Free Traffic Legal Advice

UK-CPM have cancelled the PCN, I received the following yesterday.
They don't appear to confirm that they are deleting my data, is this worth chasing?
I have written a letter of complaint to the DVLA.

Again, many thanks for all the help, it's really appreciated.


"We write in response to your email dated 18th March 2025. 
The PCN was issued because the vehicle was at Broad Oak, Slough on 17th February 2025, for ‘No Stopping or Waiting’.
Upon review of the PCN regarding your comments, we can confirm this PCN has been issued incorrectly. 

There are several quality assurance (QA) steps in the process, this includes a check of the whole contravention prior to sending the contravention to the DVLA, QA checking of these operatives’ checks, internal checks when DVLA data is received (Invalid VRM/Vehicle Make) and checking of the images and issue reasons on the letter prior to sending it to our mailing house. This is in addition to the technical checks conducted by our Technical Department who regularly review cameras and their accuracy rates.

This case was found not to meet our standards of processing at QA stage (as can happen when you are dealing with high volumes of data and human checks). All cases that do not meet our high standards are recorded and fed back to the Validation Operatives weekly. This allows for near real-time feedback to be provided, eliminating risks of potential further cases being issued, like the case found.

I can confirm that 10% or more of all cases issued are checked by our Validations Team Manager to ensure the high standards are kept, if accuracy is found to be reduced, additional QA is processed at a higher percentage.

Please accept my sincere apologies for our error, the PCN has been cancelled on our on back-office system. I have also advised our Data Protection Officer of the error. 

If you believe we have mishandled your personal data we would remind you of your right to make a complaint to the Information Commissioner’s Office (ICO), this can be done at the following link: https://ico.org.uk/make-a-complaint/your-personal-information-concerns/ 

However, we would recommend contacting them via their helpline on 0303 123 1113 prior to making a complaint as they may be able to provide you with a decision as to whether any breach of your personal data has occurred.

You also have the right to take judicial action in relation to this matter and should you choose to take this route, we suggest you seek advice from a suitably qualified law firm. 

We thank you for contacting us and trust the above response addresses your queries. Please note, any further correspondence received from you will be logged but may not be responded to.  

We are members of the International Parking Community (IPC) Accredited Operator Scheme (AOS).   

The IPC is a DVLA Accredited Trade Association (ATA) and has a Code of Practice and an Independent Appeals Service (IAS) that allows a Motorist access to an independent adjudication process on the lawfulness of Parking Charges issued by their members. An important condition of being an AOS member is that operators must adhere to The Code.   

If you are not content with the response, we have provided you with, you can refer this to the IPC who will investigate and provide you with a response."

That'd be most appreciated, thank you.

Thanks for getting back to me.

The picture looks like a K12 Nissan Micra, the vehicle with the reg number they are chasing is a mid 2000's Citroen Berlingo multi-space.

Micra is much more rounded than the Berlingo.