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QuoteParking Services, PO Box 74924, London, E170UGDate: 14/01/2026Dear **** *****Traffic Management Act 2004Penalty Charge Notice (PCN) Number: FR66840203Vehicle Registration Number: E20OMGContravention Date and Time: 20/10/2025 at 17:43Contravention Location: **** Road E10PCN Code and Description: 19z Parked in a residents or shared use parking place orzone with an invalid virtual permit or displaying an invalid physical permit or voucheror pay and display ticket, or after the expiry of paid for time (out of date permit)Thank you for your correspondence in regards to the Penalty Charge Notice (PCN) asmentioned above.I have noted your comments, investigated your case and can confirm that I have cancelledyour PCN this is because the Civil Enforcement Officer (CEO) had issued the PCN under theincorrect contravention code. Please accept my apologies for any inconvenience this may have caused.New data protection laws apply from 25 May 2018. To find out why the Council needs tocollect and store personal data, how this is used and your rights to access your information,please refer to our Privacy Policy which can be found on our website athttps://www.walthamforest.gov.uk/council-and-elections/your-data-and-privacy/our-privacynotices/parking-services-privacy-noticeEqualities Act 2010 - should you have a disability and require a reasonable adjustment tocomplete either making a payment or a challenge against a PCN, please emailparking.services@walthamforest.gov.uk or telephone 0203 092 0112 and select option 6.Yours sincerelyL CourtOn Behalf of Parking ServicesLondon Borough of Waltham ForestSuch a great start to the year!Thank you so much to stamfordman & H C Andersen

QuotePOPLA assessment and decision13/01/2026Verification Code5752755356DecisionSuccessfulAssessor NameHeidi BrownAssessor summary of operator caseThe operator has issued the Parking Charge Notice (PCN) as the motorist failed to make a valid payment.Assessor summary of your case- The appellant states the PCN fails to meet the requirements of the Protection of Freedoms Act (PoFA) 2012. - The appellant states a card payment was made at the machine, the funds were taken even though an error displayed. They state no receipt was provided but on the balance of probability, the payment was made. The appellant requests evidence of the payment logs. They state the operator confirms that the system will accept any VRM but this involves risk as a contravention can occur if the system does not check the VRM. - The appellant requests evidence of landowner authorisation. Upon reviewing the operator’s evidence, the appellant has reiterated their grounds. The appellant provided evidence of a payment.Assessor supporting rational for decisionI am allowing this appeal, with my reasoning outlined below: When assessing an appeal, the burden of proof begins with the operator to evidence that the PCN has been issued correctly. - The appellant states a card payment was made at the machine, the funds were taken even though an error displayed. They state no receipt was provided but on the balance of probability, the payment was made. The appellant requests evidence of the payment logs. They state the operator confirms that the system will accept any VRM but this involves risk as a contravention can occur if the system does not check the VRM. Although I acknowledge the operator has provided a transaction record to show no payment against the vehicle registration in question, it has failed to provide evidence to show other payments were made against full and correct registration on this date. Due to this, I am unable to conclude that the fault did not lie with the payment system and I am not satisfied that the operator has sufficiently rebutted the appellant’s grounds. Accordingly, I must allow this appeal. I note the appellant has raised grounds of appeal and evidence, however I have not considered these, as they do not have any bearing on my decision.A big, big thank you to b789 & InterCity125

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                                                                            Parking Services, PO Box 74924,                                                                            London, E17 0UG                                                                            Date: 28/11/2025Dear ****** *****,Traffic Management Act 2004Penalty Charge Notice (PCN) Number: FR66840203Vehicle Registration Number: E20OMGContravention Date and Time: 20/10/2025 at 17:43Contravention Location: ***** *** **PCN Code and Description: 19z Parked in a residents or shared use parking place orzone with an invalid virtual permit or displaying an invalid physical permit or voucheror pay and display ticket, or after the expiry of paid for time (out of date permit)Thank you for your correspondence in regards to the PCN as mentioned above.I must advise that it is the motorists responsibility to ensure that they display their DisabledBlue Badge correctly at all times.When your informal representation was rejected, our letter advised you how to make anappeal to the independent adjudicator if you wanted to take the matter further. This can onlyhappen after the registered keeper of the vehicle receives the Notice to Owner (NtO). At thatstage the charge will be at the full amount of Ł110.00 You have now written again to the council and I regret that we cannot deal with furthercorrespondence at this stage. The Traffic Management Act 2004 lays down firm proceduresfor processing parking penalties and if you wish to take the matter further you will need towait for the NtO which will be sent to you shortly if you are the registered keeper.New data protection laws apply from 25 May 2018. To find out why the Council needs tocollect and store personal data, how this is used and your rights to access your information,please refer to our Privacy Policy which can be found on our website athttps://www.walthamforest.gov.uk/council-and-elections/your-data-and-privacy/our-privacy notices/parking-services-privacy-notice.Equalities Act 2010 - should you have a disability and require a reasonable adjustment tocomplete either making a payment or a challenge against a PCN, please emailparking.services@walthamforest.gov.uk or telephone 0203 092 0112 and select option 6.Yours sincerelyC McFaddenOn Behalf of Parking ServicesLondon Borough of Waltham Forest

