternoon,

Thank you for your response which we find enlightening.

The information we have provided you with is correct, our client ( Bridge Security Ltd) who manages the land you had parked on, does not need to rely on PoFA 2012 to issue a Parking Charge.

However, this particular Parking Charge does comply with PoFA 2012, as this was sent within 12 days of the contravention and deemed served after 2 days.

The contravention occurred on 04/04/2025, and we had sent the notification of this 09/04/2025, which is deemed served on 11/04/2025. Therefore complies with PoFA.

So in this case, you are not willing to name the driver as previously confirmed, we are able to hold the keeper liable.

You now have three options:

you can provide the drivers details so we can transfer liability to them
you can advise the driver to appeal to us directly
we can process your appeal as the registered keeper and provide you with a POPLA code.

Due to my above explanation of POFA, I hope this has provided enough clarification that we have an understanding of PoFA 2012 and are able to hold you liable as the registered keeper.

You have previously stated our notice to keeper does not comply with the following paragraphs in the PoFA 2012 legislation:

9(2)(a) - our Notice to Keeper, contains the vehicle make, model and vehicle registration Blue Suzuki Swift GM15LNX, it also includes the location in which you had parked which was Cutter Lane London SE10 0YB and the period of parking is the contravention time of 14:31.

9(2)(e)(i) - our Notice to keeper gives the option for the keeper to provide driver details or pay/appeal.

9(2)(f)- The parking charge advises that ' You are warned that if, after 29 days from the date given, the Parking Charge has not been paid in full and we do not know both the name and current address of the driver, the Creditor has the right to recover unpaid parking charges, and any charges associated with recovery from the registered keeper as described under Schedule 4 of the Protection of Freedoms Act 2012.'

9(2)(h) - the creditor has been identified as our clients name is on the parking charge along with our name and specifies how to make payment and who to.

9(2)(i)- the date is on the top right of the letter.

As a gesture of goodwill, i have held the matter a final seven days to provide you with ample opportunity to name the driver, in the absence of this, we will process your appeal as the registered keeper.

Kind regards,
Rebecca

4
Private parking tickets / Re: Bridge Security PAM Parking Charge – Unauthorised Parking – Cutter Lane, North Greenwich, London
« on: May 06, 2025, 04:27:06 pm »
I've sent those off and made the complaint via the DVLA. Just waiting for their move now. I'll update this thread once I've got a response, thanks for the help thus far, and enjoy your break.

5
Private parking tickets / Re: Bridge Security PAM Parking Charge – Unauthorised Parking – Cutter Lane, North Greenwich, London
« on: May 02, 2025, 12:22:01 pm »
Hi b789, thanks for your assistance. I sent the template you posted and received a reply as follows.


Good Morning,

Parking Charge Reference: xxxx
Account Reference: xxxx
Registration Number: GM15LNX

Thank you for your recent email. All comments have been noted.

Please note that our clients to do not need to rely on POFA 2012 to pursue a charge, if the driver details are not confirmed we will then continue to pursue you as the registered keeper of the vehicle.

Please can you confirm the driver's full name so that we can process the appeal accordingly.

We have placed the account on hold for seven (7) days to allow you some time to get back in contact with us.

Kind Regards
Jenifer Richards 

6
Private parking tickets / Bridge Security PAM Parking Charge – Unauthorised Parking – Cutter Lane, North Greenwich, London
« on: April 24, 2025, 06:32:16 pm »
The driver stopped for around 10 minutes to pick up a laptop and some other items from a locker inside a building close by. There were signs that stated 20 minutes for loading was allowed, the driver at the time read and understood these as "20 minutes stopping time allowed". There is photo evidence of the vehicle parked.




As the keeper of the vehicle, I sent an appeal response as follows:

I appeal as the registered keeper. I am not obliged to identify the driver and decline to do so. You cannot transfer the driver’s liability (if any) to me as you have not served me with a Notice to Keeper that complies with Schedule 4 to the Protection of Freedoms Act 2012 (PoFA) and it is now too late to do so. In particular (without limitation) your notice does not contain the warning required by PoFA paragraph 9(2)(f). As there is no legal presumption that the keeper of a vehicle was its driver (as opposed, for example, to being a passenger) on any particular occasion, you are unable to pursue me as driver. I now require you to cancel the parking charge and remove my personal information from your database.

I received a response as follows

Good afternoon,

Thank you for your email.

As you have advised you were not the driver on the day, please provide the drivers details(Full name and serviceable address).

Alternatively, please advise the driver to appeal directly to us via email.

This matter does comply with PoFA 2012, therefore if driver details are not provided within 28 days we are able to hold you liable as the keeper.

This matter is on hold for seven(7) days awaiting this.

Kind regards
Luke



I'm not sure as to what action to take now, any advice is much appreciated.

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