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Messages - bumblebanoffee

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Hey all,

Thank you for all your responses and sorry for the late reply.

I attempted to understand all of what was said; it's all so confusing! Is this why people end up paying?

Luckily, the council PCN is less confusing than what I am currently going through with a private PCN. 

I received the notice to owner through the post today. It has 2 double-sided pages. Do you want me to take a photo of all sides to put on here, or will one side suffice?



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Hey,

I tried to appeal to a PCN from GXS but the adjudicator rejected the appeal on 21/07/23.
Yesterday (15/08/23), I received a final reminder letter from GXS:

https://drive.google.com/file/d/1vQuvW0ciO3...iew?usp=sharing

As you can see, it says a Notice to Keeper was issued on [blank]. I never received this, which should have come through the post. Perhaps this is why it is blank.

Also, I received the letter yesterday, and I can't find a Royal Mail mark indicating when it was actually posted, as on the letter it said the 4th, but I received it yesterday, which doesn't make sense as they said I have 7 days from the 4th to pay. So why did I only receive the letter yesterday?

I sent them an email, which they didn't understand so I had to send them this:

Hi,

Re: Parking Charge Notice Number 106977 (Vehicle: GY72ZSU)


Thank you for taking the time to reply to my email. I think you were confused with my email.

I would be grateful if you could re-read my email and respond accordingly as I have no idea how your response relates to my questions. If you think it does, please indicate how they connect and I may understand. I am autistic and this can affect how process information.

I'm asking for notice to the keeper not PCN, from my understanding PCN is parking charge notice. Wouldn't the acronym for notice to keeper be NtK not PCN? If you can explain how they're the same, in terms of your services that would be great. In the letter you specifically say you sent a notice to keeper NOT PCN. Please refer to your letter.

Lastly, as you have not responded to my email I've included it here for reference. I've also highlighted the areas of importance. Hopefully this helps with your reading comprehension.

Hi,

I received a letter but you never sent me the notice to keeper, which is probably why the letter doesn't include this. Please see attached.

I would like you to send me to notice to keeper that should be a charge of £100 as I haven't received this. Furthermore, I can't pay for the PCN online so why send a letter asking me to pay but not letting me do so.

Lastly, I received the letter today. The letter was posted on the 4th and you gave me 7 days to pay from that date. It doesn't make make sense that I only received the letter today. Please explain.




This is your reply:

Further to your email, A PCN was affixed to the vehicle concerned, the account has now been passed to Trace
Debt Recovery, they will if not already contact you, it is they that you must communicte with.
I have attached images of the vehicle with the PCN attached to it.

Hopefully by putting my email with your response side by side you can see how the two do not connect. Let me know if it doesn't make sense and provide me with feedback in  how I can help you comprehend my questions.

Also, why send me this letter asking to pay when I can't pay for it once I received the letter. I'm struggling to understand the logic here

 


Any advice would be awesome! I don't know what is going on here but things are not adding up.

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Hello,

Thank you for your help!

Yes, I am waiting for the notice to the owner to arrive and will make my formal appeal. Others have said that if they reject the formal appeal, the tribunal's part should be in my favour. In the formal appeal, do I include both challenges?

In my informal appeal, I appealed under the Equality Act, but that was rejected. My private parking ticket rejected my formal appeal when I tried to do it under the Equality Act; thus, I am sceptical that the Equality Act exists.

Thank you for offering to represent me, I will def take this up if the next stage rejects my appeal. I don't understand the process yet. So I need to go and do some research.

I have my V5C; I only got my car at the beginning of this month, so I know the correct address is there.


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Oh on! Ok I have attached it now. Please tell me if it works, thanks!

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Sorry I forgot about the correspondence letter, which should be above. Thank you.

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Since purchasing a car and receiving my blue badge, I have received 4 tickets because the parking information is not autism friendly.

As an autistic person, I encounter challenges understanding information designed for neurotypicals, including parking rules and signage. Researchers (e.g. Professor Kate Cain from Lancaster University and Professor Jane Oakhill from the University of Sussex), have shown that reading comprehension involves more than just recognising words; it also requires connecting different text parts to grasp the broader context. Unfortunately, individuals like me, who experience weak central coherence, may struggle to compile information effectively, hindering our understanding of complex instructions, such as parking guidelines.

While attempting to comprehend the parking rules, I diligently conducted Google searches to decipher the meaning of "clearly marked and signed." However, my efforts were in vain, as the available information did not provide the clarity I needed. It was difficult for me to discern what a "reserved disabled bay" looks like, leading me to assume that it would be labelled as "reserved for specific blue badge holders." I included a screenshot of my search history as evidence of my attempts in the appeal.

Upon further investigation, I discovered an essential piece of information in The Traffic Signs Regulations and General Directions 2016 that was unavailable on the H&F website. According to the regulations, where a bay is reserved for an individual disabled badge holder, an alphanumeric identifier, possibly followed by the word "ONLY," should be added after the term "DISABLED." This addition would have been immensely helpful for someone like me, as it would enable my brain to comprehend the alphanumeric identifier as a combination of letters and numbers, thus making the sign more interpretable.

The correspondence officer rejected my initial appeal, stating that the parking signage met statutory requirements; in other words, enough signs were clearly visible. However, my vision is not the issue, nor did my appeal mention the lack of signage. I specifically mentioned it was the clarity of the information provided. Nonetheless, after researching the regulations, I do not believe they have been updated to consider hidden disabilities. In addition, as highlighted by the National Autistic Society (NAS), despite introducing the Autism Act 2009, the only act for a specific disability, autistic people (myself included) are still facing challenges with services in understanding what autism is and how it impacts us. For example, the NAS 2016 report indicates that only 16% of autistic people and their families feel the public understands autism. With this, I am unsure if there is any point in appealing my ticket further and instead focus on trying to make some changes by contacting the local government social care ombudsman. Implementing changes is more important to me, and I would rather not waste my time and energy if this appeal isn’t in my favour.

I appreciate your help and guidance on this appeal + any other people to contact about making the driving information more accessible. As an aspiring autism researcher who is also autistic I believe I could offer some cost-effective and easy-to-implement solutions.

Photos:
https://drive.google.com/file/d/1Jdn1vdcDXcoH1m6VNiVrHMuzU5rmWZnF/view?usp=sharing
Correspondence letter: https://drive.google.com/file/d/19Js3bsqcTq1MgI8lGG5pa6ebzKFxHnCv/view?usp=drive_link

Street view link:
https://goo.gl/maps/EBhevWA4ahL7tDix5

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