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Hi,

The car registered in my name received a PCN from TPS while hiring a van from Hertz 24/7 van hire.

I have spoken to Hertz who (were a little useless) said to speak to the parking fine people - so I called up TPS who said to appeal with as much information as possible.

I was about to complete the web form and attach the invoice for the van hire however thought I would ask for any advice on how to word this before appealing?

Here is the notice

Thanks in advance!

The car registered in my name received a PCN from TPS while hiring a van from Hertz 24/7 van hire.

Sorry OP, I can't follow this.

Are you saying that the vehicle whose details appear in the PCN is registered to you? In which case, what have Hertz got to do with the issue? Or that a vehicle on hire from Hertz is the subject of the PCN, in which case the PCN isn't addressed to you, is it?

I'm reading it that the OP drove into the parking area and parked, hired the van and drove out in the van, later that day they drove back into the parking area with the van, returned it to the hire company and got back in their car and drove out again.
So the van is just incidental as to why they were in and parked up in the parking area.

They then got the ticket for their own car for being parked for an period in the carpark beyond whatever free time is granted to parkers.

That's how I see what actually happened anyway - I stand to be corrected!

As they are BPA member, you should appeal only as the keeper, not the driver. There is a technical flaw in the NtK that makes it non-compliant with PoFA in that it fails to "invite the keeper" to pay the charge as per 9(2)(e)(i).

Whilst TPS are unlikely to agree, you could try and lead a POPLA assessor by the nose to this fact. That and the fact that there are no signs immediately in the are you parked at and all the other POPLA appeal points used such as landowner authority etc.

How high up the Hertz management food chain did you go with your request to have them get this cancelled?

Thanks for the info.

So, breaking this down further:

Elapsed time on PCN - 228 minutes

Alleged breach - Vehicle exceeded the maximum stay time.

What does this mean?

What was the 'maximum stay time'?
Was payment required or an option to extend time on site beyond a free option?

GSV suggests that there are two distinct parts of the car park. Could it be that one side is for B&Q and the other for Hertz?

Is any part of the area reserved to Hertz customers?
If not, how the hell do Hertz operate? Do they expect hirers to limit their hire period to the maximum stay time or what?

Above is correct, the whole car park is for B&Q including the section with the Hertz vans.

When I called Hertz, they didn't really answer any of my questions (do you have an agreement with TPS, how do you deal with vans being left in the car park for an extended time) - they said to speak to TPS who said to appeal with as much information as possible.

Which leads me to my original question, should I just show the van booking and appeal based on swapping a car for the van (although being careful not to state who was the driver)?


Max stay time is 3 hours - no option or facility to pay for the extended period.

When I called Hertz,

You need to conduct matters in writing.

Put the issues to Hertz head office including:
You hired a van for **** hours/days from their branch in ****;
You parked adjacent to their offices in a car park which also serves B&Q and ** and in which *** Hertz vehicles were similarly parked;
When you returned their vehicle you parked this in the same car park, completed their paperwork and left in your car;
*** days later you received a parking charge notice from TPS alleging that you breached the parking conditions in the car park and requiring payment of ***.
The breach was that you parked your personal vehicle in excess of the maximum period allowed of 3 hours.
You raised the issue with staff at the on-site office who were unable to resolve the clear conflict between ***'s claim upon a bona fide Hertz customer and Hertz's business which rents vehicles for periods of up to ** weeks. The only bright side in this issue is that you are glad that you did not hire a vehicle for an extended period because apparently TPS's charge of £100 applies per day.

You have 'appealed' to TPS stating that you were a customer of Hertz and had their implied permission to park you car. You have provided proof to this effect. You hope that this is the end of the matter with TPS, but in any event you feel compelled to write to Hertz.


There is no warning given by Hertz either during the booking or collection process that customers' own vehicles may only be left on site for a maximum of 3 hours. You do not know whether this is an oversight or the company are intentionally disguising this limiting condition which, if known to customers at the booking stage, would fundamentally undermine Hertz's operations at the site. But whatever the reason, you would hope that in their response Hertz would confirm that they have reviewed booking and parking arrangements for this site and made the necessary changes to ensure that, in as much as they apply, customers are fully aware of any restrictions and action which they should take should they be served with a parking charge notice in error.

Just some thoughts.

Can you show us the exact wording of your appeal please.