Dartford Crossing charge

Hi there
I've just received 2 Dartford Crossing charges, one for the outbound journey and the other for the return journey.

I set up an account to pay for the charges several years ago and was under the impression that it would be paid automatically. I received the PCN today but couldn't log into my Dartford crossing account. I tried to reset my password and it didn't recognise my email. Luckily, I have the account number but can't log in with the account number. I have not used the account for some time, but surely they would not delete it without writing to me first.

What can I do about this? Thank you





 

Call them - they are the most forgiving of authorities.

But it seems accounts become dormant if not used for 12 months. Credit/debit cards also often expire.

Just got off the phone to them and they've cancelled my charges.

Thank you so much! And thank you for such a speedy response.