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I received a call from PALS at Chase Farm Hospital today to say that they had instructed Parking Eye to cancel the parking charge. I haven’t as yet had any response to my appeal to Parkingeye. Maybe I won’t now. Thanks for all your help and advice.

Thank you. And thanks for responding so quickly!

I am submitting my appeal and am not sure whether I should give my daughter’s name and hospital details as supporting evidence. I would appreciate your advice. Thank you.

Thank you so much for this. It’s amazing. I was driving but my husband is the registered keeper. So we put in the appeal in his name but shall I say ‘ the driver’ or ‘my wife’?I have contacted PALS this week as well and my contact has been very proactive in trying to get the parking team to respond and has referred it up to their manager. Still no response as yet. I’ll try the CEO!Thanks again. I’ll let you know how I get on.

“You have until 24th December to submit an appeal (28 days from "delivery" of the NtK which is 2 working days after the issue date). So no rush to appeal to PE just yet. You have 4 weeks before you need to submit anything.If you've not heard back from PALS a few days before the appeal deadline, come back here and remind us and we will give you something to put in an appeal.“I still haven’t had any response from the parking team at Chase Farm PALS so I’m going to have to submit my appeal.Please can I take you up on your offer to help and advise me what to put in my appeal. I plan to give mitigating circumstances that I could not have collected my daughter and returned to the car any more quickly than we did but is there anything else I should mention and are there key words or phrases I should use?Thanks

I will take it to the Popla tribunal if that happens but I am not clear how much I would have to pay if I lost at tribunal. Would it still be £60 or £100?At POPLA the full £100 would likely be in play.If this is the case then should I wait for the 28 days before appealing?If the charge will be £100 if I lose at Popla tribunal then there’s no rush. Have I understood this properly?

I have been chasing PALS who have referred my case to the parking team. They have not got back to PALS so another email was sent by PALS to the manager of the parking team today requesting they deal with it ASAP. PALS advised me to appeal in the meantime and they hoped to hear back within the week!

Today is 14 days since the fine was issued by Parkingeye. I have not heard back from PALS - apparently they are understaffed and are dealing with lots of parking disputes!  I think I will appeal as I do not want to have to pay the £100 if I lose the appeal (which seems to be what I am being advised on here will happen)I will take it to the Popla tribunal if that happens but I am not clear how much I would have to pay if I lost at tribunal. Would it still be £60 or £100?I would really appreciate more advice. What grounds can I appeal on apart from the fact they are being totally unreasonable to charge £100 for taking an extra 3 minutes to collect a patient after surgery!

Any idea how long it will take for PALS to get a decision?

Thanks for your comments everyone. I think I will wait 14 days to appeal to Parkingeye hoping that I might have success through the PALS route. I am prepared to take it to tribunal if I have no success in overturning the fine by either means.

I definitely wasn’t planning to pay the £60. I just wondered if I should log my appeal with them within the 14 day limit so if the worst happens and I’m not successful I wouldn’t have to pay £100!

Thankyou. I understand I have 28 days to appeal but only 14 days to have the option of paying the ‘discounted’ fine of £60. If I wait 28 days to appeal and are then unsuccessful will I have to pay the full £100?

I have contacted PALS at Chase Farm. They say they will contact Parkingeye to request they cancel the PCN but in the meantime I should appeal to Parkingeye. Any suggestions as to how I should tackle this? Thanks

Parkingeye have issued a parking charge notice for 3 minute overstay at the drop off and collection point. The patient had day surgery under general anaesthetic so had to be collected from the ward. The driver was called by the hospital to say the patient could be collected and directed to park at the free drop off point directly outside the hospital entrance. On arrival the driver went directly up to the day surgery ward on the 2nd floor and found a nurse to inform her they were here to collect the patient. They waited a short while for the patient to be discharged and slowly made their way back to the car as the patient was having difficulty walking and getting into the car. They then drove off. Parkingeye are charging £100 for overstaying the permitted time by 3 minutes!The hospital was practically deserted at this time of night and no other cars were denied the parking space. Please advise. Thank you. [ Guests cannot view attachments ]