Free Traffic Legal Advice

Hi,
I drove in london for the 1st time in 20 years in April whilst visiting my daughter, i was in a non compliant car (1999).  She had advised me that the ULEZ zone ended at the North Circular Road, so i mistakenly entered the Ulez without realising. I became aware of my mistake 4 days later, when i entered the zone again, saw the signs and did some research. I then went on the official TFL site and paid the charge, for both entries, admittedly i was one day late on the first.  I then received a PCN 5 days after i paid.  I've contacted TFL, and given them proof of payment in the form of a bank statement, the date payment was made, the card details 1st 6 numbers and last 4, expiry date of card, exact time and date of payment, my name and car registration number. However after exchanging numerous emails they can't locate the payment.  i dont live in the UK, and they have sent my appeal papers, after they rejected my online appeal, but i may not receive them in time to appeal, as they were sent to a former address.  Any advice would be welcomed.   have to admit i find it amazing they cannot locate the payment, as they clearly received it, otherwise i would have had a 2nd PCN when i entered the 2nd time

Following on from stamfordman:

i dont live in the UK, and they have sent my appeal papers, after they rejected my online appeal, but i may not receive them in time to appeal, as they were sent to a former address.

You don't live in the UK.
Then how did you receive a PCN addressed to the registered keeper on the DVLA's register?

Whose car is it, where is it registered and to whom, and where is it kept.
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its my car, is was UK registered to me at my nieces address, and it was then exported from the UK on the 10th April, and has since be re-registered in France

i dont live in the UK, and they have sent my appeal papers, after they rejected my online appeal, but i may not receive them in time to appeal,


the car was registered at my nieces house for 3 weeks prior to it being exported permanently from the UK, she sent me copies of the pcn, which started my tring to deal with this, but they sent the appeal papers there and she was away on holiday.

Pl be clear. We're not dealing with a hypothetical situation, a Notice of Rejection has been issued and received at your niece's, yes?

What is the date of issue?

any advice on the appeal papers. i want to say something about signage, as when i entered the zone, i don't recall seeing much signage, i only went in by about 1km.  admittedly i didnt realise i was going in to the zone, which contribute to me not noticing the signs,

Might help if we can have a look at the correspondence from TFL dated 25th April 2025, "Further Information Requested".

Hi,

just an update, finally got a call from someone competent at TFL yesterday afternoon, and they've cancelled the PCN, he said i can see you made the payment so everything is OK, got an email to confirm as well.

thanks for all your replies.

I registered the car at my nieces with her permission, as it needed to be registered to a British address when purchased, it was exported a couple of weeks later, and is now re-registered in France, it was insured, taxed and mot'd - not sure why that's a charade.

not sure why that's [tantamount to] a charade.

Because TfL and subsequently enforcement agents treat and would have treated this address as being one for service of documents on you and ultimately execution of a warrant to seize goods when in law your link to the property was temporary and now non-existent.

Thankfully TfL have cancelled anyway, but IMO by way of info for other readers who might peruse this thread later always make sure that the enforcement authority, whether TfL, London borough or whatever know where you live for the timely service of notices. As a general standard, the law presumes service 2 working days after posting and as periods for action are always time-limited it is a risk worth taking to rely on a third party (unless you want to keep your abode/whereabouts of property hidden which clearly doesn't apply in your case).