Azure Parking PCN – Overstay – Kirstone Pass, Ableside

Hi all,

Looking for advice on challenging a parking charge from Azure at Kirkstone Pass car park (Lake District).

The situation:

- Vehicle entered: 12:04 (per Azure's own ANPR/photos)
- Vehicle exited: 13:15
- Total stay: 1hr 11 mins
- Ringo payment session started: 12:45 (paid for 1 hour, until 13:42)
- Reason for the 41-min gap before paying: poor mobile signal (rural Lake District — Ringo app was very slow to download and process payment)

So the driver left the car park with 27 minutes still remaining on a valid, paid session, and only "overstayed" relative to actual arrival time because of the signal delay in getting the app to work at all — not through any attempt to avoid paying.

My planned argument: the driver made a genuine, timely attempt to pay, was prevented by signal issues outside their control, and ultimately paid for (and didn't use) more time than the "unpaid" gap — so Azure suffered no loss. Is this a strong enough basis for appeal, and does anyone have wording that's worked for a similar case?

Photos below

Thanks!

The notice is not POFA compliant despite them mentioning POFA.

Never identify the driver.

When you appeal, draw their attention to the recent open letter from the CMA which covers situations like this.

https://assets.publishing.service.gov.uk/media/6a5784276d6d5c7e2845ca02/open_letter.pdf

Read through the document - you will find a specific section detailing your situation.

Hi,

Thanks very much for the swift reply. I’ve read through the CMA letter, but I’m not clear what aspect of POFA this notice isn’t compliant with and I should be appealing against - can you advise?

Thanks

Having had a perusal of the form there is no mention who the creditor is a breach of POFA.