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Messages - FieldMan

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Private parking tickets / Re: PCN Luton AIRPORT IBIS HOTEL - Civil Enforcement
« on: October 27, 2024, 10:45:15 pm »
Hi all,

So a small update.
I had my neighbour go through all his stuff to find the original letter NtK and he found it last week!
He now also received a letter from debt collector DCBL, with a payment to be done in 14 days before they send it to court!
https://imgur.com/a/S5tn2bq

I have since:
1. Contacted IBIS hotel. They said these matters are in their subcontractor's hands, and can't do much more. Further explanations by email with included cc managers on the venue have not been answered. Will attempt another time this week.
2. I Filed a formal complaint by post to Civil Enforcement using the mail address as noted on their letters. Had is sent as "signed on delivery", but the status after a week is still "not received" on Royal Mail's website.
3. I filed a formal complaint using Civil Enforcement Website, this got accepted and acknowledged at least and I now have something of a reference number. But could take a month to be replied to.
4. I filed a complaint to the BPA (British Parking Association) could take months for this to have a result.
5. I sent an email to the debt collectors stating all the above, all the processes that we are still in with Civil Enforcement, and that they are not a party we are in communication with at the moment.

It's adding quite a bit of anxiety to my life at the moment, as I started the appeal process for my Neighbour I now feel quite responsible that CE is escalating things, even though I can't see any point where we could have done any better... From a communications point of view.

I will keep updating here if anything changes.

Thanks, everybody.

2
Private parking tickets / Re: PCN Luton AIRPORT IBIS HOTEL - Civil Enforcement
« on: October 10, 2024, 10:13:39 am »
Hi MickR and DWMB2,

I understand a bit better now the need for a NtK, however, since Civil Enforcement has not replied in any way to my initial and second appeal which I did months ago, I doubt that telling them off for not sending a NtK would make any difference in any case. They just don't respond. They seem to rely on people just paying at some point to stay out of the big trouble. I have had good experience with various PCN issuers private and council in the past. When you show evidence, and explain the situation, often & quickly the case is closed.

I don't have a scan of the original PCN but I can try to raffle it up.

Since we have clear evidence of payment, if this goes to a debt collection would this be taken into account, perhaps this is better as at least there might be a human at the other end of the line? Can debt collection even legally begin if there are unresolved appeals? Without a POPLA I can't even escalate this further...

I don't understand how companies such as Civil Enforcement Limited are allowed to operate in this country, no contact details, only offshore shells. All money made from these PCN's to through back doors all over the world. And somewhere somebody is lying in a swimming pool drinking margaritas from them....
But okay that is a different matter.

I have sent an email to IBIS Luton asking for their assistance. Fingers crossed.

Thanks everybody.



3
Private parking tickets / Re: PCN Luton AIRPORT IBIS HOTEL
« on: October 10, 2024, 09:32:31 am »
Hi b789,

Thanks for your reply.
There was no issue of NtK, as far as I know. Just a PCN.

I have not contacted IBIS now, which I will do this morning. I  have appealed before directly to the PCN issuer, especially if I have clear proof of payment and there is some sort of confusion that can be easily fixed. I believe this case is because I have a clear parking ticket, dated, timed, and on the car reg. I am just finding the lack of ways of communicating with Civil Enforcement a problem. I found out this is a shell company split over 5 countries on all the continents. So I am going to stop trying to find an owner/contact.

Thanks,






4
Private parking tickets / PCN Luton AIRPORT IBIS HOTEL - Civil Enforcement
« on: October 09, 2024, 11:14:12 pm »
Hi Everybody,

I am trying to sort out this PCN for my Ukrainian Neighbour. I try to help him here and then with admin but at the moment I'm not sure what the best course of action is without causing additional problems for him.

He received a PCN from Civil Enforcement a few weeks after parking at Luton airport in the middle of the night. He kept the ticket as proof of parking, which looks like a valid ticket and payment, so I appealed on the 6th of July 2024. A month or so later he receives a reminder and an increased penalty. I appealed again through their website on the 24th of August asking them to reply to the original appeal (included as an attachment in the second appeal) and I flagged that the increase in the penalty is against their policy as noted on their website.

This week my neighbor received a "Final" notice, again, an increase in penalty. However, He has not heard back from Civil Enforcement.

I can appeal again, trying to trigger their internal systems to review his case, but I fear it will keep escalating. I have appealed to various PCNs in the past and I always got some reply within a month or so. Civil Enforcement only silence... On their website the status of the appeal is "received".

The phone numbers listed on the website point to an online payment system, there is not a single number I can find anywhere so I can talk to a real person. They must have some people working there in a building with phones and email addresses.

Does anybody have some experience dealing with this company? Any tips or advice is greatly appreciated.

Some images/proofs if required:
https://imgur.com/a/iD6hOlB

Thanks,

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