Free Traffic Legal Advice

The V5C and NTK are proof of address not identity. 

Subject: Unresolved Formal Complaint – Parking Charge [707348/407430] – VRM [ABC1234]

Dear Sir or Madam,

Thank you for your recent email in which you stated:

“Your request to submit a late appeal has been denied. The evidence you provided did not meet the necessary requirements and we are unable to grant access to the appeals process.”

That response does not address, still less resolve, the formal complaint I raised as registered keeper. To recap:

• I have lived at my current address since 2015.
• I have owned this vehicle since 2019 and my V5C has shown this same correct address throughout.
• I have never received any original Parking Charge Notice, Notice to Keeper or reminder relating to this alleged event on 29 January 2024.

Your “Final Notice” of 13 November 2025 was the first correspondence I have ever seen about this matter.

In those circumstances, I expressly rebut any suggestion that a Notice to Keeper was “given” or delivered to me. Any presumption of delivery is rebuttable and, on these facts, is clearly rebutted.

Your reply:

1. fails to engage with my evidence of non-delivery;
2. fails to provide the posting and addressing records I requested; and
3. attempts to shut down the complaint by asserting that I cannot appeal “because the timeframe has passed”, when the only reason I am out of time is your own failure to serve any Notice to Keeper.

This is not compliant with the Private Parking Single Code of Practice (PPSCoP).

Under Section 11.2, a complaint that questions the validity of a parking charge must be treated as an appeal. You have refused to do so despite knowing that I never received your original notice.

Under Section 8.1.2(e) Note 2, any presumption of delivery is conditional and operators “must retain a record of the date of posting of a notice, not simply of that notice having been generated (e.g. the date that any third-party mail consolidator actually put it in the postal system).”

You have produced no evidence of proper posting or addressing and have ignored my request for:

• the exact name and address used (including any flat/building numbers);
• the date and method of posting; and
• any batch posting records / certificates of posting / mailshot logs.

Unless and until you can produce those records, you cannot establish that any Notice to Keeper was ever “given” in accordance with Schedule 4 of the Protection of Freedoms Act 2012, and you have no lawful basis to pursue me as keeper.

For the avoidance of doubt, I am not admitting to being the driver and I am not identifying the driver.

Please now:

1. Confirm that this is being treated and logged as a formal complaint under the PPSCoP;
2. Provide the posting/address evidence requested above; and
3. Confirm that the case is put on hold for at least 30 days while you properly investigate and respond to my complaint.

If you maintain your refusal to address the complaint or to provide the posting records that the PPSCoP requires you to retain, I will escalate this as a formal misuse-of-data complaint to the DVLA and to your Accredited Trade Association, the BPA. I will also rely on your conduct and these letters in any future court proceedings when inviting the court to find that you have behaved unreasonably.

Yours faithfully,

[Name]
[Postal address]