Show Posts - Shushu93

Ok thank you! I have sent the appeal. It says the PCN is now on hold. So what will happen if it get denied? My partner would like to know

I was the keeper but not yet for the DVLA as to my understanding they got our details a bit later although we did everything we could online as soon as we got the car (20/07) so maybe should I select Keeper (not DVLA)?

Ill select the option "DVLA keeper"?

Do I leave this as 'DVLA keeper'? [ Guests cannot view attachments ]

Roger! Do I include this last statement too or what this just between us?Horizon have no hope at POPLA, so you are urged to save us both a complete waste of time and cancel the PCN.

More pics [ Guests cannot view attachments ]

They have now also replied to the email (see attached pictures) [ Guests cannot view attachments ]

We just received the letter! Will it be easier to contest (appeal) the way the letter is written? Or is it worth waiting for their reply to the complaint? [ Guests cannot view attachments ]

I am just surprised on Horizon parking website it now give the error of 'access denied' when I input the details whilst before it would show me the PCN details with pictures ecc

I have just checked on their website and when I enter the PCN number (both 'old' and 'new' PCN number) it says 'access denied'. On the GOV website 'driving license details' it says 'you do not have any penalties or disqualification' but I don't know if it would appear there as it is a private company PCN. How do I check to know if it has been cancelled?  [ Guests cannot view attachments ]

Hey! I sent the reply to the complaint on the 15/01. I am yet to receive a reply and also the new PCN have not arrived yet?! Is this normal? They claim they send things with Royal Mail first class which should be delivered within 3 days...? Should I give them a call? I think my partner would be happy to pay the reduced fine. Even better if we receive it within 14 aus and can pay further discounted amount

Should I add a request for DSAR to see where they got the address from?I also now have a close up of the parking sign. Not sure it was exactly the same when we parked there as it was such a long time ago! I have attached it if it can be of any help. Also literally nowhere on littledown centre website mention a private parking within their parking area [ Guests cannot view attachments ]

Yes I confirm it is a private car that we bought (not company car, not hired). From what I remember we had to wait for the new logbook from the seller. We filled in everything online as soon as we got the car. But the address on the old logbook was the same and full and correct. When I spoke with horizon I asked to which address the first 2 letters where sent and they said my address so no, they didn't send it to the old keeper. Who are they referring to when they say they got the address from the keeper? How is this possible?Find attached picture for reference [ Guests cannot view attachments ]

Right?!? It just make absolutely no sense! So how would they have gotten the address, calling the registered keeper? It is true that we bought that car at the beginning of July and this happened on the 31/07 so unless they mean the previous owner? This is my partner's car. I'm dealing with this for him. I have his consent. The complaint email I sent to them is in my partner name, using all of his details. They surely have NEVER contacted them asking for an address otherwise w é would have known about this parking charge prior receiving it?? I can't make my mind around this. It makes no sense! Should I reply something?

I received this reply just now (see attached pictures). I can try and get a better picture tomorrow (I asked a friend).https://horizonparking.co.uk/complaints-procedure/ [ Guests cannot view attachments ]