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Thank you. Silly me misread the claim defective bit and misunderstood it

N180 completed and sent to court. Further waiting game in place then

Thank you for your help so far

Hi so clearly dcb legal think they can take this further....we have received N180 from court. I have made few searches in this forum and thought about completing our own electronic one from https://assets.publishing.service.gov.uk/media/673341e779e9143625613543/N180_1124.pdf ?

Also for the form use the following as advised in other post -

• The name of the court is "Civil National Business Centre".

• To be completed by "Your full name" and you are the "Defendant".

• C1: "YES"

• D1: "NO". Reason: "I wish to question the Claimant about their evidence at a hearing in person and to expose omissions and any misleading or incorrect evidence or assertions.
Given the Claimant is a firm who complete cut & paste parking case paperwork for a living, having this case heard solely on papers would appear to put the Claimant at an unfair advantage, especially as they would no doubt prefer the Defendant not to have the opportunity to expose the issues in the Claimants template submissions or speak as the only true witness to events in question.."

• F1: Whichever is your nearest county court. Use this to find it: https://www.find-court-tribunal.service.gov.uk/search-option

• F3: "1".

• Sign the form by simply typing your full name for the signature.

When you have completed the form, attach it to a single email addressed to both dq.cnbc@justice.gov.uk and info@dcblegal.co.uk and CC in yourself. Make sure that the claim number is in the subject field of the email.



The only thing that I am not sure about - we have the evidence form bank that payments were completed for parking on both days. Do I mentioned this anywhere or leave it for the future should this go past mediation stage?

Thank you

https://imgur.com/a/cogdNiN

Hi, a little bit of panic as don’t know if we will fit into the timescales. We were away for a week and when we got back yesterday, we found the court letter which was issued on 13th June….

https://imgur.com/a/CQOueXf

I can also confirm that DCB Legal have not responded to the last email that husband sent to them.

Furthermore, I don’t know if this will be any help at all, but my work colleague found himself in the same situation. He was parking in same car park every day and then one day he got a pcn for allegedly not paying for the parking. He sent them the bank account proof of payment and Britannia Parking offered him a goodwill gesture of £20 payment to cancel the pcn. So it is happening to few people where Britannia Parking willingly or unwillingly don’t register the payment and then issue PCN

Hi, just a quick update. My husband has received an email with their reply to the last email sent to them. Alongside the email they attached pictures of the car entering and leaving the car park, pictures of the site terms and conditions, previous letters sent, etc. Funny how they have not attached the email from Britannia Parking admitting that partial payments were recorded on the system

Anyways, back to the email, here it is:

Dear xxx xxx,
 
We write in response to correspondence received in our office dated 13th April 2025.       
                       
We have made a record of the contents of your correspondence and noted this on your file accordingly.     
     
Each of the points raised in your correspondence are dealt with in turn below. We now respond to the same as follows.
 
Prior to the issue of the parking charge, our Client applied to the DVLA for the details of the Registered Keeper of the Vehicle. Your name and address (xxx xxx xxx) were provided. Our Client therefore correctly issued correspondence to you at that address. Having not received payment, address verification was carried out prior to the Letter of Claim being sent. Your address was located and as such the Letter of Claim was issued to you at the traced address, which has remained unchanged.
 
The parking charge was not affixed to the vehicle because our client utilises Automatic Number Plate Recognition (“ANPR”) technology on the land where the parking charge was issued in order to manage the parking. This means that cameras capable of accurately recognising the vehicle registration number of a vehicle are constantly monitoring the entrance and exit to the land.  A photograph is taken of each vehicle as it enters and exits the land. Any vehicle found to have breached the terms of parking will be issued with a parking charge via the post.
 
When parking on private land, the contractual terms of the site are set out on the signs. You are entering a contract and agreeing to the terms by parking and staying on the site. Parking in breach of the terms as stipulated on the signage means that you are then breaking the terms of the contract. The breach in contract would make you liable for a parking charge.   
 
The terms and conditions on the signs stated that parking was permitted for vehicles clearly displaying a valid permit/ticket, or otherwise a parking charge notice would be issued. A valid permit/ticket was not on display on any of the contravention dates and as such the parking charge was issued correctly. Images of the signs on site are enclosed along with a site map which highlights there locations.
 
 
You should always be vigilant when entering any land that you are not familiar with or that you know is privately owned and there are parking terms in place. As the driver of the vehicle it is your responsibility at all material times to ensure you understand the terms and conditions operating on the land prior to exiting your vehicle. Furthermore, it is your responsibility to ensure that you have read and understood the terms operating prior to parking your vehicle. 
 
The Notice to Keeper was issued to you after the dates of contravention. Copies are enclosed. You were afforded the opportunity to; appeal the parking charge, transfer liability to the driver (if it was not you) or make payment. Neither a successful appeal, nor an adequate nomination were received, yet payment remains outstanding.   
 
The Reminder Notices were issued to you upon receipt of the Notices to Keeper. Copies are enclosed. This notice reiterated that payment was outstanding and confirmed that legal action may be taken and additional costs incurred if the parking charge was not paid.     
 
