Free Traffic Legal Advice

MANY THHANKS FOR THIS ... i tried sending a response. the only mode of response / contact was via their web portal . there was a word limit on the form and the document upload failed... i managed to get to their chat link and sent them the document. i have the chat transcript confirming that they have received the document. I hope this would work ... right ?

Yes indeed... It was just a hopeful cut and paste ... based on templated appeals to Horizon Parking notices

Hello,
Hello,
Hello,
I had received a PCN from Horizon Parking for 2hrs 16 mins at a tesco superstore as a registered keeper. In my appeal, i had used the following text based on advice on a Citizens potal.

This is an appeal by the registered keeper - No driver details will be given. Please do NOT try the usual trick of asking for driver details in order to get around the fact your NtK does not comply with PoFA. As there is no keeper liability, therefore, liability cannot flow from the driver to the keeper and so, is an automatic win at POPLA. Please cancel the notice or issue a POPLA code at which point you will auto withdraw.

But today, I received a rejection from the Parking company today with the following text

The Parking Charge was issued lawfully and in full and proper accordance with the Private Parking Sector Single Code of Practice issued by the British Parking Association (the ‘BPA’).There are signs located at the entrance to, and within the car park that state the terms and conditions that apply when parking.

One of the terms and conditions is that vehicles must not exceed the maximum stay period allowed. As this vehicle was found to be parked longer than the maximum period allowed, a Parking Charge was correctly issued.

The signs throughout the car park are clear and comply fully with the BPA’s prescribed rules and regulations.  When parking on private land, it is the driver’s responsibility to ensure they adhere to the terms and conditions of the car park concerned.

As we have not been provided with the name and a serviceable address for the driver/hirer, under Schedule 4 of the Protection of Freedoms Act 2012, we do have the right, subject to meeting the requirements of the Act, to recover from the Registered Keeper the amount that remains outstanding. We have obtained the name and address of the registered keeper of the vehicle from the DVLA for the purposes of enforcing this charge.

Given the above, and whilst we have considered your representations carefully, on this occasion your appeal has been rejected.

Firstly, would you be able to help me in this case ? If yes, can you advise on my next course of action ?  Kindly let me know in case of any questions.

I appreciate your help. Thanks again.

HI,

I received my 4th Debt recovery notice today ... seems to state the deadline being 7 days now ... What should i do ? Will they now proceeed to the CCJ / Decree ? Will I get intimated before the debt collectors turn up at my door ?

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Thanks Both.. Please find the letter that I had coped and sent to the Corporate Complaints team of the HA.

LAst week, when I received the response from them, I immediately sent them the following response.

Hello,

I am receipt of your response and I am disappointed that an official of your stature cannot even spell the name of a complainant correctly. Please note the points below

1.

You have inaccurately represented facts in your complaint response stating that my vehicle was parked.  I categorically deny this as already stated to Pamela, that I was loading my car for my family. I have not been furnished any evidence of being parked (entry and exit).

At the time of purchase and as per my lease agreement at the timeof purchase in April 2017 I have been advised "loading and unloading" at my front door is well within my rights and so is reflected in my lease.  You as the manager of the landlord, should access my lease from the landlord and I will not submit my full lease agreement for your benefit . A neighbouring property's lease is of no relevance or concern to me.

As per you , you are referencing the restrictions signs at the property only in 2022. - If you did your due diligence on the context and circumstances around the placement of the signs , you will realise that this was done ona "whim" of the Property manager with no consultation of NOC from the residents. This in no way alters my rights granted in the lease agreement.

If you have brought the neighbouring propertys in reference , you should also be aware that all residents on every single day bring in their vehicles for loading at the front door. None of them have been ticketed by CPM . I would like to get an explanation why selectively I have been issued a ticket.

2. I have already raised my complaint to the ombudsman ref. Case ID - XXXXXXX

3. I refused your 50 pound refund categorically , especially when I have currently served debt recovery notice of 170 pounds for the lack of accurate instructions by HA to CPM.
 

I reiterate my request again that the parking ticket should be cancelled immediately.

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HNY 2025 to you. Finally I received unfavourable response from my Estate management. Kindly find attached the response document below. Appreciate your advice.



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Find the PCN notice too , i managed to locate it. Appreciate if you can kindly let me know your opinion. Let me know if you need any other information.

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Hi, there are some clauses related to parking.... but my contention is that I have not parked. i was accessing the property to load and unload .. which is as according to the criteria of it being used as a private dwelling.