Free Traffic Legal Advice

Hi All,
My sister-in-law got a parking ticket recently and I would greatly appreciate any help in getting it cancelled. Details:
PCN: ZN19143930
Vehicle Registration: BJ70YPG
Date and Time: 04/11/2025 09:31
Contravention code: 34 - being in a bus lane
PCN letters and sign photos: link

She pulled into the bus lane next to Perfect Smile Dentists (438 Muswell Hill Broadway, Muswell Hill, London N10 1BS) to drop her daughter for a dental appointment, parking is allowed after 10 am in the bus lane, but it was 9:31 am. The restriction signs were not immediately visible where she had parked, so she went into the dentist to ask them what the parking restrictions were and was told that parking was not allowed at that time. She then checked the signs to confirm the restriction and moved the car.

She explained this when she submitted her appeal using Haringey council's online portal on the 9th November 2025. In November she also moved home, did not receive an appeal response from Haringey (it was potentially posted to her old address, but it was never received), and then received an enforcement notice dated 7th Jan 2026.

I think Haringey should have responded to her appeal by email, given that she submitted the appeal online. Also, she had set up post forwarding to her new address but did not receive the rejection letter. So, whether it is Haringey or Royal Mail's fault that she did not receive the appeal response is debatable, but it not fair to send her an enforcement notice given that she has not received the appeal response. Is this grounds to demand the appeal response and the usual time period to submit the PCN to London Tribunals for review? 

Secondly, assuming it is possible to insist that the PCN can be submitted to London Tribunals, can you suggest any arguments for re-appealing the PCN? I think:
- The argument in her original appeal that she just pulled into a parking space, checked the restrictions and then moved the car are valid
- Also, I don't think the bus lane warning sign after the Colney Hatch Lane/Muswell Road meets regulations; see photo 5 in the Drop Box link shared above

Any help greatly appreciated
Kind Regards
Tom

What are you two ladies like? 

I make these formal representations against the Enforcement Notice. The video does not prove an alleged contravention as  there is no evidence of the vehicle passing an upright sign.  Please cancel therefore.