 In regard to the debt recovery fee of £70.00 being claimed, you would have been made aware of this through the signs available on the car parks site as previously mentioned above. This does not include any VAT. The HMRC ‘VAT Supply and Consideration manual’ (VATSC06140), which was last updated on 02 September 2020, confirmed that parking charge notices falls out of the scope of VAT. There is no requirement for a VAT invoice to be issued to you.         
 
Further to the above, in accordance with the appeal decision made on 29th July 2020 in Britannia Parking Group Ltd v Semark-Julien [2020] EW Mis 12 (CC), it is not correct to propose this claim should be struck out as an ‘abuse of process’ due to the contractual costs claimed.         
 
With reference to the above, this parking charge is being pleaded as a breach of contract to which damages are payable in light of the matters raised in this correspondence.     
     
Pursuing a legally owed debt is not harassment. You may wish to seek independent legal advice in this regard. Our client pursuing this matter through the Small Claims Court is the correct course of action.
 
If there are any documents that you have requested, but that are not enclosed with this letter, it is because we have deemed the request to be disproportionate and/or not relevant to the substantive issues in dispute. We respectfully draw your attention to paragraph 2.1(c) of the Protocol and remind you that both parties are expected to act reasonably and proportionately. 
 
DCB Legal have been instructed as all previous attempts to resolve the matter have been unsuccessful.     
 
You have 14 days from the date of this letter to pay the outstanding balance of £340.00. Failure to do so will result in a claim being issued against you without further notice.   
   
Payment can be made via bank transfer to our designated client account:-         
   
 
Account Name: DCB Legal Ltd Client Account         
Sort Code: 20-24-09           
Account Number: 60964441         
 
 
You must quote the correct case reference (xxx xxx) when making payment. If you do not, we may be unable to correctly allocate the payment. If further action is taken by us as a result of an incorrect reference being quoted, you will be liable for any further fees or costs incurred.
 
We would ask that you kindly furnish us with your most up to date telephone number and email address, this can be emailed to us at info@dcblegal.co.uk.
 
Alternatively, you can contact DCB Legal Ltd on 0203 838 7038 to make payment over the telephone or online at https://dcblegal.co.uk/response/pay-online/. 

Kind Regards,
 
Isabel Mwamba
Administration Associate
DCB Legal Ltd 
 
Tel: 0203 434 0433 | DX 23457 Runcorn
dcblegal.co.uk | Twitter | Linkedin | Facebook

Well b789, talking about incompetence, here comes another pearl from them

So their response email was sent to me on 28th March.

Few days ago my husband received another letter of claim. However instead of issuing a letter of claim for a second claimed offence, they actually merged both of them into one, completely ignoring the fact that they already sent a letter of claim for one of them. The letter is dated 26th March and I wonder if they are trying to cover their tracks to hide their procedural irregularity.

Should I just copy the same text form an earlier response and send it back to them? Or add something extra regarding their mistakes so far?

https://imgur.com/a/cXVEwJk

Well husband received an email from DCB Legal and they still play hard ball requesting full payment within 30 days.

Interestingly at start of email they state £170 but on the second part of email they request £340. I can only assume they decided to combine both 'invoices' into a single one without issuing a 'Letter of Claim' for second 'invoice'

https://imgur.com/a/bZF2wsp

Hi, I can only wish I have been recommended your forums last summer. It would have saved me so much hassle.

To tell you my story short. I work at Basildon since Spring of 2024 and on Mondays to Fridays have always parked in the same car park. I have never missed a payment nor overstayed in the car park. I use Britannia Parking app where our car registration details are saved and use them as default without needing to input manually any time I park.

Back in July, out of nowhere, my husband received to Notice to Keeper from Britannia Parking. He is the registered keeper of the car. Both of them claim ‘failed to make a valid payment’.

At that time, not knowing how greedy this industry is, I, with my full name, have made a sincere appeal outlining that NtK’s were issued incorrectly as I have a proof of payments that show full payments were made on the day. I have also included bank statement showing clearly that correct payments were made on the day.  Unfortunately, we have received a reply stating that PCN’s were issued correctly but they are willing to cancel them if I will pay £20 for the minor mistake I did.

I was livid as there definitely was no mistake form me.  I have emailed Britannia Parking but they refused to budge. As it was summertime and I went away with children, it completely slipped my mind to send an appeal to POPLA. On my return from holidays, I found few letters from DCBL issued to my husband’s name.

I have sent couple of emails to DCBL requesting to send me bullying and harassing letters as I have done nothing wrong and yet every time a new letter would arrive to my husband’s name. I have never received an email or letter sent to my name.
Just few weeks ago we received one letter from DCBL marked as final demand for one of pcn’s. However the next day we received a Letter of Claim from DCB Legal for the other pcn.

I have looked through these forums for possible responses but believe I need your help. We are more than happy to take this to the court if need be as it is a daylight robbery in my eyes of what they are trying to do.

In one of Britannia Parking posts I have read that their most of their NtK’s  are not fully compliant with either PoFA or the PPSCoP and can be challenged on that. Is it too late to send the statement mentioning this to DCB Legal and something instead should be sent?

Any guidance and help would greatly be appreciated.

https://imgur.com/a/u2dmVgq