Free Traffic Legal Advice

Thank you for your email.

I have reviewed your complaint and find the following:
We have not received driver details from you.
The Notice to Keeper provided clear instructions on how to appeal.
The Notice to Keeper provided clear instructions on how to submit a complaint.
In light of the above, I am unable to find any merit to your complaint.

This concludes our internal complaints procedure.

If you are unhappy with how your complaint has been handled, you may escalate your complaint to our trade association here: https://portal.theipc.info/login/complaints

Note: If you have not previously used the portal, you will need to register here first: https://portal.theipc.info/user

Sincerely,
Complaints Department

Thank you for your email.

We have reviewed your case and can confirm that we have not received a completed Driver Identification Form for this Parking Charge.

Furthermore, it is unclear why the driver did not make payment or submit an appeal upon receipt of the Notice to Keeper that you were instructed to forward for their attention.

If you wish to transfer liability, please provide the drivers name and address by return and we will write to them.

Please note the following:

By providing driver details, you authorise us to send them a copy of your Notice to Keeper; which encompasses your personal data.

If we do not receive a response to our letter to the alleged driver, we may revert the charge back to you (as the Registered Keeper). We need to have this policy to deter people from providing fictitious details.

Sincerely,
Administration Department

Requester (data subject) information

(a). Full name:
(b). Date of birth:
(c). Address:
(d). Email address:
(e). Telephone number:
(f). PCN number:
(g). VRM: