I'll bet the lying bar stewards at UKPS did not include the copies of the documents they claim they have included with their Notice to Hirer (NtH).
I would appeal with the following:
APPEAL FROM HIRER – NO LIABILITY ADMITTED
I am the Hirer of the vehicle. I deny any liability for this Parking Charge and will not be identifying the driver.
Your Notice to Hirer falsely claims compliance with Paragraph 13(2) of Schedule 4 to the Protection of Freedoms Act 2012 (PoFA). It states that the required documents were enclosed, yet none of the following four statutory documents were included:
(a) A statement signed by or on behalf of the vehicle-hire firm confirming that the vehicle was hired to a named person at the material time;
(b) A copy of the hire agreement;
(c) A copy of the statement of liability signed by the Hirer under that agreement;
(d) A copy of the Notice to Keeper sent to the hire company.
This is not an oversight. The statement in your NtH that these documents were enclosed is a deliberately mendacious. This is not the first time UKPS have been observed issuing NtHs that falsely assert compliance with PoFA. Multiple such cases have now been documented. Your company has been repeatedly caught engaging in this dishonest and unlawful practice.
Your conduct is a clear abuse of DVLA data, obtained on the false premise that you have a lawful basis to pursue the Hirer. You do not.
You are now formally notified that this incident is being reported to the DVLA’s Data Sharing Team, along with supporting evidence, as a breach of the terms and conditions under which access to registered keeper data is granted. A parallel report will be submitted to the Information Commissioner’s Office under the UK GDPR and Data Protection Act 2018, on the grounds that you are processing personal data unlawfully, without a valid basis in law.
You will be expected to respond to both the DVLA and the ICO and may face sanctions, including the suspension or permanent revocation of your access to DVLA data.
This charge is rejected outright. There is no Hirer liability. Do not contact me again unless you are confirming cancellation or dare to try and litigate this matter
You really are dealing with a rogue firm of ex-clamper thugs who clearly do not hesitate to lie and threaten. Report them to the DVLA and the ICO.
Here’s how to make a DVLA complaint:
• Go to:
• Select: “Making a complaint or compliment about the
Vehicles service you have received”
• Enter your personal details, contact details, and vehicle details
• Use the text box to summarise your complaint or insert a covering note
• You will then be able to upload a file (up to 19.5 MB) — this can be your full complaint or supporting evidence
That’s it.
The DVLA is required to record, investigate and respond to every complaint about a private parking company. If everyone who encounters a breach took the time to submit a complaint, we might finally see the DVLA take meaningful action—whether that means curtailing or removing KADOE access altogether.
For the text part of the complaint the webform could use the following:
I am submitting a formal complaint against UK Parking Solutions Ltd (UKPS), an IPC AOS member with DVLA KADOE access, for breaching the BPA/IPC Private Parking Single Code of Practice (PPSCoP) after obtaining my personal data.
While the Operator may have had reasonable cause at the time of their KADOE request, their subsequent misuse of my data—through conduct that contravenes the PPSCoP—renders that use unlawful. The PPSCoP forms an integral part of the DVLA’s governance framework for data access by private parking firms. Continued access is conditional on compliance.
The DVLA, as data controller, is obliged under UK GDPR and the Data Protection Act 2018 to investigate and take enforcement action when data is misused following release. This complaint is not about whether the data was obtained lawfully at the outset, but whether its subsequent use breached the terms under which it was provided.
I have prepared a supporting statement setting out the nature of the breach and the Operator’s actions, and I request a full investigation into this matter. I have attached the supporting document.
Please acknowledge receipt and confirm the reference number for this complaint.
Then you could upload the following as a PDF file for the formal complaint itself:
SUPPORTING STATEMENT
Complaint to DVLA – Breach of KADOE Contract and PPSCoP
Operator name: UK Parking Solutions Ltd (UKPS)
Date of PCN issue: [INSERT DATE]
Vehicle registration: [INSERT VRM]
I am submitting this complaint to report a misuse of my personal data by UK Parking Solutions Ltd (UKPS), who obtained my keeper details from the DVLA under the KADOE (Keeper At Date Of Event) contract.
Although the parking company may have had reasonable cause to request my data initially, the way they have used that data afterwards amounts to unlawful processing. This is because they have acted in breach of the BPA/IPC Private Parking Single Code of Practice (PPSCoP), which is a mandatory requirement for access to DVLA keeper data. The PPSCoP forms part of the framework that regulates how parking companies must behave once they have received keeper data from the DVLA.
The KADOE contract makes clear that keeper data may only be used to pursue an unpaid parking charge in line with the Code of Practice. If a parking company fails to comply with the PPSCoP after receiving DVLA data, their use of that data becomes unlawful, as they are no longer using it for a permitted purpose.
In this case, UKPS has breached the PPSCoP in the following way:
They issued a Notice to Hirer which falsely stated that it enclosed all four documents required under Paragraph 13(2) of Schedule 4 to the Protection of Freedoms Act 2012 (PoFA). In reality, none of these documents were enclosed. These documents are:
(a) a statement signed by or on behalf of the vehicle-hire firm confirming that the vehicle was hired to a named person;
(b) a copy of the hire agreement;
(c) a copy of a statement of liability signed by the hirer under that agreement;
(d) a copy of the Notice to Keeper issued to the hire company.
This was not an accidental omission. The NtH explicitly stated that the documents were enclosed, meaning UKPS have made a deliberate false representation of PoFA compliance. This is a known pattern of conduct by UKPS, with other documented cases now emerging. It amounts to a clear abuse of DVLA data and an attempt to mislead vehicle hirers into assuming liability where no legal basis exists.
These are not minor or technical breaches. They show a clear disregard for the standards required under the current single Code. As a result, the operator is no longer entitled to use the keeper data they obtained from the DVLA, because the purpose for which it was provided (a fair and lawful pursuit of a charge under the Code) no longer applies.
The DVLA remains the Data Controller for the data it releases under KADOE, and is therefore responsible for ensuring that personal data is not misused by third parties. This includes taking action against AOS operators who breach the conditions under which the data was provided. I am therefore asking the DVLA to investigate this breach and to take appropriate action under the terms of the KADOE contract.
This may include:
• Confirming that a breach has occurred
• Taking enforcement action against the operator
•Suspending or terminating their KADOE access if warranted
I have attached relevant supporting material with this statement. Please confirm receipt and provide a reference for this complaint. I am also happy to provide further information if required.
Name: [INSERT YOUR NAME]
Date: [INSERT DATE]
