I did complain to the hotel and they agreed the charge was unwarranted, but the person I spoke to didn’t know anything about how the management of the car park operates. I will follow this up but I’m not holding my breath - the driver wasn’t even staying at the hotel, it was just an emergency pit stop.
This is the reverse of the notice:
https://share.icloud.com/photos/03e494S7Xrt_iBty8G9mu5U3gIn the appeal I just explained the circumstances as above. I.e. the driver was driving long distance with two young children at night, had to stop as one was ill, brief stop at a passing hotel, asked the staff if they could use the facilities. Obviously didn’t notice there was a parking charge, stopped for 10 minutes and 55 seconds, grateful if you’d cancel this one, etc. I identified the driver not by name but by her relationship to me.
I’m going to do the POPLA appeal today (appeal was rejected 1st August). As I see it there are 3 avenues:
1. Can they produce a valid contract with the landowner.
2. Are the signs valid? Google street view image (
https://maps.app.goo.gl/iCagLaczr96mU4ob6?g_st=ic) is 1 year old.
3. Time between ANPR photos was 10 minutes 55 seconds. Can they prove she was parked for longer than 10 minutes, rather than driving to/from a space? Looking at the google photo it seems reasonable to take 30 seconds each way to find a spot.
Any advice on how to word this for POPLA?
I’m fully prepared to go to court for this by the way and pay £250 or whatever it’ll be, simply on a point of principle. If a judge rules that a private company can decide to demand £60 from a woman driving alone at night with two children under 5, stopping for 10 minutes in an emergency, by putting up a sign she didn’t even see (reasonably under the circumstances), in an empty car park at 8pm on a Sunday, then what sort of world do we live in. In a reasonable world the proper outcome would be paying the original £1.80 charge or whatever it was.