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Many thanks for this. I will submit this today.

Good evening. I have now received the "evidence" from Spring Parking. This included the Contract they have with the property management company. It also contains a

Case Summary

Actions Taken:
- The vehicle was observed parked at Mill Parc, Isleworth, London, TW7 6TH, without Clearly Displaying a Valid Permit.
On 5th March 2025 at 14:04
- As the vehicle was parked in breach of the parking terms and conditions, a Parking Charge Notice (PCN) was issued.
- An email appeal was received from the driver.
- No proof that they were authorised to park was provided and the appeal was rejected. The account was held for 14 days at the reduced amount of £55.00, then at £95.00 for a further 14 days.
There is a contract in place at the above location.
There are multiple contractual agreement signs at the site the PCN was issued, 1 of which was near the vehicle.
Please find enclosed a copy of the signage that is located at the entrance to the car park and within.

____

It also includes the parking charge notice and then Registered Keeper's Details and Liability Trail It states that "The Registered Keeper's details were obtained from the DVLA under a reasonable cause request. Once the details were obtained, a reminder Notice to Keeper was issued by post." It shows underneath the name and address of the registered keeper. But they have not provided proof of postage or anything, nor a date when it was requested. 

I need to point out, that at no point did we receive a letter at this address from Spring Parking.

The evidence pack then includes the Original Representation and Rejection which also includes the information that no Registered Keeper details should be requested, since they were provided.

The evidence pack then continues with a number of images showing the Signs around this area and also an image of the parking permit and its features. It does not show any entrance sign. It also shows the signage around some parking bays. One could argue that a driver was under the impression that these signs are for the parking bays and not for on the road parking?

I now have 7 days to respond to the evidence and would appreciate your suggestions and feedback. Do let me know if you need any further info.

Hello, I have started on my POPLA appeal and was hoping for some feedback if this is sufficient, overkill or not enough. I haven't figured out how to copy the contents nicely into here, so have also attached the appeal as document.

POPLA Appeal

Appeal Reference: [xxxxxx]

Personal Details:
•   Name: 
•   Address: 
•   Email: 

Parking Charge Details:
•   Parking Charge Notice Number: [PCN NUMBER]
•   Vehicle Registration: [YOUR VEHICLE REGISTRATION]
•   Location: Mill Parc, White Lodge Close, Isleworth, London TW7 6TH
•   Date of Incident: 05/03/2025
•   Operator: Spring Parking

Grounds for Appeal:

I am appealing this Parking Charge Notice (PCN) issued by Spring Parking on the following grounds:


1. No Notice to Keeper (NtK) Issued - Creditor Cannot Establish Keeper Liability

The creditor (Spring Parking) has not issued a Notice to Keeper and therefore has not satisfied the precedent condition at paragraph 6(1)(a) [and therefore paragraph 4(2)] of Schedule 4 to the Protection of Freedoms Act 2012. As such, the assessor is obliged to uphold this appeal and direct the creditor that they do not have the "Right to claim unpaid parking charges from keeper of vehicle."
The sequence of events clearly demonstrates this:
•   Notice to Driver issued on 05/03/2025
•   I engaged with the creditor's internal disputes resolution procedure on 31/03/2025
•   Creditor issued rejection on 03/04/2025 stating: "You have now reached the end of our internal appeals procedure"
Having expressly stated that I have reached the end of their internal appeals procedure without issuing a Notice to Keeper, they cannot now attempt to establish keeper liability, as this procedural sequence has closed.

2. The Notice to Driver (NtD) Fails to Comply with the Protection of Freedoms Act 2012

The NtD affixed to my vehicle does not comply with Schedule 4 of the Protection of Freedoms Act 2012 (PoFA) in several critical ways:

a) No Period of Parking Stated (Breach of PoFA Schedule 4, Paragraph 7(2)(a)):
•   The NtD only records an "Observed Time" of 14:01 and "Time of Issue" of 14:04.
•   This 3-minute interval does not constitute a legitimate period of parking for establishing a contravention.
•   This brief period falls within the minimum consideration period required by the BPA/IPC Private Parking Single Code of Practice (PPSCoP) for a driver to seek out, read, and understand any terms and conditions before deciding whether to remain or leave.

b) Failure to Identify the Creditor (Breach of PoFA Schedule 4, Paragraph 7(2)(e)):
•   The NtD does not clearly state who the actual creditor is.
•   It is unclear whether Spring Parking is acting as the creditor or merely as an agent for the landowner.
•   Without this information, the notice fails to meet the statutory requirements of PoFA.

3. Inadequate Signage and No Valid Contract

There was insufficient signage at the entrance to the location to inform drivers they were entering private land with parking restrictions. Without clear entry signage, no valid contract could have been formed between the driver and the parking operator.

This location appeared to be a public road with no clear markings, lines, or signage indicating parking restrictions or that it was private property subject to a parking scheme.

4. Failure to Allow Reasonable Grace Period

The extremely short time between observation (14:01) and ticket issuance (14:04) - just 3 minutes - demonstrates that Spring Parking failed to allow a reasonable grace period for the driver to:
•   Locate any relevant signage
•   Read and understand any terms and conditions
•   Make an informed decision about whether to park

This practice contradicts the principles established in the British Parking Association (BPA) and International Parking Community (IPC) Private Parking Single Code of Practice (PPSCoP), which requires operators to allow a reasonable consideration period.

5. The Ticket Was Issued on What Appeared to Be a Public Road
The vehicle was parked at a location that had all the characteristics of a public road, with no clear demarcation or signage indicating it was private land subject to parking restrictions. The driver had a reasonable belief they were parking legally on a public road.

6. Breach of Private Parking Sector Single Code of Practice (PPSCoP)

There is no entrance sign at the location to indicate that drivers are entering controlled private land subject to contractual parking terms. This is a clear breach of the PPSCoP section 3.1.1 which requires operators to display an entrance sign that informs drivers that they are entering controlled land.

This location is not a designated car park but rather appears to be a residential street with no ground markings, making it entirely unclear that any restrictions apply. The alleged contravention is "not clearly displaying a valid permit," but without proper signage indicating this requirement, no contract could possibly have been formed.

Conclusion:

Given the multiple failures to comply with PoFA requirements, the failure to issue a Notice to Keeper, the inadequate signage, the breach of the PPSCoP, and the failure to allow a reasonable grace period, I request that POPLA uphold this appeal and cancel the parking charge in its entirety.

Spring Parking has already expressly stated that I have "reached the end of [their] internal appeals procedure" without issuing a Notice to Keeper, and therefore they cannot now attempt to establish keeper liability under PoFA. This procedural failure alone is sufficient grounds for POPLA to uphold this appeal.

I confirm that the information provided in this appeal is true to the best of my knowledge.

Yours faithfully,
Name, Date

Supporting Evidence:
1.   Copy of the Parking Charge Notice (front and back)
2.   Copy of Spring Parking's appeal rejection email dated 3rd April 2025
3.   Photographs of the parking location showing lack of clear signage
4.   Google Maps screenshot of the location where the vehicle was parked



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Thank you for your response. We have not received a notice to keeper.

I will have a look at other popla appeals in the meantime and put a reminder in my calendar.

Many thanks

Appeal went out today. Wish me luck.

Here the ticket that was attached.

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