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While there has been nothing back from aos@ there has been an email from complaints@ukparkingcontrol.com

Good afternoon,

Thank you for your email below.

The parking charge was issued on 11/11/2025 as the vehicle was parked at Blackpole Retail Park - Overstaying Time . Your name and address was obtained from the DVLA, as you are the registered keeper of the vehicle. The parking charge notice was sent to you on 15/11/2025 and a final reminder was sent to you on 29/11/2025. Please see attached PDF copies of these notices. After no payment or correspondence from you, the parking charge was passed to our third-party debt recovery company for further action.

Please note that you had the opportunity to appeal the parking charge if you believed it was issued incorrectly or you wanted to. This information is provided on the back of the parking charge notice.

Please note that when the parking charge was passed to debt recovery, a trace was carried out for an alternative address.

Entrance signage advises motorists that terms of parking apply, and that notices within the car park should be checked to identify the full terms and conditions. These notices are numerous and placed appropriately throughout the car park. It is ultimately the responsibility of the motorist to ensure they identify the terms of parking, and then decide whether to park their vehicle, or leave the site if they are unable to meet those terms.

It is UKPC’s position that the signage installed on site is more than sufficient to bring the terms and conditions to the attention of any motorist, both in the clarity of information contained within it, as well as the number of appropriately placed signs on site, that a legally binding contract is formed between the motorist and the party offering that contract.

At all stages of the lifespan of this particular parking charge, we have adhered to the BPA code of practice and dispute your allegations that we have acted inappropriately or handled the case incorrectly.

Subsequently the matter is with ZZPS for further action.

Thank you
Kind regards,
Complaints Department
 
UK Parking Control Ltd
PO Box 1608
High Wycombe
HP12 9FN

I finally had a reply from the British Parking Association:

BPA reference: BPA-xxxxxxxxx
Parking Charge: xxxxxxxxxxxxxx

Dear xxxxxx

Thank you for your enquiry.

Our Role
Our role as an Accredited Trade Association is to investigate alleged breaches of our Code of Practice by members of our Approved Operator Scheme where evidence can be supplied and where the operator’s internal complaints process has been exhausted. We are unable to become involved in individual Parking Charge disputes.

Appealing the Parking Charge
Please be advised that when a Parking Charge Notice is issued by a member of our Approved Operator Scheme, a motorist will have 28 days to appeal this via the operator's internal appeals procedure if they believe that it was issued either unfairly or incorrectly; the process should be outlined in the Parking Charge Notice. The operator has 28 days to respond.

If the appeal is rejected the operator should provide details on how to further appeal to the free and independent appeals service, POPLA. A further appeal is available via POPLA for 28 days following the operator rejecting the appeal.

Next Steps
If you believe that there has been a breach of our Code of Practice by a member of the Approved Operator Scheme you must first submit your complaint directly to the operator using their internal complaints process which can be found here - https://www.ukparkingcontrol.com/complaintspolicy

If you believe the alleged breach of the Code of Practice has not been addressed in your complaint outcome, we require a copy of this and supporting evidence before becoming further involved.
Kind regards

Harriet

British Parking Association


That sounds like a 'go away' to me?

What happens next please? Are we waiting for a 'lawyers' letter from ZZPS?

Any, and all advise welcome.

Yes, you can ignore that.

I have removed the images as you left your full name and home address showing, which is inadvisable on a public forum.

This has arrived, despite the date it only turned up on Sat!



Does the Keeper need to do anything here or are we waiting for the offical letter?