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Civil penalty charge notices (Councils, TFL and so on) / Re: Newham Council PCN while Unloading Van
« on: September 26, 2025, 03:39:19 pm »
PCN was paid today. Thanks for your advice.
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Civil penalty charge notices (Councils, TFL and so on) / Re: Newham Council PCN while Unloading Van
« on: September 25, 2025, 05:35:42 pm »
It was sent via email this morning as an attachment.
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Civil penalty charge notices (Councils, TFL and so on) / Re: Newham Council PCN while Unloading Van
« on: September 25, 2025, 02:35:44 pm »
Thank you HCA, I should have done some due diligence myself before asking for assistance on here. I will speak with him over the next few days when I get a chance and recommend he just pays at the discounted rate because now that its clear the van was almost opposite the address where he was working - there is no reason why it took him 7 minutes.
I still feel the PCN is harsh and that their response to the initial challenge is laughable as it does not consider the points - but regardless, if unloading means him having to clear the area to set down the panels or whatever else he might have had to do then he should have obtained a permit IMO.
Thanks all for your assistance and apologies for taking up your time.
I still feel the PCN is harsh and that their response to the initial challenge is laughable as it does not consider the points - but regardless, if unloading means him having to clear the area to set down the panels or whatever else he might have had to do then he should have obtained a permit IMO.
Thanks all for your assistance and apologies for taking up your time.
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Civil penalty charge notices (Councils, TFL and so on) / Re: Newham Council PCN while Unloading Van
« on: September 25, 2025, 01:21:30 pm »
I agree stamford man, I did ask why the CEO was able to observe the van for 7 minutes. He said it was because they couldn't find parking near the property so had to walk down the road to drop each wall panel off of which the return journey is probably longer than 7 minutes - plus hes almost 70 years old so not the quickest person anymore.
My main issue is them "acknowledging" the points raised in the informal challenge but effectively repeating them in their response but then the grounds for rejection are that we did not raise the very points that they've acknowledged. For example:
"You have stated that you were unloading building materials for work at 47 Gresham
Road.
"Although you have stated that the vehicle was parked at the location for the purpose
of loading and unloading and have provided a receipt, it is missing key information.
This includes details of the goods being loaded or unloaded, the date and time of
collection and the address where the goods were being delivered or collected to
confirm that the vehicle was being used for a delivery or collection at the time of the
offence."
This for me at least is not considering the points raised. Plus in the initial challenge, FIL did state what the items were, and uploaded the receipt for the said items - as it was an eForm, we no longer have the actual challenge sent - in hindsight it should probably have been screenshotted or copied and pasted into Word.
My main issue is them "acknowledging" the points raised in the informal challenge but effectively repeating them in their response but then the grounds for rejection are that we did not raise the very points that they've acknowledged. For example:
"You have stated that you were unloading building materials for work at 47 Gresham
Road.
"Although you have stated that the vehicle was parked at the location for the purpose
of loading and unloading and have provided a receipt, it is missing key information.
This includes details of the goods being loaded or unloaded, the date and time of
collection and the address where the goods were being delivered or collected to
confirm that the vehicle was being used for a delivery or collection at the time of the
offence."
This for me at least is not considering the points raised. Plus in the initial challenge, FIL did state what the items were, and uploaded the receipt for the said items - as it was an eForm, we no longer have the actual challenge sent - in hindsight it should probably have been screenshotted or copied and pasted into Word.
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Civil penalty charge notices (Councils, TFL and so on) / Re: Newham Council PCN while Unloading Van
« on: September 25, 2025, 12:59:08 pm »
Thank you for your responses. I will post up the PCN at some point tomorrow when I'm back home. But in the meantime, the PCN reference is PN23480956 is VRM is *M5*KUU*.
The van is registered to FIL - i.e. he is the RK
Google Street View is:
https://www.google.com/maps/place/47+Gresham+Rd,+London+E16+3DU/@51.5120006,0.0303125,3a,75y,19.85h,90t/data=!3m7!1e1!3m5!1stjY8vSy5mx3tfUjPtjVZjg!2e0!6shttps:%2F%2Fstreetviewpixels-pa.googleapis.com%2Fv1%2Fthumbnail%3Fcb_client%3Dmaps_sv.tactile%26w%3D900%26h%3D600%26pitch%3D0%26panoid%3DtjY8vSy5mx3tfUjPtjVZjg%26yaw%3D19.845179!7i16384!8i8192!4m6!3m5!1s0x47d8a876894736a1:0x8ec2c2f649cea8aa!8m2!3d51.5121351!4d0.030364!16s%2Fg%2F11c4n46jgj?entry=ttu&g_ep=EgoyMDI1MDkyMi4wIKXMDSoASAFQAw%3D%3D
Many thanks.
