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Private parking tickets / Re: Parking paid for, but wrong reg on Ringo! - Ocean Parking, Botley Hants.
« on: August 17, 2024, 04:09:43 pm »
It's taken a while but I think I now understand! Thank you again!
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Private parking tickets / Re: Parking paid for, but wrong reg on Ringo! - Ocean Parking, Botley Hants.
« on: August 16, 2024, 11:43:24 pm »
I am not the keeper (it’s my partners car).
I am the driver (although I didn’t want to outright say that as the forum instructions say not to identify the driver.)
The letter does say to the keeper “if you are not the driver to pass the PCN onto the driver” - which is what has happened, and now I am the one appealing it.
I am the driver (although I didn’t want to outright say that as the forum instructions say not to identify the driver.)
The letter does say to the keeper “if you are not the driver to pass the PCN onto the driver” - which is what has happened, and now I am the one appealing it.
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Private parking tickets / Re: Parking paid for, but wrong reg on Ringo! - Ocean Parking, Botley Hants.
« on: August 16, 2024, 05:30:26 pm »
Correction: will *definitely* refer to the driver as the driver.
Thank you all again :-)
Thank you all again :-)
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Private parking tickets / Re: Parking paid for, but wrong reg on Ringo! - Ocean Parking, Botley Hants.
« on: August 16, 2024, 05:28:53 pm »
Thanks b789 - noted 
H C Anderson, thank you - the keeper is *not* the driver. I am not the keeper... it's like a riddle!
My only thought about not concealing who the driver is that because it may seem a bit shady trying to conceal it which may make the argument look weaker if it were to go further? That said, they are greedy and it never hurts to have a little extra anonymity.... I shall change it, thank you.
As this exact scenario is cited within the Code of Practice and it uses the words "operators ***must*** recognise...." it's a pretty watertight case on its own for the reduced amount (which the driver is happy with).
Pete.
H C Anderson, thank you - the keeper is *not* the driver. I am not the keeper... it's like a riddle!
My only thought about not concealing who the driver is that because it may seem a bit shady trying to conceal it which may make the argument look weaker if it were to go further? That said, they are greedy and it never hurts to have a little extra anonymity.... I shall change it, thank you.
As this exact scenario is cited within the Code of Practice and it uses the words "operators ***must*** recognise...." it's a pretty watertight case on its own for the reduced amount (which the driver is happy with).
Pete.
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Private parking tickets / Re: Parking paid for, but wrong reg on Ringo! - Ocean Parking, Botley Hants.
« on: August 16, 2024, 03:22:53 pm »Thanks!
Cheques still exist (for the moment) - Ocean Parking certainly accept them :-)
Payments:
Sadly there is no bank transfer option.
Online or on the phone doesn't give me the option to change the amount.
Or I can enclose a cheque or postal order to a postal address.
Appeals;
I have an email address, telephone number, postal address or online portal.
I think given my holiday situation and risk of not being able to pay in time I will write an appeal + enclose a cheque. If that is refused then I will be vehemently defending the below position anyway so the 14 days to pay is less critical. If it's accepted, happy days - £20 is fair and I'm happy to pay it.
Dear Ocean Parking,
Ref PCN XXXXXX
Registration XXXX
Please accept my apologies, I made an error when paying for parking. I paid for the duration of my stay, but I did so under a registration number of another vehicle in my household - both of which are regularly parked in Botley Mills (almost daily).
As proof please find enclosed:
- A screen shot of the Ringo app with the various registration numbers in the household.
- A receipt for the parking stay in question which covers the full duration of the stay, all be it associated with the wrong car.
As such I also enclose a cheque for £20 as these mitigating circumstances must be recognised as warranting a reduction in the amount of the parking charge. I have copied the relevant section of the new Joint Code of Practice, Section F.3(a) below which states:
"F.3 Appeals where the charge should be reduced to £20 for a period of 14 days
In considering appeals parking operators must recognise the below case types as mitigating circumstances warranting a reduction in the amount of the parking charge to £20 for 14 days, subject to appropriate evidence being provided. This reduction applies only for the first parking charge issued to the vehicle for the specific contravention, where payment is made within 14 days and where no independent appeal is lodged.
a) where the driver has paid the tariff but made a major keying error when registering their vehicle for example, letters wrong or missing; characters swapped; motorist entered the wrong car registration (e.g. their previous car or another vehicle from their household);"
If you require anything else then please come back to me, otherwise please accept this as an appeal to reduce the charge and full & final payment of that charge.
