Show Posts - Orionbeltx

You're quite honestly doing God's work on this website, thanks a lot man.I'll send that email right now along with my chatlog with Parkbee.Do I need to do anything else if they don't provide a response? I believe today would be the 27th/28th day from the issuing of the charge, so I believe the appeal should be valid.Thanks again!

Quote from: b789 on 21 Jan, 2025 15:36We never recommend paying the mugs discount. You have a far better chance to fight these rogue parking operators and winning. If you feel that the PCN has been issued unfairly, it's your hard earned money and your choice.Many thanks for your response. I have since contacted Parkbee who is the operator/landlord of the parking lot that the driver has paid the parking fee for. Parkbee confirmed that they will ask Bank Park Parking Management (the company that issued the notice) to cancel the PCN. They've done so on the 21st of January. I've been chasing them but they still haven't heard back from Bank Park. I've had Parkbee send another email on the 28th of January requesting to cancel the PCN again, but so far they've not heard back.I'm not entirely sure what to do now as I have WhatsApp conversation evidence from Parkbee who stated in one message "I'm not sure why you get a fine for this sessions, because you paid for the right amount of time", and in another message confirming "I asked them to cancel your PDN, I think it will be all fine now, I don't have an answer yet think they will accept it". When I followed up on my concerns with them they advised "Right now you can ignore the PCN, since you have paid for the booking through us. I can not tell you how long it will take for them to get back to us, but don't worry!"Regardless of Parkbee reassurances I'm still quite wary as I know that Bank Park might be sneaky and are only waiting for the appeal period to end (28 days starting from 7th of Janaury) in order to pursue their notice and reject Parkbee's request at cancelling my PCN. Could you please advise what to do in this stage? Shall I appeal through Bank Park's appealing process before the 28 days run out or is it safe now to ignore the PCN since Parkbee is willing to cancel it?Kind regards.

Thank you very much for your thorough response, it's genuinely appreciated!There is an option to start the parking period from the app at 15-minute increments, but the default is set to the next half hours. For instance, if it's 14:01, it automatically starts the booking search with 14:30. I just tried now at 15:23 and it automatically came up with 15:45 rather than 15:30. https://maps-web.parkbee.com/en/garage/a9a5ba7e-789e-4d78-a3ad-a7ee6cafea22?address=Gould%20Street,%20Manchester,%20M4%204HY,%20United%20Kingdom&lat=53.48921346&lng=-2.23318689&zoom=14&product=go&mapbox_id=dXJuOm1ieHBvaTpjZGQ4YmIwZC1mNTIzLTQxNDgtYTYwNy1jNTkyY2FkOWQyNzQ&ukTimePreset=false&posthogUser=019488c0-bc70-7e22-ad35-566e5851d1ec&pbSessionId=1737461128746&searchRadius=3&startTime=2025-01-21T15:23:49.869Z&endTime=2025-01-21T16:23:00.000Z&viewMode=map&timeChanged=trueAlbeit the website gives you an option to "start booking per minute", but I didn't want to do that and I wanted to pay per hour, which leaves me with "I have a booking", or "book for later", which is the option I chose. try it yourself: I was confused by the whole system and that I was trying to get the booking done asap so that I don't get fined (how ironic) I didn't notice that it's defaulted to 14:30 rather than 14:01 or even 14:15. I could have possibly changed it to 14:15, but again I didn't realise until I made the booking. After I made the booking and realised that it starts at 14:30, I checked the FAQs where it clearly said that they allow for 30 minutes before parking booking starts. Then, I left the carpark. [ Guests cannot view attachments ] Your appeal template is really well written, thanks a lot. Is it also worth adding that the note was served on the 7th of January but I only received it on the 17th? The parking was made on the 30th of December so it technically is past the 14 days allowed? It doesn't make any sense that they posted it on the 7th with 2-working day postage timeframe and yet I got it on the 17th.Thanks for the reassurance regarding the extension of the mug discount, though I understand these things can be fought and won eventually, but I'd rather try and appeal and if I lose (most likely) I'll invest £60 into my mental health than worry about any of this hassle. So I'm trying to give myself the best chance in making the most convincing argument in my appeal. [ Guests cannot view attachments ]

I've received the first parking charge "notice" through the post, and I'm so in need of any advice/guidance!Bit of context:- The driver entered the carpark at 13:52:49, parked up there was a manual payment machine and a QR code so scanned it. It came up with a screen to book parking which by default starts the parking rounded up to the next half hour. The driver proceeded with the booking to start the parking at 14:30 so agreed and paid £2.65 for 4 hours to end at 18:30. As the driver came back to the car park, it was really dim and very poorly lit, there was also some construction/rerouting in the exit so by the time the driver could read the signs and exit the car park it was registered at 18:33:36.- the driver received a parking notice from Bank Park Parking Management for £100, reduced to £60 if paid within 14 days which is midnight today, the notice was served on the 7th of January although I only received it through the post on 17th of January! (notice photos attached)I'm very inexperienced with this being my first ever parking notice, so, 1) are these companies one of them that I CAN just disregard and ignore or do I have to do something about it? The company is accredited with IPC as I checked. I believe even if it's safe to ignore, psychologically my anxiety will be quite heightened so I'd rather take action.2) It said on the website that I can start parking up to 30 minutes before my booking, can I claim that it took me at least 8 minutes from 13:52 to 14:00 to find a parking spot, scan the qr code, read through terms and conditions, put all my details in and pay for parking online? So the 30 minutes should technically take me up to 14:30 rather than 14:22?3) Isn't it fair to have a 10 minute grace period applied to the end, as this is a requirement for all parking spaces ESPECIALLY with how poorly lit the signs and roads were as well as the rerouting of exit? Meaning I should be allowed till 18:40?4 and most importantly) if I appeal it before midnight and it gets rejected, do I still get to pay £60 or will I have to pay the full £100?I'm really trying to find a way around it as I genuinely cannot afford to pay £60 or £100, especially when they are claiming overstaying by only a few minutes! I'd appreciate ANY advice. [ Guests cannot view attachments ]