The van is registered to FIL - i.e. he is the RK
Google Street View is:
https://www.google.com/maps/place/47+Gresham+Rd,+London+E16+3DU/@51.5120006,0.0303125,3a,75y,19.85h,90t/data=!3m7!1e1!3m5!1stjY8vSy5mx3tfUjPtjVZjg!2e0!6shttps:%2F%2Fstreetviewpixels-pa.googleapis.com%2Fv1%2Fthumbnail%3Fcb_client%3Dmaps_sv.tactile%26w%3D900%26h%3D600%26pitch%3D0%26panoid%3DtjY8vSy5mx3tfUjPtjVZjg%26yaw%3D19.845179!7i16384!8i8192!4m6!3m5!1s0x47d8a876894736a1:0x8ec2c2f649cea8aa!8m2!3d51.5121351!4d0.030364!16s%2Fg%2F11c4n46jgj?entry=ttu&g_ep=EgoyMDI1MDkyMi4wIKXMDSoASAFQAw%3D%3D
Many thanks.
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Civil penalty charge notices (Councils, TFL and so on) / Newham Council PCN while Unloading Van
« on: September 25, 2025, 11:32:41 am »
Dear all,
I was wondering if you can assist.
My father in law who is a builder was doing some works at a property in Newham for one of his customers. The property is in a CPZ. He parked on the same street to unload some bath panels. He saw the CEO arrive on his scooter and told him he was unloading, the CEO nodded his head and continued riding his scooter. FIL returned to his van to find a PCN affixed. He appealed on the grounds on unloading building materials. He provided a receipt showing the goods, gave the address of where he was working. Explained the what the goods were (large bathroom wall panels and adhesives) and provided evidence from Newham's website that unloading/loading is permitted in CPZ and that you can do so for up to 20 minutes.
The following is their response to his informal challenge - it appears to me to be Procedural Impropriety as they clearly haven't considered the points - if they had they wouldn't mention in their letter the address that was given to them and then a paragraph later state that he didn't provide the address of where he was unloading them to. I'd go as far to say that copying and pasting the points to somehow prove they've been considered but then only to contradict themselves later on with the generic part of their response is clearly failure to consider. Any assistance and guidance will be much appreciated.
Thank you for your correspondence received on 08 September 2025 regarding the
above penalty charge notice (PCN). Your comments and the notes of the Civil
Enforcement Officer (CEO) have been considered.
Your vehicle was observed at 10:39 Parked in a residents' or shared use parking
place or zone without a valid virtual permit or clearly displaying a valid physical
permit or voucher or pay and display ticket issued for that place where required, or
without payment of the parking charge in Gresham Road.
You have stated that you were unloading building materials for work at 47 Gresham
Road. You informed the Civil Enforcement Officer (CEO) that the unloading would
take 15–20 minutes, and he acknowledged this before leaving. Despite this, a PCN
was issued after only 7 minutes of observation. You locked your van each time due
to high-value tools inside, and there were no loading restrictions in place. According
to Newham Council’s guidance, loading/unloading is permitted in Resident Permit
Bays. You have also provided a receipt as evidence of the goods being unloaded. In
light of these circumstances, you respectfully request that the PCN be reconsidered
and cancelled.
We have carefully reviewed your comments and the available evidence; however,
we have not found grounds to cancel the penalty charge.
After reviewing the Civil Enforcement Officer's (CEO) notebook, we found no
evidence of a conversation between the driver and the officer. Without supporting
evidence, we cannot consider the conversation you mentioned.
You have stated you were loading your vehicle, however the Civil Enforcement
Officer (CEO) observed your vehicle for 7 minutes and did not see any loading or
unloading taking place. Therefore, the PCN was issued correctly.
