Free Traffic Legal Advice

As posted in the original thread:

In the end I didn't need to challenge the PCN through ParkingEye. Instead I emailed info.byfleet@puregym.com and spoke to the manager of the gym. I explained it wasn't made clear the parking conditions had changed, I provided the details of the PCN and they followed it up with ParkingEye on my behalf. A few days later I received the letter to say it has been cancelled.

To update, received a letter from ParkingEye saying the PCN has been cancelled. Thanks for your help

Won't be back there until next week so will get a photo then.

In the meantime time there's now a  useful person at Pure gym to deal with, and they have confirmed the parking restrictions changed on the 8th Jan (three days before the parking event) but weren't given any warning or notice to alert users.

They have also said they're going to try and get it cancelled on behalf of the driver, so I will keep you updated.

Here is a photo of the sign in the car park:



On thing to note on the sign - it says "registrations need to be validated outside of store opening times." PureGym Byfleet is a 24 hour gym so it's effectively always open. Does that, by the letter of the sign, exempt the parker from the need to validate their ticket if using the always-open gym?


The parking policy has been changed recently. Previously there was no need to ever validate a registration number at any time of any day.

On PureGym's website they now include this caveat:


When visiting outside of the following hours, please validate your parking using the QR code in the entrance to the club:



Monday-Saturday: 8am - 10pm

Sunday: 10:30am - 4:30pm.

However using WaybackMachine to look at the website in October 2025, that bit of text was not present. So the parking policy has changed but it wasn't relayed to the gym user / parker.

This has been challenged with PureGym directly and they accept no liability other than to direct towards the PCN appeal process with ParkingEye, and to use data from the App to show the gym session at the time of the parking.

Any suggestions?
Many thanks

Received the below PCN from Parkingeye for using the Pure Gym in Byfleet on 11th January 2026.

The driver has been using the PureGym in this retail park for over 2 years, always parking in the same place, and this is the first time they've received a PCN. It was on a Sunday morning and they regularly attend at this sort of time. They have never needed to validate the registration plate in the gym as parking has always been free, as per the gym staff's instructions.

The PureGym app shows their gym activity history, and concurs that they were in the gym between the times shown on the PCN.

The alleged contravention is that they overstayed the carpark's max time limit of 0 hours and 0 minutes, which presumably is because it's an 'out of hours' time on a weekend morning?

Photos of the carpark signage will be provided this weekend on Sunday upon the next visit.

Many thanks for any help / advice in advance.

Thank you. I probably walked off from the car a minute or two before the session started as I was on the phone to RingGo

This was the wording of the challenge, submitted 22nd March, based on Incandescent's advice to at the very least go for the reduced rate:


To whomever it may concern.

I am not appealing to have this PCN cancelled, rather I am asking for the discount rate to be reinstated due to the
unfortunate circumstances that have prevented it from being dealt with promptly, as the details below explain.
Unfortunately the registered keeper was out of the country during the time when the PCN would have been
received at the vehicle's registered address. They didn't return to the UK until the 14th March which is out of the
14 day discounted rate window.

Had the registered keeper been present at their home address, and in the UK, when the PCN was first received
then it would have been dealt with promptly and payment would have been made right away.

Please may you reinstate the discounted rate, and then it will be dealt with right away.

Regards

I submitted the challenge as it still allowed me to do so, and did that before I saw you said to just wait for the enforcement notice. I received confirmation of the challenge right away:

Thank you for submitting your challenge/representation to PCN reference: LJ27960929. A copy of your submission is attached for your records.


Your case will be placed on hold and will not progress in accordance with our procedure.


Your challenge/representation will be considered and a response will be sent to you.


Please allow up to 28 days for a response to be provided.

Not heard anything back yet, but will let you know when I do. At least it says the process is put on hold so the charge won't go up to the £190.