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Messages - Parking25

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Private parking tickets / Re: Smart Parking - Ticket from payment machine shows incorrect number plate
« on: October 29, 2025, 02:54:00 pm »
I am neither the registered keeper nor the driver - I’m just trying to help someone who will not be able to cope with a protracted process (court claim, debt letters etc.), but I have helped them twice before with PCNs (both with different circumstances) by following the excellent advice of helpful people online, which led to both PCNs being completely cancelled after just sending a ‘quick/easy’ appeal to each of the two parking companies (took a couple of hours, followed by a letter confirming cancellation received a few days later in the post) - hence my hopeful optimism that there may have been a chance for this to be ‘quick/easy’ again this time!

Also, I’m sorry my explanation wasn’t very clear - I have a brain tumour, which causes my thoughts to become muddled, so I struggle with clear explanations. I appreciate that this means I’m really not the best person to be helping someone else with this, but I’m their only option, so if I don’t at least try then they will just pay.

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Private parking tickets / Smart Parking - Ticket from payment machine shows incorrect number plate
« on: October 28, 2025, 09:57:13 pm »
Car Park operated by Smart Parking using ANPR and ‘Pay & Walk’ machines installed onsite for payment.


The driver (not me) paid on arrival (via the onsite ‘Pay & Walk’ machine) for 2 hours parking (this is the minimum allowed payment) and stayed less than 30 minutes. The driver said that when they entered the number plate, via the touchscreen, it was correctly showing on screen as they keyed it in, but the ticket (that the machine printed out) shows a slightly different number plate, so it’s incorrect. The driver is familiar with how to use the payment machine at this car park as they have parked there and used it many times before without any problems. However, out of the 7 character number plate, the 2nd character (a letter) is missing completely and the 3rd character (a number) is showing as a letter instead.

[I’ve noticed that this is the corresponding letter to the same place (or next to, depending on the format) as the number commonly found on touchscreen keypads (meaning where ‘QWERTY’ etc. either directly corresponds to ‘123456’ etc. when switching between 123/ABC or where the numbers are directly above the letters, they are next to each other) so the letter E is printed on the ticket whereas it should be the number 3.]

The rest of the number plate is printed correctly on the ticket and the amount paid and the times are all correct. Will a PCN likely be issued? And if so, can it be successfully (quickly/easily) appealed?

Thank you

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Civil penalty charge notices (Councils, TFL and so on) / Re: Council Car Park - Unable to pay on arrival
« on: March 03, 2025, 08:41:58 pm »
That would be great, if that’s the case - my mum really doesn’t need any additional stress at the moment in particular, so she would be very relieved!

Thank you very much for your replies/assurances - I really appreciate it!

We’ll just keep our fingers crossed for a bit :)

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Civil penalty charge notices (Councils, TFL and so on) / Re: Council Car Park - Unable to pay on arrival
« on: March 03, 2025, 05:06:33 pm »
https://www.google.com/maps/place/Newbury+Library,+The+Wharf,+Newbury+RG14+5AU/@51.401557,-1.320718,16z/data=!4m6!3m5!1s0x4876a621eb1d4537:0x9e166690340200!8m2!3d51.401557!4d-1.320718!16s%2Fg%2F1tgp095d

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Civil penalty charge notices (Councils, TFL and so on) / Re: Council Car Park - Unable to pay on arrival
« on: March 03, 2025, 04:18:51 pm »
Sorry, it’s West Berkshire Council.
Car park right alongside the library in Newbury.

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Civil penalty charge notices (Councils, TFL and so on) / Council Car Park - Unable to pay on arrival
« on: March 03, 2025, 03:49:14 pm »
My mum took a friend somewhere this morning and had to park in a car park she hadn’t been to in years.

She went up to the payment machine to pay on arrival, only to find that the only way to pay was by phone or use the ‘PayByPhone’ app/website. She could not download/use the app or website to pay, so she tried calling the phone number for the automated payment line, but she couldn’t understand what to do (the line also wasn’t very clear), despite calling several times. She couldn’t find anyone who could help her, so in the end she just left - she knew this would probably mean having to pay a fine/charge, but she didn’t know what else to do.

I’ve looked up the car park online and it’s a Council car park. Their website says “Pay by cash, card or PaybyPhone” but then also “Please note that this Car Park is currently PaybyPhone only.”

I’ve checked the PaybyPhone app and they don’t seem to have any way of paying for parking after you’ve left (I know some of the parking apps definitely let you this, but it seems not this one unfortunately).


She is very upset as she usually plans all her parking in advance (checking what the parking arrangements are online at home before going somewhere new, precisely to avoid things like this happening), but this visit was spontaneous on the request of the friend, while they were on their way back from visiting somewhere else.


Is there anything she can do or will she just have to pay a fine/charge? Should she do anything today? Or just wait until a PCN arrives in the post (assuming one does)?

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