3. Suffolk County Council, Stowmarket, Ipswich Street Code 83-Parked in a car park without displaying ticket or voucher
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Re: Suffolk County Council, Stowmarket, Ipswich Street Code 83-Parked in a car park without displaying ticket or voucher
« Reply #15 on: »
As your account makes clear, there is no objective evidence that the app is/was at fault. I cannot see a statutory defence and therefore asking for the authority's discretion based upon your account would seem to be the best option.

IMO, do not make claims which cannot be substantiated, especially if these are critical of the app. Why would they be moved to exercise discretion in the face of such assertions?
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Re: Suffolk County Council, Stowmarket, Ipswich Street Code 83-Parked in a car park without displaying ticket or voucher
« Reply #16 on: »
When did your mother last park in the car park that MiPermit showed incorrectly ? 

Maybe your mother thinks the app is more sophisticated than it actually is. For me, when I park in Nantwich using RingGo, I open the app when I'm actually parked in the car park, but I then do get a choice of car parks. I think the reason for this is that the app is on a mobile phone, not a car, therefore it needs the app user to confirm what car park he/she wants to pay for.
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Re: Suffolk County Council, Stowmarket, Ipswich Street Code 83-Parked in a car park without displaying ticket or voucher
« Reply #17 on: »
Quote from: Incandescent on April 24, 2026, 08:16:38 pm
When did your mother last park in the car park that MiPermit showed incorrectly ? 

Maybe your mother thinks the app is more sophisticated than it actually is. For me, when I park in Nantwich using RingGo, I open the app when I'm actually parked in the car park, but I then do get a choice of car parks. I think the reason for this is that the app is on a mobile phone, not a car, therefore it needs the app user to confirm what car park he/she wants to pay for.

Its the first time she has used an app to pay for parking. She usually pays by card in the ticket machine and has always done so at that car park as its also for the cinema. The reason she used the app was because her work starts at 8am but the car parking charge doesn't start until 8.30am, so she is unable to pay using the machine before work, but can pay using the app.

Whenever I use an app to pay for parking, I always double check that the code matches the one on the board, but unfortunately, my Mum isn't as tech savvy.
« Last Edit: April 24, 2026, 09:57:46 pm by joebassman »
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Re: Suffolk County Council, Stowmarket, Ipswich Street Code 83-Parked in a car park without displaying ticket or voucher
« Reply #18 on: »
Thanks for your replies.

We have drafted an appeal to send to the council. Any feedback would be much appreciated.

Dear Sir/Madam

I am contacting you regarding the PCN UZ70232964 served on the 23rd April 2026 for my vehicle reg: AV26PPK. I paid £2.50 for all day parking using the MiPermit App, please see attachment. I recently started work as a social worker in the Suffolk Children and Young People's Service based at the Mix in Stowmarket. I thought I had selected the correct location for the parking and paid the correct fee for the duration of my stay. Unfortunately, I must have selected the location for Union Street Car Park in error, whose code is one digit different from the Ipswich Street Car Park code. As I have paid £2.50 for parking in Stowmarket at your council car park, there has been no loss of revenue on your part. This was an honest mistake on my part so I am requesting that, on this occasion, you kindly reconsider the PCN that has been issued.

Thank you for your kind assistance.
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  3. Suffolk County Council, Stowmarket, Ipswich Street Code 83-Parked in a car park without displaying ticket or voucher