London Borough of Newham
Parking Correspondence
PO Box 71575
London E6 9LY
25 September 2025
Although you have stated that the vehicle was parked at the location for the purpose
of loading and unloading and have provided a receipt, it is missing key information.
This includes details of the goods being loaded or unloaded, the date and time of
collection and the address where the goods were being delivered or collected to
confirm that the vehicle was being used for a delivery or collection at the time of the
offence.
Please note it is the responsibility of the driver to be aware of the restrictions that
operate in the areas they choose to drive and park. The driver must keep a proper
lookout, check signs and ensure that they adhere to the restrictions, and ensure their
vehicle is legally parked before leaving it unattended.
In conclusion, having taken all aspects of this matter into consideration, no
justification for cancelling the penalty charge notice has been found.
The discounted payment of £80.00 will be accepted in full and final settlement
if paid not later than the last day of the period of 14 days beginning with the
date of service of this letter.
You can view evidence of the contravention online at parking.newham.gov.uk by
selecting ‘View a PCN.’ You will need your PCN number and vehicle registration
mark (VRM).
If payment is not received within this time, the full penalty amount of £160.00 will
become payable.
Payment should not be made if you wish to pursue this and want to make formal
representation, as payment is seen as an acceptance of liability and will close the
case.
If payment is not received as detailed, I shall assume that you wish to pursue the
matter and shall arrange for a Notice to Owner to be sent after the period of 14 days
to the registered keeper of the vehicle so that formal representations may be made.
Should these be rejected, the registered keeper of the vehicle will then be offered the
opportunity to appeal to the Environment and Traffic Adjudicators. I should point out
that, should you decide to take this course of action, after the discount period has
expired, you will forfeit the right to pay the Penalty Charge at the lower rate and the
full charge of £160.00 will be due.
If you are not the registered keeper of the vehicle, for example the vehicle is a
company or lease/hire vehicle, or being used with the owner`s consent, I suggest
you advise the keeper that a Notice to Owner will be issued.
Please note that Newham Council is unable to consider any further correspondence
at this stage regarding this penalty charge notice.
I was wondering if you can assist.
My father in law who is a builder was doing some works at a property in Newham for one of his customers. The property is in a CPZ. He parked on the same street to unload some bath panels. He saw the CEO arrive on his scooter and told him he was unloading, the CEO nodded his head and continued riding his scooter. FIL returned to his van to find a PCN affixed. He appealed on the grounds on unloading building materials. He provided a receipt showing the goods, gave the address of where he was working. Explained the what the goods were (large bathroom wall panels and adhesives) and provided evidence from Newham's website that unloading/loading is permitted in CPZ and that you can do so for up to 20 minutes.
The following is their response to his informal challenge - it appears to me to be Procedural Impropriety as they clearly haven't considered the points - if they had they wouldn't mention in their letter the address that was given to them and then a paragraph later state that he didn't provide the address of where he was unloading them to. I'd go as far to say that copying and pasting the points to somehow prove they've been considered but then only to contradict themselves later on with the generic part of their response is clearly failure to consider. Any assistance and guidance will be much appreciated.
Thank you for your correspondence received on 08 September 2025 regarding the
above penalty charge notice (PCN). Your comments and the notes of the Civil
Enforcement Officer (CEO) have been considered.
Your vehicle was observed at 10:39 Parked in a residents' or shared use parking
place or zone without a valid virtual permit or clearly displaying a valid physical
permit or voucher or pay and display ticket issued for that place where required, or
without payment of the parking charge in Gresham Road.
You have stated that you were unloading building materials for work at 47 Gresham
Road. You informed the Civil Enforcement Officer (CEO) that the unloading would
take 15–20 minutes, and he acknowledged this before leaving. Despite this, a PCN
was issued after only 7 minutes of observation. You locked your van each time due
to high-value tools inside, and there were no loading restrictions in place. According
to Newham Council’s guidance, loading/unloading is permitted in Resident Permit
Bays. You have also provided a receipt as evidence of the goods being unloaded. In
light of these circumstances, you respectfully request that the PCN be reconsidered
and cancelled.
We have carefully reviewed your comments and the available evidence; however,
we have not found grounds to cancel the penalty charge.
