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Private parking tickets / Re: Horizon Parking PCN - Failure to pay for full duration of stay - Excel Centre Overflow Car Park
« on: July 05, 2024, 09:23:17 am »
Hi all,
Thank you all for your help so far.
The driver has just received the email copied below from Horizon. It seems they either only investigated the booking reference after rejecting the appeal, or someone with a better grasp of the law made them look into it.
Does the driver need to consider anything else at this point, or is this the end of the matter?
Either way, you are all amazing for the help you provide. Thanks again.
Thank you all for your help so far.
The driver has just received the email copied below from Horizon. It seems they either only investigated the booking reference after rejecting the appeal, or someone with a better grasp of the law made them look into it.
Does the driver need to consider anything else at this point, or is this the end of the matter?
Either way, you are all amazing for the help you provide. Thanks again.
Quote
Dear Appellant,
Parking Charge Notice: xxxxxxxx
Thank you for your recent correspondence regarding the above Parking Charge Notice.
Thank you for contacting us and bringing this to our attention.
We have investigated this further and can see that you did make payment to park. Unfortunately, due to the high volume of vehicles in the car park that day, the client informed customers to use the overflow car park but did not inform us of this.
Please accept our since apologies for this . I can confirm the Parking Charge has now been cancelled in full and no further action is required.
I can confirm the Parking Charge Notice has now been cancelled and no further action will be taken in this matter.
Please note that once the Parking Charge Notice is cancelled the contact details are removed from the Parking Charge Notice and will not be retained for any purpose or shared with third parties. We are, however, required to retain images and appeal correspondence for a period of 2 years by DVLA and the BPA and are not therefore able to delete these from our system. You can review our privacy policy at https://horizonparking.co.uk/privacy-policy/ or you can request that a copy is sent to you in the post by contacting us at the address below, if you have any queries regarding your data.
Yours sincerely,
Appeals Department
Horizon Parking Ltd






