Free Traffic Legal Advice

Thanks again for the help! Just providing an update that NCP has sent an email response to confirm they cancelled the charge.

 

Hi all,

I have received an NtK by post at some point after the date served on 22/Oct/2025. Incident described was on 10/Oct/2025, and contravention is detailed as "Parked longer than the time paid for and liability for the same having been brought to the attention of the driver by clear signage in and around the site ( Stratford Chobham Academy ) at the time of parking". Their evidence is capture through ANPR, where they have the vehicle entering at 19:03 and leaving at 20:26.

Payment for parking had been attempted, the receipt for this is attached here. The time it was purchased was unfortunately later than when the vehicle entered as there were technical issues in accessing the NCP app and the account wasn’t allowing driver to go through the first screen. As they were attending a paid for football session the driver  resumed troubleshooting after 8pm, and vehicle stayed in the car park for 25 mins until payment for parking could be made. Otherwise vehicle would only have been parked for 1 hr between 19:00-20:00. 

Would I be right in saying that this can be considered non-POFA compliant, as the keeper wasn't notified within an appropriate period? The burden must lie on NCP to prove it has served the notice within 14 day period after the incident, if not they have lost the right to pursue the registered keeper and must pursue the driver. Also as a second point it should be made abundantly clear that a payment was in fact made, thus there is no financial loss to the parking company, and therefore no breach of contract has occurred.

Would focusing on these two aspects be enough for the appeal? Would appreciate any advice on how to best structure this and guidance on the stages I’ll have to go through to eventually cancel this. At this stage I also think a complaint to the landowner could be worth a try.

NTK Pic:


GSV Link (from 2019, signage has since updated):
https://maps.app.goo.gl/4xfJre4YT9PTQ5Rb7

This is the space they gave in the challenge form. They have a chatbot preceding that offers to write and send your challenge reasons in one swoop. Seems a bit suspect so I thought I'd have a go manually first.

Just went through the chatbot to see what it'd do when I gave the reasons, they emailed me a template as below:

---

Dear Newham Council Appeals

Penalty Charge Notice number: PN21109265

I wish to appeal against my Penalty Charge Notice (PCN).

I had a chat with your parking chatbot about the signs/road markings.

**EXPLAIN WHY YOUR PENALTY CHARGE NOTICE IS UNFAIR, FOR EXAMPLE IF YOU THINK A SIGN OR ROAD MARKING WAS FAULTY**

As evidence, I attach **EXPLAIN WHAT YOU’RE ATTACHING. EVIDENCE HELPS, FOR EXAMPLE A PHOTO OF A FAULTY SIGN OR ROAD MARKING**

I look forward to hearing from you.

Yours sincerely

---

Don't think I need to change my draft much tbh. In terms of evidence, what would be best to supply them? The picture from my first post with the sign in question has to be one. Is it worth showing the "Mon-Sat" sign and how far away it is from the bay the vehicle was parked in.

Please post a GSV link to the exact location of parking.

Here it is here, as close as I could get it:

https://maps.app.goo.gl/xSCA7HNc3qjk6k29A

I'll probably look to draft the message for the challenge in the next few days. Ideally I don't really want to go back and forth with the council longer than needed, hopefully they get the message quickly.