After reviewing the Civil Enforcement Officer's (CEO) notebook, we found no
evidence of a conversation between the driver and the officer. Without supporting
evidence, we cannot consider the conversation you mentioned.
You have stated you were loading your vehicle, however the Civil Enforcement
Officer (CEO) observed your vehicle for 7 minutes and did not see any loading or
unloading taking place. Therefore, the PCN was issued correctly.
London Borough of Newham
Parking Correspondence
PO Box 71575
London E6 9LY
25 September 2025
Although you have stated that the vehicle was parked at the location for the purpose
of loading and unloading and have provided a receipt, it is missing key information.
This includes details of the goods being loaded or unloaded, the date and time of
collection and the address where the goods were being delivered or collected to
confirm that the vehicle was being used for a delivery or collection at the time of the
offence.
Please note it is the responsibility of the driver to be aware of the restrictions that
operate in the areas they choose to drive and park. The driver must keep a proper
lookout, check signs and ensure that they adhere to the restrictions, and ensure their
vehicle is legally parked before leaving it unattended.
In conclusion, having taken all aspects of this matter into consideration, no
justification for cancelling the penalty charge notice has been found.
The discounted payment of £80.00 will be accepted in full and final settlement
if paid not later than the last day of the period of 14 days beginning with the
date of service of this letter.
You can view evidence of the contravention online at parking.newham.gov.uk by
selecting ‘View a PCN.’ You will need your PCN number and vehicle registration
mark (VRM).
If payment is not received within this time, the full penalty amount of £160.00 will
become payable.
Payment should not be made if you wish to pursue this and want to make formal
representation, as payment is seen as an acceptance of liability and will close the
case.
If payment is not received as detailed, I shall assume that you wish to pursue the
matter and shall arrange for a Notice to Owner to be sent after the period of 14 days
to the registered keeper of the vehicle so that formal representations may be made.
Should these be rejected, the registered keeper of the vehicle will then be offered the
opportunity to appeal to the Environment and Traffic Adjudicators. I should point out
that, should you decide to take this course of action, after the discount period has
expired, you will forfeit the right to pay the Penalty Charge at the lower rate and the
full charge of £160.00 will be due.
If you are not the registered keeper of the vehicle, for example the vehicle is a
company or lease/hire vehicle, or being used with the owner`s consent, I suggest
you advise the keeper that a Notice to Owner will be issued.
Please note that Newham Council is unable to consider any further correspondence
at this stage regarding this penalty charge notice.
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Civil penalty charge notices (Councils, TFL and so on) / Re: Redbridge Council PCN for Wrong Car 1 Hour Free Parking
« on: September 15, 2025, 10:07:28 am »
Dear Stamfordman and HC Anderson,
Thank you so much for your help and advice in relation to this PCN. I am please to report that Redbridge cancelled the PCN following the submission of formal representations after a NTO was issued. The response is as follows:
Dear Sir/Madam,
Penalty Charge Notice: XXX
Vehicle Registration: XXX
Thank you for your letter regarding the above Penalty Charge Notice.
When using RingGo it is your responsibility to ensure that all the transaction details - including vehicle registration, location code and length of session - are correct before you pay.
When a Civil Enforcement Officer observes a vehicle they check the vehicle registration number with RingGo to see whether a valid session has been paid for. In this case the exact registration number was not registered, therefore they were unable to confirm that a valid session had been obtained.
Please be advised that when parking during a free period using a pay-by-phone system, even a transaction showing a fee of £O is considered a valid payment. This action confirms that the motorist has registered their parking session correctly and is complying with the terms of use for that location. Failure to complete this process, even if no charge is applied, may result in enforcement action as the parking session would not be officially recorded.
I do however note your comments with regards to the suffix used on this PCN, i.e. a 'b', which would not be valid for this location. It is therefore considered that there are sufficient grounds for the notice to be cancelled
No further action will be taken.
Yours faithfully....
Thank you again for your help.
Regards,
R
Thank you so much for your help and advice in relation to this PCN. I am please to report that Redbridge cancelled the PCN following the submission of formal representations after a NTO was issued. The response is as follows:
Dear Sir/Madam,
Penalty Charge Notice: XXX
Vehicle Registration: XXX
Thank you for your letter regarding the above Penalty Charge Notice.