Best Regards,
Peter.
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Private parking tickets / Re: Parking paid for, but wrong reg on Ringo! - Ocean Parking, Botley Hants.
« on: August 16, 2024, 01:14:40 pm »Thanks b789,
That is super helpful, and sounds very reasonable - still annoying, but happy to pay £20.
I am actually on holiday for 2 weeks from early next week and I would hate to miss a deadline because of that...
Should I ask for the notice to be re-issued, or write to them with the evidence and including a cheque for £20 do you think?
I guess a deciding factor would be; does the 14 days restart from the issue of the adjusted PCN? (in which case I can safely do that) or;
Is it 14 days of the original PCN? (in which case I will definitely not be able to pay the £20 within 14 days so I had probably better write with an enclosed cheque?)
Cheers,
Pete.
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Private parking tickets / Parking paid for, but wrong reg on Ringo! - Ocean Parking, Botley Hants.
« on: August 16, 2024, 09:45:14 am »
Hello all,
Thank you for any tips or advice in advance :-)
The driver (who is actually not the keeper) uses this carpark on a near daily basis, and uses it in several vehicles. Parking is always paid for using the Ringo app.
On this occasion the driver has paid for parking via Ringo but has selected the wrong vehicle in the Ringo app (there are 4 vehicles linked on their Ringo app). Completely the error of the driver, really silly and really annoying - no one else to blame.
There is a receipt for payment for the parking period, with times that match up *to the minute* with the ANPR entry and exit times - just with the wrong reg! The vehicle reg used in error to pay is another car regularly parked there (and have receipts to prove that too!)
There are also literally thousands of other receipts (totalling thousand of pounds!) where parking was paid for correctly for the both vehicles, where the correct vehicle was selected.
Given that the owner of the carpark, nor Ringo, nor Ocean Parking have suffered a financial loss - and the error was a minor clerical oversight of a loyal paying customer - What would the appeal be?
The signage looks acceptable, ticket was issued correctly (after all they were not to know the driver is a bafoon and pressed the wrong button!), but the parking stay was actually paid for, besides an honest mistake, so there is no financial loss.
Pics below - Thank you in advance for any advice :-)
Peter.
https://imgur.com/a/HkywlSx
https://imgur.com/a/WRZOQHq
https://imgur.com/a/FHB9oEM
Thank you for any tips or advice in advance :-)
The driver (who is actually not the keeper) uses this carpark on a near daily basis, and uses it in several vehicles. Parking is always paid for using the Ringo app.
On this occasion the driver has paid for parking via Ringo but has selected the wrong vehicle in the Ringo app (there are 4 vehicles linked on their Ringo app). Completely the error of the driver, really silly and really annoying - no one else to blame.
There is a receipt for payment for the parking period, with times that match up *to the minute* with the ANPR entry and exit times - just with the wrong reg! The vehicle reg used in error to pay is another car regularly parked there (and have receipts to prove that too!)
There are also literally thousands of other receipts (totalling thousand of pounds!) where parking was paid for correctly for the both vehicles, where the correct vehicle was selected.
Given that the owner of the carpark, nor Ringo, nor Ocean Parking have suffered a financial loss - and the error was a minor clerical oversight of a loyal paying customer - What would the appeal be?
The signage looks acceptable, ticket was issued correctly (after all they were not to know the driver is a bafoon and pressed the wrong button!), but the parking stay was actually paid for, besides an honest mistake, so there is no financial loss.
Pics below - Thank you in advance for any advice :-)
Peter.
https://imgur.com/a/HkywlSx
https://imgur.com/a/WRZOQHq
https://imgur.com/a/FHB9oEM
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