Hey everyone,
First of all, I just discovered this forum and want to thank you all for the amazing advice and help you provide. If theres anywhere I could donate to keep the forum alive, I will definitely do so!
I have created a timeline of the drivers situation, with as many relevant details and attachments.
All attachments are uploaded to imgur, as specified in the guidelines, specifically to this link:
https://imgur.com/a/8nPvLsJ The story in 1 sentence: The driver got a fine, attempted to pay but it was reversed and the driver didnt notice, and now its at the debt collection phase. There is proof from the bank.
Context:
[29.07.2024] Parked in George Hotel @ Hayfield – they have a private parking on the premise. The Driver bought a drink inside and apparently the driver needed to write their vehicle number on the iPad. They didn’t notice it as they arrived from the outside entrance. The driver Stayed for 36 minutes and left.
[05.08.2024] The Driver got a parking charge notice, from One Parking Solution
Image:
[12.08.2024] Tried to submit an appeal. Attached an image of the drivers appeal (text only). The Driver is aware this appeal was probably a wrong move in terms of the approach, but the driver was not aware of these amazing forums.
[15.08.2024] The appeal was denied. Attached an image of the appeal decisions.
[23.08.2024] The driver had decided to give up and tried to pay. At this point, the driver attempted a charge (as evidenced by the bank), but the payment was reversed by the Merchant. There is a proof from the bank regarding this incident. Proof is in imgur (
https://imgur.com/a/8nPvLsJ)
The driver has not seen the fact the charge was denied. The drier continued with their life, until they got a notice from ZZPS. Its only then when they realized the charge didn’t go through, and the driver then obtained the proof from the bank, showing that they did attempt to pay in 23.08.2024. ZZPS letter attached.
[October 2024] ZZPS are not answering emails, and are refusing to allow the driver to pay the original amount. They have now given the driver 7 days to reply (of which 6 have passed) before "they proceed matters".
Few more bits of context:
- In the communication to ZZPS and to One Parking Solution, the driver indirectly has indicated that they were the driver, something that may be considered a mistake given the advise the driver has seen in the forums here.
- The driver tried to contact ZZPS multiple times however they ignored communication repetitively, the driver has proof of that.
- One Parking Solution, and the bar, claim there were several signs pointing at the requirement to write the vehicle with the iPad. The driver gave up the appeal route and wanted to pay the fine, but only latyer on noticed it was declined/didn’t go through/the merchant has reversed it. There’s proof from the bank as evidenced here.
ZZPS currently threaten to ‘progress with matters’ unless the driver pay £170.
What would be your advice in this instance, how would the driver move forward?