When using RingGo it is your responsibility to ensure that all the transaction details - including vehicle registration, location code and length of session - are correct before you pay.
When a Civil Enforcement Officer observes a vehicle they check the vehicle registration number with RingGo to see whether a valid session has been paid for. In this case the exact registration number was not registered, therefore they were unable to confirm that a valid session had been obtained.
Please be advised that when parking during a free period using a pay-by-phone system, even a transaction showing a fee of £O is considered a valid payment. This action confirms that the motorist has registered their parking session correctly and is complying with the terms of use for that location. Failure to complete this process, even if no charge is applied, may result in enforcement action as the parking session would not be officially recorded.
I do however note your comments with regards to the suffix used on this PCN, i.e. a 'b', which would not be valid for this location. It is therefore considered that there are sufficient grounds for the notice to be cancelled
No further action will be taken.
Yours faithfully....
Thank you again for your help.
Regards,
R
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Civil penalty charge notices (Councils, TFL and so on) / Re: Redbridge, School Street, Perrymans Farm Road
« on: September 15, 2025, 10:01:18 am »I have 2 TMOs which I will share once I get home
We've still not seen these (why plural, there can only be one extant TMO?)
I'm so sorry, I forgot to upload these. Please see links below:
https://drive.google.com/file/d/1VmUjBHhY7NbaA5skhjSeTt9AfIBlU0lg/view?usp=drive_link
https://drive.google.com/file/d/10Zz-DuN9mrjINFJQD6jgqcR1rGfoveL_/view?usp=drive_link
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Civil penalty charge notices (Councils, TFL and so on) / Re: Redbridge, code 11 parked without payment of the parking charge, high street Barkingside
« on: September 02, 2025, 10:00:01 am »
Yes, Redbridge are moving to general codes that cover wider areas - I believe it is because by having the same code cover a wider area, they can somewhat prevent drivers moving cars to adjacent streets to get another free hours' parking.
Here is the TMO for Barkingside High Street:
https://store.traffweb.app/redbridge/documents/parkmap/sched/1.%20The%20Redbridge%20(Waiting,%20Loading,%20Stopping%20and%20Street%20Parking%20Places)%20Consolidation%20Order%202021.pdf
Question to OP is, did the new RingGo code cause you to double check that it was indeed genuine (I ask as when I first came across this new code yesterday near Ilford Town Centre, I had to double check it was genuine by walking along the road to check the other signs - the fact that the RingGo app was still showing the old codes in the "nearby" section is what threw me)?
Second point is, and this is based on a Redbridge PCN that I am currently challenging for a similar alleged contravention - the TMO states that there is no fee to pay for the first hour - therefore that contravention (11) could not have occurred - but then I think you will need to prove you stayed (or intended to) stay at in Parking Space for less than an hour.
Here is the TMO for Barkingside High Street:
https://store.traffweb.app/redbridge/documents/parkmap/sched/1.%20The%20Redbridge%20(Waiting,%20Loading,%20Stopping%20and%20Street%20Parking%20Places)%20Consolidation%20Order%202021.pdf
Question to OP is, did the new RingGo code cause you to double check that it was indeed genuine (I ask as when I first came across this new code yesterday near Ilford Town Centre, I had to double check it was genuine by walking along the road to check the other signs - the fact that the RingGo app was still showing the old codes in the "nearby" section is what threw me)?
Second point is, and this is based on a Redbridge PCN that I am currently challenging for a similar alleged contravention - the TMO states that there is no fee to pay for the first hour - therefore that contravention (11) could not have occurred - but then I think you will need to prove you stayed (or intended to) stay at in Parking Space for less than an hour.
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Civil penalty charge notices (Councils, TFL and so on) / Re: Redbridge Council PCN for Wrong Car 1 Hour Free Parking
« on: August 14, 2025, 02:11:48 pm »
Thank you. My wife has submitted her reps.
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Civil penalty charge notices (Councils, TFL and so on) / Re: Redbridge Council PCN for Wrong Car 1 Hour Free Parking
« on: August 14, 2025, 12:54:30 pm »
Do I need to reference any sections of their TMO?
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Civil penalty charge notices (Councils, TFL and so on) / Re: Redbridge Council PCN for Wrong Car 1 Hour Free Parking
« on: August 13, 2025, 12:01:24 pm »
Is the above good to go?
