Hi All - continuing this thread, I have now (finally) received a response from the Council on this and it is not the outcome I was hoping for. Any advice on next steps appreciated - full text of email response below:
Dear Mr Howarth
Penalty Charge Notice: CR47228479
Date of Contravention: 15/09/2024
Vehicle Registration Number: LF70CKV
Nature of Contravention: 91 - Parked in a car park or area not designated for that class of vehicle
Thank you for writing to us.
We have carefully considered what you say but we have decided not to cancel your Penalty Charge Notice (PCN).
You were issued a PCN for parking in a Minibus bay. The sign there is white, with a blue square containing a white 'P', and explains that the bay is for Minibuses.
I am unable to prove that you were issued the wrong advice by a Civil Enforcement Officer (CEO) but in any event, it is the driver's responsibility to park correctly and in accordance with the restrictions in place.
Please note that it is the driver's responsibility to park correctly and in accordance with the restrictions in place.
I am afraid the PCN cannot be withdrawn for your stated reason as there is no statutory exemption that applies for this situation. Therefore, the PCN was correctly issued and remains enforceable.
You can view photographic evidence of your case online at
https://ocmlive.xrxpsc.com/Croydon/ocm-fe/ocm/You have these choices:
You can pay the discount charge of £65.00 if your payment reaches us within 14 days of the date of this letter. If you choose to pay the discounted amount of £65.00 then the matter will be closed and you will have lost the right to appeal to the Environment & Traffic Adjudicators.
You can pay £130.00 within 28 days of the date your PCN was issued.
The registered keeper can formally challenge the PCN after the Notice to owner (NTO) is issued. The registered keeper will automatically receive the NTO if the PCN has not been paid within 28 days of being issued. The NTO offers the registered keeper the chance to formally challenge the PCN or pay the full £130.00. If the registered keeper decides to formally challenge the PCN, they should wait until the NTO arrives.
How to pay:
by phone 0345 3000 614 (24hr) touchtone using a debit or credit card (Visa, MasterCard, Delta, Maestro, Solo and Electron). Please have your PCN number and vehicle registration number to hand.
online at
www.croydon.gov.uk/transportandstreet and select parking fine payment. Pay using a debit or credit card (Visa, MasterCard, Delta, Maestro, Solo and Electron). Please have your PCN number and vehicle registration number to hand.
in person at any Post Office using cash, cheque or debit card (Visa, MasterCard, Delta, Maestro, Solo and Electron). Or by cash only at any outlet displaying the Paypoint Logo. You will need either your PCN or a letter containing your PCN number and barcode. It is very important that you retain your receipt as a record of your payment.
Yours sincerely
PCN Processing
Parking & Departmental Support Service
