...and the operators POPLA response to your POPLA appeal with their "evidence"?
What POPLA replied withWhen assessing an appeal POPLA considers if the operator has issued the parking charge notice correctly and if the driver has complied with the terms and conditions for the use of the car park. The operator has provided evidence of the vehicle parked on the site on the day in question. I note the appellant’s grounds of appeal and I have reviewed the evidence of the vehicle parked on the site and the signage provided by the operator. The British Parking Association Code of Practice sets the standards by which its members must abide by. Section 19.3 of the code states that signs must be placed throughout the car park so that drivers have the chance to review the terms and conditions. The code confirms that these signs must be conspicuous and legible and written in intelligible language so that they are easy to see read and understand. The operator has provided multiple images of the signs within the car park and after reviewing these, I am satisfied that there are plenty of signs located within the car park and that these signs meet the requirements of section 19.3 of the Code of Practice. The signage on the site is clear in that vehicles parked outside of marked bays are in breach of the terms and conditions. The appellant has advised that the operator has not complied with The Road Traffic Act and the DVLA specifies that motorists are not allowed to drive under these conditions. I note the appellant’s comments however as the vehicle was parked on private land, the Road Traffic Act or any other regulations do not apply. POPLA does consider whether issues of discrimination have had an effect on the parking contract. We know that the Equality Act specifically protects disabled people from unfavourable treatment, and this does apply during the provision of services such as parking. In order to assess what effect the Equality Act had in the present case, we would need to be satisfied that there had been unfavourable treatment, and that a disability was one of the reasons driving the unfavourable treatment. I do not consider that the operator has applied any unfavourable treatment. I do not consider that the operator has demonstrated any breach of the Equality Act 2010, nor do I understand why the appellant believed this was the case. For clarity, any motorist parking in breach of the conditions of the parking contract would have been issued with a PCN. I acknowledge that the appellant is diabetic and I understand the seriousness of a hypoglycemic episode. I feel it is important in this case to highlight POPLA’s role. As an assessor my role is to consider if a parking charge has been issued correctly in line with the terms and conditions of the car park, evidence provided by both parties, relevant law, and the British Parking Association (BPA)’s Code of Practice, if applicable. Whilst I do appreciate that terms and conditions on occasion may not be followed due to circumstances outside of a motorist’s control, it is not within my power to allow an appeal on mitigating circumstances alone. The appellant has offered further evidence however the opportunity for either party to provide further evidence has now passed. It is not the role of the assessor to collect evidence or contact witnesses. They will look at the evidence that is provided to them from both parties and make a decision based on this alone. After considering the evidence from both parties the vehicle was parked outside of the markings of a bay or space and therefore did not comply with the terms and conditions of the site. Based on the evidence provided, I am satisfied the parking charge has been issued correctly therefore, I must refuse the appeal
What P4PARKING Replied with (First Appeal before POPLA)Issue date: 29/04/2024
5161394016 Popla Code Thank you for your correspondence received on 07/05/2024, which has been passed for
our attention and which we have read with interest. We have reviewed the case and considered the comments
that you have made.
Further to and in response to your appeal, P4Parking has been contracted by the landowners or agents thereof to
ensure that vehicles are only allowed to be parked on the land with authority. This authority is dependent upon the
rules as laid down by the landowners or bodies acting on behalf of such estate, land or development. P4Parking
has the authority to charge any vehicle that is parked contrary to these regulations.
It is the responsibility of the person parking to demonstrate the correct display of the relevant permit and or
adherence to the rules governing the parking of the vehicle(s) within the grounds. The area where your vehicle
was charged has a policy to which all attending vehicles must park within the pre-informed parking criteria. The
contravention you have been breached with specifically is for:
Parked Outside The Markings Of A Bay Or Space
Although I sympathies with your concerns, at the time of your vehicle contravention and subsequent issuance with
a Parking Charge Notice the vehicle was in breach of the above and therefore, correctly charged under the power
given to us by the landowner. When parking on private land, a motorist freely enters into an agreement to abide
by the conditions of parking in return for permission to park. It is the motorist’s responsibility to ensure that he or
she abides by any clearly displayed conditions of parking. It is also the duty of the driver to read signage placed
on the development.
