3. Messages

Show Posts

This section allows you to view all posts made by this member. Note that you can only see posts made in areas you currently have access to.

Messages - CaffeineJunkiee

Pages: [1]
1
Private parking tickets / Re: GroupNexus PCN – Warrington Hospital - New app offered "autopay" but it wasn't enabled at the time
« on: February 19, 2025, 09:34:45 pm »
Yes, they confirmed via email.

“Thank you for your email. We are sorry to hear of your experience. We escalated your concerns to the carparking team and we have been advised that the fine has been sent for cancellation.”

2
Private parking tickets / Re: GroupNexus PCN – Warrington Hospital - New app offered "autopay" but it wasn't enabled at the time
« on: February 19, 2025, 08:28:26 pm »
PALS have confirmed pack that the parking dept have requested GroupNexus cancel both PCNs.  ;D

Do you have any idea if GroupNexus can refuse, or is that down to individual contracts etc? Also, should I be sending any correspondence to GroupNexus, given they were demanding payment on/before 20th (last letter here)

Thank you!

3
Private parking tickets / Re: GroupNexus PCN – Warrington Hospital - New app offered "autopay" but it wasn't enabled at the time
« on: February 17, 2025, 01:46:54 pm »
Thank you for all this - it’s immensely helpful. PALS is my next point of call, I’ll report back how I get on.

4
Private parking tickets / Re: GroupNexus PCN – Warrington Hospital - New app offered "autopay" but it wasn't enabled at the time
« on: February 16, 2025, 07:49:38 pm »
Hi

Thanks for the quick reply. The short answer is that I probably did admit to being the driver. My lease company provided my details, I just appealed on auto-pilot.

Both PCNs (is this the same as NTK? Apologies - first time ticket receiver) can be seen here, along with the POPLA summary. I can't find my original appeal as it doesn't let you view it - lesson learnt: keep a copy.

I haven't approached PALS, I didn't even realise they'd be able to help. I will do that this week - anything specific I should say (or avoid saying)?

5
Private parking tickets / GroupNexus PCN – Warrington Hospital - New app offered "autopay" but it wasn't enabled at the time
« on: February 14, 2025, 08:08:25 pm »
On 31st July 2024, I parked at Warrington hospital for my son's appointment. The hospital had introduced a new parking app, Trust, which I registered and enabled “autopay”. The app showed a parking session in progress, so I assumed it was working.

Two days later, I found no payment was taken. The app developer informed me Warrington hospital didn’t have autopay enabled.
On 21st August 2024, my leasing company forwarded a PCN (PCN1) issued on 9th August. I appealed to GroupNexus, received confirmation, then got another PCN (PCN2) for the same session. I appealed again, noting the duplication, and received confirmation.

On 4th October, my appeal for PCN1 was rejected. I appealed to POPLA on 5th October, explaining the app issue and duplicate PCNs. POPLA rejected my appeal on 7th January 2025, but the email went to Spam. Now, GroupNexus have sent a letter informing me the fine has increased to £120.

Given the signage simply said to pay via the app, and the app does not tell you that autopay isn't enabled despite showing that your session has been recorded whilst its active, it seems extremely unfair. Naively, I assumed some common sense would be applied. Ironically, a week later the hospital enabled AutoPay.

Can anyone offer any advice to whether I'm liable or not, and how best to proceed?

Pages: [1]