3. Pay-by-phone app failure
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Pay-by-phone app failure
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I parked in a pay-by-phone bay. It is not something that I can recall ever doing. I (or my young son) had, seemingly, downloaded the app at some point in the past, I was surprised to discover. When I tried to login, I could not remember the password as I had never used it or, at least, I don't recall ever downloading the app and setting up an account
The computer did not help by not stating the parameters of the password and it took some time to request one
I have found 3 calls to the pay number between 12:47-12.51 in an attempt to enter the account and book 2 hours parking. I thought I had achieved that and was shocked to find the PCN when I returned to my car around 14.40h.
I cannot find any confirm from the app but, not being familiar with it, had no reason to expect one. In addition, I was in the cinema and my phone was switched off
It seems that my payment did not go through. It could have been that there was an expired card associated with the app. I don't know how that works. I entered my current card but it does not seem to have been recognised
I do not know what to do at this point but it seems harsh. The 3 calls show that I was trying
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Re: Pay-by-phone app failure
« Reply #1 on: »
Post the PCN.

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Re: Pay-by-phone app failure
« Reply #2 on: »
I parked in a pay-by-phone bay. It is not something that I can recall ever doing. I (or my young son) had, seemingly, downloaded the app at some point in the past, I was surprised to discover. When I tried to login, I could not remember the password as I had never used it or, at least, I don't recall ever downloading the app and setting up an account
The computer did not help by not stating the parameters of the password and it took some time to request one
I have found 3 calls to the pay number between 12:47-12.51 in an attempt to enter the account and book 2 hours parking. I thought I had achieved that and was shocked to find the PCN when I returned to my car around 14.40h.
I cannot find any confirm from the app but, not being familiar with it, had no reason to expect one. In addition, I was in the cinema and my phone was switched off
It seems that my payment did not go through. It could have been that there was an expired card associated with the app. I don't know how that works. I entered my current card but it does not seem to have been recognised
I do not know what to do at this point but it seems harsh. The 3 calls show that I was trying

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Re: Pay-by-phone app failure
« Reply #3 on: »
If you're intending to challenge the PCN, then it will support your case if you can print-off and attach copies of the entries you made on the parking app. To be frank, it is very unlikely the council will accept any representations you submit because they know that if they do this, >95% of people then just cough-up. We do, though, encourage people to submit them, because sometimes the council reply is unacceptable in law, (i.e they shoot themselves in the foot).

There may also be a 'technical' defence, unrelated to the alleged contravention, based on council mismanagement of the enforcement process, so wait a bit to see what may be suggested.
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Re: Pay-by-phone app failure
« Reply #4 on: »
Thank you. I will do what I can
However, I never got to an visual phone app. It was all voice commands, and field entries on my phone which why it was difficult (fat fingers didn't help). The only thing I have is my call history. I'm am not sure how to copy that so it can be posted
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Re: Pay-by-phone app failure
« Reply #5 on: »
I think you'll struggle to get this overturned unless there was a fault with PayByPhone, which is the provider that Lambeth uses.




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