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« on: August 14, 2024, 07:19:09 pm »
We paid to park in the green car park, but Mrs Vizard directed me the wrong turn-off from the roundabout and we headed towards drop-off. Once on that road it was one way, the earlier wider part had a coach on it. So we could not turn round and had to drive past drop off to the exit barrier.
At the barrier there was no response from the help button. We had no means of payment in the car, because we didn't expect to pay for anything until we were in the terminal. I also felt that paying would signal agreement that we were prepared to pay. After five minutes of trying the help button I could see no airport staff to speak to, so I tailgated another car out of the adjacent barrier.
A fine has been issued. I appealed stating the above and received a response completely ignoring what I has said. It said that by entering the drop-off lane we'd accepted the T&Cs and must pay. They also said that the fact I could exit via a barrier means the call button was working on the adjacent exit.... err okay.
I can evidence that we had paid in advance for the green car park. Their CCTV will show that we didn't stop or use the drop-off.
I cannot appeal again, it is POPLA or wait for litigation.
Is POPLA worth a shot? A quick Google suggests they tend to favour the parking companies.