Free Traffic Legal Advice

Response received from Mooreside legal.

We write in relation to the above matter.

Please log in to our customer portal to see the documentation you have requested. We have also attached this information to this email.
 
Our answers to your questions are as follows:
 
The additional charge which has been levied on your Parking Charge of £70  is the amount set out in both the British Parking Association and International Parking Community Codes of Practice as the amount which may be added to a Parking Charge when a Parking Charge remains unpaid and when further recovery is required. Our Client is a member of the BPA which is a government approved Accredited Trade Association (ATA) for Private Parking. Our Client adheres to the ATA’s Code of Practice. The £70 does not represent the cost of recovery but is a reasonable amount in relation to the Parking Charge amount, in order to encourage early payment of the Parking Charge without the need for debt recovery. It is a fair amount set by our Client’s government-approved Accredited Trade Association Code of Practice. There are however also costs incurred by our client in relation to debt recovery services.
 
By entering and parking the vehicle on our client's private land, you agreed to enter into a contract with our client and to be bound by the terms and conditions of that contract. The terms and conditions were clearly displayed at the entrance and in prominent places within the car park. Due to your failure to comply with the terms and conditions, our client has issued the PCN therefore if we are instructed to issue a claim the reason would be for Unpaid parking charges/ breach of contract.
 
We have noted on your account you are seeking debt advice and have placed the matter on hold for 30-days. If you fail to make payment after the 30-day period has lapsed, we may be instructed to issue a County Court Claim against you. 
 
You may wish to seek independent legal advice. 
 
Yours sincerely,
Moorside Legal


https://imgur.com/a/03YyDfK

Any advice on how to proceed with this?
Many thanks

The driver entered a Holiday Inn car park on 25/03/21, stayed in the car to make a call and left after 15ish mins. Received a PCN on 11/04/21 dated 07/04/21. I believe an email was sent to UKPS to dispute this and no response back was received. I don’t have a record of this being appealed using POPLA. Received 3 letters in May/June 2025 from Trace debt recovery requesting £160. Received a Letter Before Claim dated 29/07/25 from Moorside Legal requesting £170. Please advise how best to proceed.

This is an update to my previous posts.  I've received a letter from DCDL Direct collection Bailiffs Ltd.  It's a Notice of intended legal action.  I have received several letters since my last post from DCBL and I've not responded.
Looking for advice on how to proceed please.
The charge is for no valid permit purchased because the car park attendant was 'helping' us when the app wouldn't work and he only put in the first part of the car reg.  he was given the full reg about 5 times.   

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This was in Nottingham city Centre in a Euro Car Park.
I assume they own their own multi story car park.

Any advice on my next steps? My appeal was rejected with the following:

Thank you for your appeal against the above Parking Charge Notice (PCN). We have carefully considered your appeal, however on this occasion the appeal has been rejected for the following reason;
                                                                                                                         
Whilst we note the comments and reason for appeal, as per our photographic evidence, the vehicle was parked in contravention of the advertised terms and conditions. As the vehicle was not parked fully within a bay, we can confirm that this PCN has been issued correctly.
 
You have now reached the end of our internal appeals procedure and therefore you now have two options; you can either pay or appeal to POPLA - you cannot do both:
 
You can pay the total amount due as shown above via the following payment options;
Call us on: 01302 513232
Pay online: www.pcnpayments.com
Send a postal order: Premier Park Ltd, PO Box 624, Exeter, EX1 9JG
 
Or, you can appeal to an Independent Appeals Service, POPLA (Parking on Private Land Appeals) using the POPLA reference code provided above. Please note, should you decide to appeal to POPLA and your appeal is subsequently rejected or you withdraw your appeal, the option to pay a discounted amount will no longer be available and the full amount of the PCN will become due. Please note, if you pay the PCN prior to appealing to POPLA, your appeal will be withdrawn as you will have accepted liability in full.
 
If you decide to appeal to POPLA, you will need to visit their website, www.popla.co.uk where further details of how to appeal (either online or by downloading the relevant forms) can be found. If you are unable to access their website, please call us for further information on how to obtain the forms. Please ensure your POPLA Reference Number, as noted above, is quoted on all correspondence to POPLA. You have 28 days from the date of this email to submit an appeal to POPLA. If you appeal to POPLA we will suspend recovery activity on the PCN and the charge will not increase until the appeal has been determined.
 
By law we are also required to inform you that Ombudsman Services (www.ombudsman-services.org) provides an alternative dispute resolution service that would be competent to deal with your appeal. However, we have not chosen to participate in their alternative dispute resolution service. As such should you wish to appeal then you must do so to POPLA, as explained above.
 
If you do not make payment or submit an appeal to POPLA within the relevant timeframe, the outstanding PCN may be passed to our appointed debt collection agency for further action. All costs associated with this process will be added to the amount outstanding.
 

Thank you for the response. The reply that is suggested starts with saying I was not the driver. Just to clarify, I am appealing on the behalf of the driver who is also the registered keeper. I wrote the appeal to PP signed in their name as they were just going to pay the charge.
I will appeal again in their name so I can’t state that I/he wasn’t the driver.  The advice generally is to not reveal who the driver is I believe.

I just received an email response from Premier Parking.
Any advice on how to respond?



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I said what is recommended on this site, that I’m not at liberty to disclose who the driver is.