13
Civil penalty charge notices (Councils, TFL and so on) / Re: Redbridge Council PCN for Wrong Car 1 Hour Free Parking
« on: August 11, 2025, 10:48:02 am »
So my first draft is as follows:
On Wednesday 28th May 2025, I had a GP appointment at the surgery on Mortlake Road and so parked my vehicle in a Parking Space on St Lukes Avenue. My usual vehicle, a grey VW with VRM [redacted] was at a garage for repair so on this day I drove our other family vehicle, a grey VW with VRM ******* to the appointment.
For the administrative purposes for the council, I advised RingGo of my presence using the app on my phone and when I saw the text “Volkswagen (Grey)” on the app, I mistakenly selected the VRM for the car that was in for repairs. Please see the attachments for the parking session that I had initiated.
I arrived at the Parking Space at 12:33PM and left following my appointment at 13:15PM. I was at the Parking Space for approximately 42 minutes. I have dash cam footage that evidences my length of stay which I offered to you as part of my initial challenge.
The PCN gives grounds predicated upon the following code and description:
“11b Parked without payment of the parking charge”.
Aside from the fact that the Parking Space was not a Business Bay – which the contravention code used by the CEO indicates, the demand cannot stand as whatever VRM was entered, the Parking Charge due for an elapsed period of X minutes is nil, therefore I complied with the Council’s published requirements and there was no contravention of the Traffic Management Order, therefore this PCN must be cancelled.
Do I need to do things like quote the TMO or is that for when I go to the Adjudicators (which is likely, knowing Redbridge)
My dashcam is showing the wrong times, it is out by 30mins - so it shows an arrival time of 1303 and a departure or 1345 - not sure how this happened but it stills shows that the car was at the Parking Space for less than an hour.
On Wednesday 28th May 2025, I had a GP appointment at the surgery on Mortlake Road and so parked my vehicle in a Parking Space on St Lukes Avenue. My usual vehicle, a grey VW with VRM [redacted] was at a garage for repair so on this day I drove our other family vehicle, a grey VW with VRM ******* to the appointment.
For the administrative purposes for the council, I advised RingGo of my presence using the app on my phone and when I saw the text “Volkswagen (Grey)” on the app, I mistakenly selected the VRM for the car that was in for repairs. Please see the attachments for the parking session that I had initiated.
I arrived at the Parking Space at 12:33PM and left following my appointment at 13:15PM. I was at the Parking Space for approximately 42 minutes. I have dash cam footage that evidences my length of stay which I offered to you as part of my initial challenge.
The PCN gives grounds predicated upon the following code and description:
“11b Parked without payment of the parking charge”.
Aside from the fact that the Parking Space was not a Business Bay – which the contravention code used by the CEO indicates, the demand cannot stand as whatever VRM was entered, the Parking Charge due for an elapsed period of X minutes is nil, therefore I complied with the Council’s published requirements and there was no contravention of the Traffic Management Order, therefore this PCN must be cancelled.
Do I need to do things like quote the TMO or is that for when I go to the Adjudicators (which is likely, knowing Redbridge)
My dashcam is showing the wrong times, it is out by 30mins - so it shows an arrival time of 1303 and a departure or 1345 - not sure how this happened but it stills shows that the car was at the Parking Space for less than an hour.
14
Civil penalty charge notices (Councils, TFL and so on) / Re: Redbridge Council PCN for Wrong Car 1 Hour Free Parking
« on: August 11, 2025, 08:57:10 am »
Thank you!
15
Civil penalty charge notices (Councils, TFL and so on) / Re: Redbridge Council PCN for Wrong Car 1 Hour Free Parking
« on: August 08, 2025, 01:57:38 pm »
Hi All,
We received the NTO yesterday through the post, the NTO can be access using the link below. Please can you assist with writing up some formal representations?
Many thanks in advance.
https://drive.google.com/drive/folders/10C3IRi21S2e2swx3f3K9KbRDY7VW6DWl?usp=drive_link
We received the NTO yesterday through the post, the NTO can be access using the link below. Please can you assist with writing up some formal representations?
Many thanks in advance.
https://drive.google.com/drive/folders/10C3IRi21S2e2swx3f3K9KbRDY7VW6DWl?usp=drive_link