The operator has contacted us and told us that they have withdrawn your appeal.If you have already paid your parking charge, this is the reason your appeal will have been withdrawn. Unfortunately, you cannot pay your parking charge and appeal, which means that POPLA’s involvement in your appeal has ended. You will not be able to request a refund of the amount paid in order to resubmit your appeal to us.If you have not paid your parking charge, the operator has reviewed your appeal and chosen to cancel the parking charge. As the operator has withdrawn your appeal, POPLA’s involvement has now ended and you do not need to take any further action.Kind regardsPOPLA Team

Jade (McDonald’s Customer Services)18 Nov 2025, 15:55 GMTDear Zeki, Thank you for bringing this to our attention. I apologise for any misunderstanding regarding previous correspondence. I shall look into this matter further for you, and provide you with an update as soon as possible. Kind regardsJadeCustomer Services TeamMcDonald's UK Customer Services11 - 59 High RoadEast FinchleyLondonN2 8AWKind regardsMcDonald’s Customer Services Team

I haven’t had any results yet. I tried submitting the story to a major newspaper, but their process was complicated. I couldn’t get it through. Next, I’ll try a local paper. I’ll update the thread if anything comes of it.

Joseph (McDonald’s Customer Services)14 Nov 2025, 14:41 GMTDear *****, Thank you for contacting the McDonald’s Customer Services Team. We do apologise however we're unfortunately limited within Customer Services and are unable to overturn parking charge notices. We would advise reaching out to the store to ask if they're happy to help you they may be able to contact the issuing party that have issued the parking charge notice to request for this to be cancelled however we must advise this is the stores discretion if they chose to assist. Please find the stores contact details below for you: 020 8530 779600268@uk.mcd.com Kind regards,JosephCustomer Services TeamMcDonald's UK Customer Services11 - 59 High RoadEast FinchleyLondonN2 8AWKind regardsMcDonald’s Customer Services Team

Jade (McDonald’s Customer Services)13 Nov 2025, 15:38 GMTGood Afternoon, Thank you for contacting the McDonald’s Customer Services Team. Your reference number is 5470221 We just wanted to let you know our team are currently reviewing your feedback and we would be grateful if you could provide a copy of the document you mention in your correspondence so we can investigate accordingly.  We look forward to hearing from you. Kind regards,JadeCustomer Services TeamMcDonald's UK Customer Services11 - 59 High RoadEast FinchleyLondonN2 8AWKind regardsMcDonald’s Customer Services Team

QuoteDear M** ****,Your parking charge appeal against ParkMaven Limited - EW.ParkMaven Limited - EW has now uploaded its evidence to your appeal. This will be available for you to view by clicking herePlease note: some evidence may not show immediately, if it is not currently available on your account please check back later before contacting us.You have seven days from the date of this correspondence to provide comments on the evidence uploaded by ParkMaven Limited - EW.Please note that these comments must relate to the grounds of appeal you submitted when first lodging your appeal with POPLA, we do not accept new grounds of appeal or evidence at this stageAny comments received after the period of seven days has ended will not be considered and we will progress your appeal for assessment. Therefore, if you have any issues with the evidence uploaded by ParkMaven Limited - EW such as being unable to view it online, please contact POPLA immediately via phone - 0330 1596 126, or email - info@popla.co.uk, so that we can look to rectify this as soon as possible.After this period has ended, we will aim to issue our decision as quickly as possible. The decision we reach is final and binding. When the decision is reached there is no further option for appeal.Yours sincerelyPOPLA Team

I was parked in the signed disabled bay outside my home. As the council requires a virtual BB permit when the hard copy is not displayed in these bays, the PCN appears to have been issued because my virtual permit was inactive.I do have a valid Blue Badge, but it was not displayed correctly at the time. I now have a valid virtual BB permit, granted during the phone call (Quotehttps://youtu.be/xuIqFK61XTk).I have taken stamfordman’s advice and replied to the council, stating that the PCN was issued for parking in the residence bay, NOT for the Disabled Bay.Will let you know how they respond.