With regards to your appeal of the parking charge issued and having inspected all data available, which includes
your letter and contents of appeal, photographs taken at the time of the charge issued by the warden and all
additional 3rd party information available to us, we must make the following points very clearly.
It is the duty of the driver to read the signage placed on the development. The signs on the development clearly
state "All vehicles parked within these private grounds and not displaying an authorized parking permit or parked
outside of this development's parking regulations will be charged via the issuance of a parking charge notice.
Enforcement may take place at any time."
Having read your statement, it is the motorist responsibility to read the warning notices on the development and
abide to the parking regulations and adhere to the rules governing the parking of the vehicle(s) within the grounds.
The terms and conditions from this site state that a vehicle must not be “Parked causing an obstruction or
parked outside of a marked bay”. Pictorial evidence provided by the warden shows that you parked your
vehicle in contravention to the terms and conditions displayed.
Under no circumstance are vehicle allowed to park there without management authorisation. You did not
seek authorisation and left your vehicle unattended in a controlled zone on private land.
The patrol officer has carried out his duties correctly as instructed by the landowner. Motorists parking on private
land must comply with the advertised terms and conditions, therefore the patrol officer had reasonable cause to
issue a parking charge notice on your vehicle.
Therefore the parking charge notice was issued correctly according to the instructions set out by the landowners,
please see attached pictorial evidence below.
After careful consideration, we must advise you that your appeal for this PCN has been REJECTED.
We are therefore unable to cancel the Parking Charge Notice as it was issued correctly. We have now extended
the discounted payment period by 14 days to allow you time to pay the discounted settlement amount. Please
now make payment of £60 to reach us by 01/06/2024 or £100 to reach us by 15/06/2024. We must advise you
that once the discounted settlement rate passes it will not be offered again. You have now reached the end of our
internal appeals procedure, you have the legal right to submit a second appeal to POPLA. P4Parking cannot deal
with any subsequent appeal relating to this parking charge notice.
Furthermore, it is our duty to inform you that if you should choose to submit to POPLA (Parking on Private Land
Appeals), you will lose all the opportunities to pay the discount rate. If you want to appeal, you must do so within
28 days of the date this notice of rejection has been sent.
If your appeal is refused then the full parking charge will be due as the time for any early payment discount
offered by the operator will have passed. Do not pay the charge if you are appealing. If your appeal is allowed you
have nothing to pay. If your appeal is refused, in order to avoid any further action by the operator, you should then
pay the full parking charge within 28 days.
The quickest and easiest way to submit your appeal to POPLA is online at
www.popla.co.uk 5161394016 POPLA
verification code
By law, we are also required to inform you that Ombudsman Services (
www.ombudsmanservices.org/) provides
an alternative dispute resolution service that would be competent to deal with your appeal, however, we have not
chosen to participate in their alternative dispute resolution service. As such should you wish to appeal, then you
must do so to POPLA, as explained above.
Please note, POPLA only applies in England, Wales and Scotland and it does not extend to tickets issued in
Northern Ireland.
Payments can be made choosing one of the alternatives:
Online
https://p4parking.ec6pay.comSend a cheque or postal order to Po Box 71107 London SE18 9LB payable to P4Parking UK LTD
1. Please ensure that you write the Parking Charge reference number on the reverse of the Cheque or Postal
Order
2. Please note that Post Dated Cheques will not be accepted
3. If you require a receipt, you will need to specify this along with your payment AND include a stamped self
addressed envelope.
You are advised to send postal payments by recorded delivery!
Call our automated payment line 03332407298
Choosing not to pay or not to submit an appeal to POPLA within the relevant time frame will give us the freedom
to legally solve this outstanding Debt. All costs associated with this process will be added to the amount
outstanding.
We are sorry this is not the answer for which you would have hoped.
Kind regards,
Appeals Department