Driver entered car park 16/2/24 10:45. Parked and paid for 2 hrs at machine, entering reg no as required and displaying the ticket on windscreen. Left the car park at 12:48, within the time paid for.
Received a PCN roughly a week later dated 21/2 stating no valid pay & display/permit was purchased. Ticket had been thrown away but luckily had paid by credit card.
Made an online appeal 29/2 stating payment had been made and giving a screen shot of the credit card transaction ( showing payee, date & amt pd). Time of transaction did not show online but this info was obtained from the credit card company (10:49) along with a transaction reference and included in the appeal. Did not keep a screen shot of this appeal.
Receipt of the appeal was acknowledged by email 29/2 from no response email address.
No further correspondence was received in relation to this appeal, assumed all had been settled.
Final notification letter received 27/4. No contact details provided by Eurocarparks other than appeals address to discuss the matter. Letter states 'if your appeal is unsuccessful you will be advised in writing ( within 28 days)'. As no response had been received to the initial appeal assumed this was an error and was ignored
Debt recovery letter received 31/5 giving a deadline to pay of 14/6 if to avoid 'intent not to pay'
Unable to appeal to POPLA as no rejection of appeal received so no reference number. Checked junk folder, not there.
Should a further appeal/complaint be made to Eurocarparks to ask why no response to the appeal? Should a subject access request be submitted to obtain details of registration numbers recorded at the relevant time?
Or should it just be ignored as proof of a payment can be provided if taken to court?
Thanks
https://imgur.com/a/KPkhrwy
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